Paulding Networking

Poor communication, shady business practices, false advertisement. I took my computer in for a broken hinge. They charged me for a diagnosis at 29.99, which was suppose to go towards the cost of repair. They tried to tell me my computer was overheating and when I said that the computer was just fine before bringing it in for a broken hinge, they quickly changed their story. Dirty, dirty! Shame on them for trying to take advantage of someone they thought would be gullible enough to believe them and pay them more money for a repair that was not needed.
Hesitantly, I ordered the part from them on June 13^th and was told that parts typically take 3 – 5 days to come, but in rare cases could take up to 30 days. 30 days past, 45 days past. I finally called to check on the part and the guy could not tell me where the part was. He said he would call his boss and call me back… never called back. I called again a week later (giving them time to resolve the problem and contact me) and spoke with the same guy. He gave me the same run around. In the middle of August, I go up to the store, ask about the part, and when I was told that the boss would contact me (yeah, right). I asked for a full refund. They refunded me for the part without an explanation as to why it was never ordered, or where it was. They refused to refund me the cost of the diagnosis that was suppose to go towards the repair costs. When I asked about the fact that I could not get it repaired because after over 3 months they didn’t have the promised part, the guy behind the counter said that was «kinda the way it works»…what??? So, as I promised, I want to warn others about allowing this business to take care of your computer needs. I would recommend Geek Squad any day over this dishonest, poorly managed business. I was able to get the part in the time frame promised and have the repairs made in a timely manner. Sorry, Paulding Networking, I gave you way too many chances to make this right.