Omni Dallas Hotel at Park West

This is for the Omni’s Dover’s Grille restaurant. I dined here for a birthday and was welcomed with a restaurant that was three-​quarters empty due it being the day after a major holiday (no complaints). Obtaining seating was not an issue, as well as having an attentive server.
The night began with red wine and an appetizer of Yucca chips & salsa, followed by entrees of crab cakes for her, and grilled salmon for me. The grilled salmon included charred steak tomatoes, roasted vegetable polenta, and avocado vinaigrette. A house salad for her and caesar salad for me was the chosen sides to compliment both entrees.
As with any fine dining experience, the expectation of receiving smaller portions were met. You definitely aren’t receiving portion sizes that will make you feel bloated, and this evening’s experience was no exception. As the evening faded into late evening, the lighting of the restaurant dimmed even more, leading to the server inquiring if dessert was required. Why not? It was a birthday celebration! The dessert choice of cookie a la mode topped with caramel and chocolate sauce was made to conclude the evening. Altogether with tax, dinner came out to be just over $ 110, with gratuity.
While there is valet parking available at the Omni, there is also a considerable amount of parking for free that isn’t too far of a walk to the hotel’s front entrance. In fact, it isn’t that much of a walk at all. The LBJ Expressway (I-​635) is right around the corner to access both Tarrant & Dallas Counties should you seek to continue the fun for the evening. Or, you can just check into the hotel for $ 130/​night and take it from there.

I stayed here many times for business through out 2015. This hotel is great. The staff is the best. The rooms are nice but in my opinnion the room feel like they’re becoming dated. Omni chains really stand out with their rewards program and the small perks the bigger one just don’t offer.

Fantastic hotel with very friendly employees. Stayed in a one bedroom suite and was beyond satisfied. Thank you!
The conference rooms are very spacious and the brunch was a little pricy, but soooo worth it!

We stayed at the Omni on New Year’s Eve as a part of our Keith and Margo’s Murder Mystery package ($ 130/​room). The regular non-​holiday rate starts at $ 109 and I guess that’s a pretty damned good deal for a bed and shower. This isn’t downtown Omni fancy and for half the price, that’s a’ight.
The best tip I have for this hotel is the free parking garage! You read that right, guests can self-​park for free in a garage behind the hotel. Don’t be a sucker and pay $ 14/​night for valet. For real.
There are a few dining options that aren’t fabulous but they’re convenient, including room service. We ate dinner at the murder mystery and it was ok. I shouldn’t compare the quality to a normal dining experience, since it was served to over 100 people in the ballroom. We then ate breakfast the next morning (included in our package, $ 19 regularly) and it was typical hotel buffet fare. I ate all the things and it was filling, powdered eggs and all. The service was definitely the star of the show and we wanted for nothing. If you’re in town on business and need to take advantage of your per diem, go for it. Otherwise, you’ll find plenty of cheaper options nearby.
The bed was floofy, the bathroom lighting was bright and the shower water pressure was great (and freaking hot as hell) — my three requirements for a sufficient room. All the staff we encountered were very helpful and friendly.
Overall, this is a great hotel for a business traveler looking to stay close to the airport and out of the fray.

I’ve stayed at this hotel for business quite a few times in the past two years. My company usually books my hotel for me, so I don’t have much of a say in where I stay. Those paying full price should now a few things…
Pros:
1. It is very nice — aesthetically. The lobby is beautiful and the rooms are pretty sexy (for lack of a better term).
2. The staff has always been super polite and helpful.
3. Convenient location.
Cons:
1. Free parking, but it’s very limited if you don’t want to park in the garage… which I don’t… parking garages freak me out when I’m alone.
2. The rooms smell heavily like mildew and mold. Not just one or two rooms. They all smell. Granted some worse than others, but still. I think it may have something to do with the sketchy dark carpet.
3. Too few pillows on the beds. Literally 2 pillows on a king sized bed. (Pro tip: there’s always an extra foam pillow in the closet.)

Stayed here for a week for a conference, enjoyed all restaurants, the gym, poolside and walking around the area. The conference rooms were well equipped, the hotel managed a busy conference seamlessly.
The free shuttle service that is supposed to take you around within a certain perimeter was somewhat lacking in the area of, well, availability.
A decent sized, conveniently located hotel that is good value for money.

