Midas

Nice guys, but I made an appointment for an oil change 9 am and was told they were running «a little behind.» I waited over 2 hours before they finished. 2 hours isn’t «a little behind.» If they were upfront with me about the wait, even WITH an appt, I probably would have just left.

Every time I come here, I always feel like I’m getting ripped off. They keep coming up with a list of things that are wrong with my car and the labor costs for them are insane. One time, I needed to get my rotor replaced and they quoted me at about $ 550-​$ 600 and I had called Toyota of Dallas to ask for their quote which was $ 420. I called Midas again and they lowered their price. Another time, I came here for an oil change and they gave me a list of things wrong with my car and cost of all the labor and parts was $ 1500.
It may just be their tactic of getting more business by coming up with things that are wrong with my car, but it just seems like they are trying to fool me because they think I don’t know any better.

Got a new set of tires (over 500 dollars). When I came to pick up my car, the back driver’s side tire was completely flat. Absolute piss poor.

Slowest service ever! Went in at 9am and didn’t get out until 11am. Just for an oil change! Yes, the price is cheaper but it’s not worth waiting 2 hours for an oil change. Go to a different location.

Everyone I encountered here was great. They remembered me by name and got my car fixed up quickly and backed off of things I said I would do myself (little things like the light above my license plates for my state inspection). I came here because it was close to my house, and now I’ll definitely come back for the service.

The good: they got me in right away and charged a very modest amount to fix a simple exhaust system issue. I was expecting hundreds for the repair bill, but they got it done for less than 50.
The bad: They tried to slip in a $ 100 fee to change two tail light bulbs. The estimate literally dropped by over one hundred dollars when I asked them to let me fix the tail light on my own.

One can never really know if mechanics are telling you the truth or just trying to con you and make a buck. I normally take my Nissan to Bankson Nissan, and Bankston recommended $ 1,400 of repairs. I took it for first time to Midas /​JR and they looked at it for free (their normal policy) and said they did not see why Bankson was recommending those repairs. JR showed me what they did NOT find, and explained that they thought my car looked great considering the mileage. So glad JR was truthful and did not try to just sell me unneeded, costly repairs. I will definitely take my car here in the future rather than Bankston.

The first time I went to Midas, things went okay.
I went back when I couldn’t get my keys out of the ignition. I also asked them to put some freon in the a/​c and change the oil.
I was told that my brakes needed to be repaired emergently and it would cost $ 850. Since I didn’t have a clue what brakes cost, I didn’t know this was double the going rate. They didn’t finish by closing and gave me a ride home
Within 3 minutes on the computer, I knew I had been overcharged. So, when I picked up my car, I asked for the brakes. I showed them to others who said they did not need to be replaced as there was 80% of them still left.
And what about the key stuck in the ignition? He said it would take $ 1000 to fix it. After the brake experience, I didn’t go for it and got a mechanic-​in-​training to do it for $ 30.
And what about the a/​c? The Midas folks said that there was an electrically-​controlled door that changed the flow of air from heat to a/​c that wasn’t working. Said it would cost $ 1400 to fix it.
Again, I didn’t go for it. I drove that car without a/​c for months because I couldn’t afford it. Finally, got a good recommendation (see D S & J) and they said it just needed freon. It cost $ 55.
I did leak out and it cost $ 289 to get the leaks fixed.
By the way, both Just Brakes, Subaru and D S and J looked at the paperwork from Midas about what they said was wrong with the a/​c and they all said it was completely bogus.
These people defrauded me of $ 850 and very nearly defrauded me of $ 2400 more, if I had fallen for what they said. They are completely dishonest and I am still considering suing them.

I know we all feel very vulnerable when it comes to car repairs and auto shops… well, I have great news for you… this Midas (with JR Hamilton in charge) has made me a life-​long customer!
Earlier today I went in with a hellacious noise coming from under my hood. After a quick look and listen, I was informed that the radiator fan on my 12 year old car had possibly become chipped/​damaged and a piece was being circulated around with the fan causing the terrible sound. Also, that my serpentine belt (which I already knew was approaching it’s final hours) needed to be replaced. Junior (Mr. JR Hamilton, the manager) presented me with a fair and reasonable quote and totally acceptable repair timeframe. After a bit of competitive research, I approved the quoted repairs.
Well, imagine my concern when a few minutes later JR asked me to come out to the shop (USUALLY a BAD $$$ sign) and showed me the car up on the lift. But (and here’s the GREAT news) it wasn’t the fan blade at all, but a piece of foreign plastic debris which had flown up under the car and become lodged in the fan rotation housing!
So, instead of the high dollar (to my budget anyway) repair I had authorized, I was thrilled to pay only for the replacement of the serpentine belt and paid less than a third of what I had approved/​expected!!!
How many shops would do that???
Unfortunately, I believe many. if not most, would have gone ahead and changed out the part, charged me the approved amount and then laughed all the way to the bank.
I am totally delighted that Junior has a very strong sense of Right and Wrong and his impeccable morals have made me a life-​long customer. His honor and integrity deserve to be rewarded and you can take it from me, if he’d treat me like this, he’ll treat you the same way!
Honesty in a repair shop… what a concept!!!