Third stay at this Omni. I have had no problems thus far. I stayed in room 529 this time and noticed small, tiny red bugs on the bed. They were hard to kill as I had to press down hard on kleenex. Mom got bit twice in the room and I am suspecting from these red bugs. I killed about 10 in total. When killed, they had what looked like blood (see photo). I spoke to front desk and they were able get us a new room. I found another one of those bugs in the new room, not sure if they transferred via clothes? Luckily, we didn’t notice any more bugs after that and it being 2am, we just went to bed. I spoke to the front desk again at check out. I was told I would be contacted by the hotel manager, but have not heard anything so far… and it’s been 2 days. Will never return again.

Called day of check in to tell the front desk we were running late and sat on hold for 29 minutes. When we arrived to check in and mentioned we were on hold for that long the desk clerk joked and said «Yeah, we are really busy» and hung up the call I had on hold with the phone right in front of our faces. I was furious. Not to mention my credit card was put on hold for $ 100 worth of incidentals. Just a bad way to do things. I highly doubt I would ever stay at this hotel again.

Nothing but good things from the moment we stepped inside. Clean, comfortable & welcoming staff. Room service & room service staff was wonderful for breakfast and late night dinning (fresh, hot and flavorful). The room was spacious & loved the ceiling to floir windows with a wonderful view. Definitely, one of the top Omni I’ve been booked as a guest. The whole staff was wonderful, especially Darnell, Terrell & Kenny Thank you so much!!! No complaints. Enjoyed the stay & definately will be back. Loved staying here for my bd celebration!!!

Overall my stay was ok. This was my first time staying at any Omni and I had heard good things about them.
The room itself was not as clean as I expected it had a musty smell and stains on the carpet. The AC didn’t keep the room cold enough and I had it on the lowest setting.
I did enjoy room service and dinner at their restaurant, staff was friendly and courteous throughout the hotel.
I am not sure if I would stay there again, I will probably end up trying a different hotel next time I’m in town.

Every time I visit Dallas for a business trip, we stay here.
Everyone in the hotel knows me and my coworkers here since we come almost every month, twice a month.
Love their breakfast buffet and even their lunch or dinner menu.
The rooms and bathroom can use some upgrade but they still keep this place clean.
They have a huge gym but I wish there were windows that you could open because it could be stuffy.
This place gets busy easily so be sure to book 2 weeks ahead of time.

The best food and service that I have experienced at any Hotel ever.
Highly recommended.
Friendly staff and just a great experience.

I attend a conference over the weekend at the Omni Dallas Hotel at Park West and was very impressed with the hotel and the amenities. The hotel staff was fantastic and couldn’t have been more helpful. I can’t wait to return for another conference again in the near future.

I would recommend avoiding this place. It falls pretty short of where its price point and advertising would indicate it should be at. I came here on a business trip and while It’s certainly not a terrible place where you’ll walk out on first sight, it’s definitely not somewhere I’d return. I think my dissatisfaction stems from lots of little things, here’s a list in no particular order (though the cockroaches were pretty foul):
(A) Stains all over the carpet in the room.
(B) Mold in the bathroom
© Plumbing that leaks constantly (making it hard to sleep from the constant dripping)
(D) Large Texas-​sided Cockroaches running across the restaurant floors.
(E) Strong disgusting Gym locker room smell coming from the shower curtain.
(F) Poor service in the restaurants.
(E) Paying $ 15 a night for Wifi
(F) Stained comforters and pillows
It seems to me this was probably a nicer hotel when it first opened up but over time it’s fallen into disrepair and is perhaps in need of some TLC.
I’ll probably head over to the Hilton next time.

Far from all other Omnis I’ve been to. Although the staff is great and it’s omni standard. The hotel itself is aged and not renewed. Significant difference between this location and most others I’ve tried. Had a pleaser stay nonetheless.

clean and simple. close parking to the front entrance. The lobby is pretty nice looking and the rooms are relatively updated.
I like that they are right off the freeway so it’s close to all places I need to go. And even during rush hour there isn’t too much traffic on this side of town. I’d definitely stay here again on my next business trip!

I really wasn’t impressed at all. The bed was too firm for comfort. The pillows were so plush and soft, they provided no comfort. And there were only two total on a king bed! That was one pillow per person. What’s the point of a hotel if I only get one pillow on a king bed?
The bathroom was small with limited counter space. The door had to be completely closed in order to get into the shower.
In general, there was no counter space in the hotel. Not much room for my things.
The fridge was locked and I couldn’t get in. We had to call down to front desk to get it opened and then they took everything inside of it out; assuming we wouldn’t purchase anything. I wanted some greygoose!
The coffee machine and ice bucket were hidden in drawers.
Lastly, it turns out there would be no water from 1 – 4 am. But it started way earlier as we went to use the water fountain and the water pressure was so low.
Overall, inconvenient. I wasn’t a fan at all.

Walking into the hotel is very lovely. There is also a delicious smell, to me that smelled like soap but I liked it, and my mom thought it smelled of fresh flowers. All of this was important to us because I was thinking of having my wedding reception here and will be hosting a lot of out of town folks here and I want to make sure they have an enjoyable stay. I came to the front desk and was escorted to the office that handles the sales and catering.
The lady there advised me that the coordinator, Shanna, was out sick but got my information and gave me a pamphlet so I could contact Shanna later. In another few days I decided to email Shanna to get some prices on the hotel venue. I received no response. I then called her direct number which stated that the number was not working so it connected me to the front desk. I asked if Shanna was still with the hotel and they said yes and took my information for a call back. I still have not heard anything. At this point even if Omni gave me a better deal than any other hotel I would not want to go with them just on the pure unprofessionalism on receiving no response.

OMNI hotels are just phenomenally fantastic! Almost every location I have stayed at, service have always been consistently #1. I stayed here in Dallas Omni West for a few days for a managers training. Everywhere I went, staff always provided superior customer service. They open the door for every customer that walks in the lobby. I am a SELECT member so I get free water bottle and free coffee delivery every morning in my room + free wifi. Go and sign up, it’s FREE!
Their food here is excellent especially their breakfast buffet. We had lunch and dinner here paid by our company, and as always, delicious! This location in Dallas has a great pool, a 24 hour gym and an easy hop to highways. The rooms are huge with desk for your laptop and a full bar. Bathroom was also huge and I had one with a great view.
Next time you are in Dallas for business, definitely tell your company to book it here. Their conference rooms can accommodate about 200 persons at one time. Their Texas Learning Center Conference room is setup ready! Shuttles are free up to 5 miles from and to. They leave every 15 – 30 minutes until 9:30 PM, 7 days.
CHECKOUT THEIR ACCOLADES:
–The Omni Dallas Hotel at Parkwest received the 2012 TripAdvisor Certificate of Excellence Award
–Ranked #2 in Guest Experience for 2011
–Ranked #1 in food and beverage in the company in 2010

I stayed here during a brief business trip. While I can’t speak much about the location of the hotel, I can certainly speak on the hotel service itself– and it was excellent!
PROTIP: Sign up for Select Guest. It’s free to join and it will get you expedited check-​in, complimentary wi-​fi, bottle of water, morning beverage, shoe shine, and clothes pressings, even on your first stay.
HIGHLIGHTS:
– Check-​in was indeed quick. They already had my room key ready for me when I walked into the lobby. Be sure to grab a free apple.
– My room was big, clean, and comfy. The wi-​fi worked great.
– I ordered room service that night, and my Cobb Salad with Grilled Salmon was fresh and filling. It also came with a Chocolate Covered Strawberry! Nice touch!
– My complimentary morning orange juice and coffee were delivered on-​time as I requested.
– All of that staff that I encountered throughout my stay were super friendly.
NOTES FOR NEXT TIME (If I’m ever needed in our Dallas office again, I’d stay here without thinking twice!):
– Bring a bathing suit! I didn’t get to check out their pool and sauna this time.
– Bring sneakers! I didn’t get to check out their fitness center this time. (Just kidding. I don’t work out; I take naps.)
– Check out the breakfast buffet. Although it’s $ 17, I hear it’s over the top. (I love eating on company dime.)
– They have a free shuttle if you’re going anywhere within 5 miles of the hotel. I need to look up some BBQ joints in the area!