This place really took care of me. Opened a few minutes early for me, professional attitude and great service.

Darn the coupons that draw me in. Went around 1030am on Black Friday and was the only one in the waiting area. I needed an oil change and my state inspection done. I was surprised when they told me the state inspection was $ 39.95, $ 5 higher than most places. I was told its been this price for awhile. Since I was there and needed it done, I said ok. Later I checked other places and they were all indeed $ 5 less.
At the end, a man (the manager I believe) walked me through my car’s needs… A total of $ 1000 in repairs! And of course, they could help me that day. I opted to discuss with the hubs and come back. If this happens, I’d get a second opinion before saying yes to the additional services.
The next day, the manger called to say «thank you» and follow-​up. Nice touch.

First time Midas goer. I received a coupon for an oil change, which I’m severely overdue for, from a local drug store. The coupon said nothing about making an appointment so I go in around 11am and the man at the counter looks up and says «Yea?» Before I’m even 2 feet in the door. I walk up the counter and explain to the man that I’d like an oil change and he said it would e 45 min to an hour wait before they could service my car. I found it a bit odd due to the lack if anyone but the man at the counter in sight. Not other cars or people. I told him that was fine and he said ok. We went to grab food up the road and returned in 45 minutes. Only to be greeted by a different person who quoted the same time. I’m positive that this lack of customer service, internal communication and professionalism has made it to where I will not be returning. I would rather pay full price for decent service than discounted for subpar staff.

Alternator belt shredded while driving today. Midas was the only place nearby that was open and able to fix it. The manager was very helpful and clearly explained the repair. Gave me an pretty accurate estimated wait time.
I also watched him patiently deal with the influx of customers the day before Labor Day and try to squeeze folks in.

Well I tried. They have a Midas Groupon available for a $ 17 oil change with an extra «fee» for synthetic. I thought it was worth the shot. When I asked what the fee was he said it was $ 17 off the full price charge of $ 70. Since I already paid the 17 to Groupon it would come out to full price… Luckily there was another customer who said he was quoted a $ 30 charge. I understand you might be understaffed but don’t participate in a Groupon if you’re going to blatantly rip a potential customer off. This is one place I won’t be coming back to.

Midas quoted me $ 1500 for an A/​C problem. They said I need to replace the compressor when the compressor, I later discovered, is not causing the issue. Besides this grossly inaccurate diagnosis (that took them an hour a half, with no updates until they finished), they performed a «courtesy» check, where they checked off at least three items that in fact needed attention — including engine oil that was so low it could have caused major engine issues. They also explicitly told me that my tires were low and they pumped them up. I looked at them a couple of days later and they were at 19 psi, when they should be at 33 psi.
I don’t know if these guys have no idea what they’re doing in the garage, or if they are regularly dishonest and lie to their customers, but either way, I have lost all trust in Midas mechanics’ ability to do their job and conduct honest business. I feel completely unsafe servicing my car at Midas.

Took my car in yesterday morning for an oil change. I called early, about 7:45am, and they told me I could bring it in without an appointment between 8:30 and 9:30. I got there about 9, and they had me out by 10.
I took my car to a Midas before I lived in Dallas, and I felt just as comfortable here as I did in my old location. They treated me like a kid sister, or a favorite niece, I never felt like they we’re going to take advantage of my lack of knowledge. This is how I felt at my old location too, which just endears me to Midas even more.
I felt comfortable waiting in the waiting room, good AC, History Channel on, a nice wide variety of current magazines (including Allure and Conde Naste Travel) and free WiFi. Even more reassuring that i had made the right choice were the other single women my age who were there.
I have always appreciated their multiple point inspection, and the quotes on the work that needs to be done, and was not disappointed. I will absolutely be taking my car back here for work, and will recommended them to my friends.