Maestro Carpet Cleaning Service

Complete scam. Made excuses why they couldn’t do the cleaning. Once we showed them the hose they claimed our 8ft wide gate was too narrow for them to fit equipment and ALSO said it’s not worth the effort for a $ 60 job.

SCAM!!! bought a Groupon they wont honor. Said they bought the business 3 or 4 months ago… I talked to them in June. Think they are being WAY less than honest… too bad because their techs were good.

WORST CUSTOMER SERVICE, DO NOT WASTE YOUR TIME!!!
My fiancé purchased the Groupon for Maestro’s. We called and scheduled a date they never called or showed up! We called to see what the problem was and come to find out the lady never put us on the books! We over looked it due to our busy schedules. We scheduled a second appointment on Tuesday the 22^nd. My window was from 8am-​10am (which I had to take off work for). We are moving and this cleaning is a necessity before the 30^th. I called them at 9:45 and left a message. I immediately called back and a lady answered the phone informing me that the business was closed that day (even though I had an appointment). She said someone should be on the way and she then would call me back to let me know. At 10:15 I called back and a man answered the phone. He sounded concerned but said the EXACT SAME THING THE LADY DID. Needless to say he DID NOT CALL BACK. I then proceeded to call 5 more times. They have still NOT called today. If I PAY for a service I expect to receive that service. If you are going to close your business that day you NEED TO RESCHEDULE your APPOINTMENTS, not ignore customers! I would NOT recommend this company to anyone. I am VERY upset about the whole situation. I do not like being ignored after we had already paid. We called Groupon and had them refund our money and informed them of what happened.
To Maestro… I suggest you check your voice mails as I and my fiancé both left messages yesterday.
Please do not waste your time with this company.

I had purchased a Livingsocial for this company on October 07 of 2013. I called the very same day to schedule an appointment, a very rude and obnoxious lady barked on the other end, that should have been red flag # 1, and was told the fist appointment was in November. I scheduled the first available appointment.
I called to confirm the appointment a couple days prior to the appointment and left a message. I was called back at 6:30 am the day of the appointment and the same rude lady confirmed the appointment. I was glad to know there was light at the end of the tunnel and wanted to get this over and done with. Sad to say the saga was not over! The tech called and rescheduled the appointment and said their office will be calling me to reschedule.
I have been awaiting the call ever since. I called back late Jan and was schedule an appointment on February 14. On February 11, 2014 I received a call from the same rude lady asking if we can reschedule the appointment as a Tech has passed away. I sympathized and asked when could the appointment be rescheduled to and was told it was going to be 20^th March of 2014. I asked if they were going to be closed between now and March 20^th. Very crudely she replied of course not! I notified her that this appointment has been reschedule a couple time. Her reply was «AND»? I asked if there was an earlier date and was barked at again: NO! I stated I will be calling Livingsocial to demand a refund. She proceed to hang up the call.
I am surprised this company is in business with such pathetic customer service. I would not recommend this abuse to a HOG with two legs let alone a human! No wonder they operate out of a house.

I had bought a Groupon in 2012 and had such excellent service that I had decided I would definitely be a repeat customer. So, I purchased a second Groupon and this time not so lucky. The office gave me a time slot of 12 — 4. On the day, the tech called at 9:53am and left a voicemail saying that he (Louie) had a time slot of 10 — 4 had tried to call twice and I didn’t answer the phone so I would have to reschedule. I happened to be in the garage with a delivery that was to occur that morning. I returned the call at 10am and told the tech that the office had given me a time slot of 12 — 4. He said that they didn’t have time for me now with their busy schedule and I should have been by my phone to pick it up. LOL!!! Not sure how they are staying in business… no customer skills. And, why didn’t they just come on by… I was there to take the appointment at the time given… they never said that the call confirmed the appointment. Lost this customer.

I have scheduled twice to use a Groupon I bought, first time they said they wrote my phone number wrong so they couldn’t call me to confirm the appointment. Second time comes and the earliest appointment they have available was a month later and the lady explained to me that I would have to pay a 20 dollars «Apartment Fee» that is not specified on the Groupon Rules, so I still took the appointment, they told me it was going to be between 11am-​3pm, at 4:30pm they call me to let me know that they running late. At 7:30 they called again to let me know that they were not going to be able to make it. Very disappointed with their level of professionalism.

AWFUL! I’m saying AWFUL and I didn’t even get as far as getting my carpets cleaned. Purchased a voucher from Groupon for 3 rooms and a hallway…
Made an appointment more than 1 month in advance and was scheduled for a Saturday morning at 8am and was told I’d get a call 30 minutes prior to their arrival. 8:25am rolls around and no call, no show. I call and speak with Julie and was told it’s an 8−10am window (I was never told about a window, but oh well). Told her that’s fine but then she says that her technicians have been in North Richland Hills (and I live in Plano) working on a flood since 6am and she’s not sure when they will be finished. She then says they can «probably» make it this afternoon. Uh, what?
So…we reschedule for 12−2pm. Ok, let’s hope for the best.
9:30am rolls around and Julie calls to see if they can now come out at 10:45am. I tell her we’ve left the house and won’t be home, can we please just stick with the already rescheduled time of 12−2pm? She says ok. Hoping for the best again.
Julie then calls me at 1:15pm and tells me that they are running behind (can’t remember the excuse this time) but they will still call me 30 minutes prior to their arrival.
1:55pm rolls around and I’ve had it. I call Maestro and speak with Julie for the 4^th time of the day and tell her I’d just like a refund. She says «that’s fine. Just contact the company you bought the coupon from.» I’m thinking this probably isn’t going to end well as I assume Groupon isn’t really responsible for Maestro’s unprofessional service and inability to keep 2 separate appointments.
I ask to speak with a manager or owner, I don’t really care at this point. She tells me his name is «Mr. Gaona.» but will not give me a phone number for him. She rudely tells me she will give him my name and phone number and tell him about our conversation. Totally sure he’ll call me super soon!!!
I’ll consider this my fault for not checking Angie’s List, Unilocal,Ripoff Report, CitySearch, etc and reading other customers’ reviews. Losing $ 35 isn’t the end of the world, but we MOVED ALL OF OUR FURNITURE, GOT A BABYSITTER, AND PRETTY MUCH WASTED HALF OF A SATURDAY.
Maestro Carpet Cleaning — shame on you, your terrible customer service, and your unprofessional practices. YOU SUCK.

The worst customer service!!! So called «Manager» does not care about their customers. Talks very rude. Scheduled an appointment Friday 12−2pm and no one called my phone. Said tech called another number and address not verified so canceled appt. Wouldn’t it be their fault that the tech called the wrong number. I don’t understand how they got my cell phone later to call and said it was canceled. The tech and manager did not apologize!!! Rude people. I take off from work and they said to reschedule for Monday so i can take off from work again? How is this customer service!!! the Worst!!! I do not recommend this cleaning service to anyone!!!

BUYER BEWARE! This is the worst customer experience I have had in a long time. No call, no show for two appointments. «Manager» I spoke with was rude and had no clue how to deal with a customer issue. Read the other reviews posted here and avoid at all costs.

After purchasing a groupon for this company. This merchant decided not to honor it because he said I lived outside his service area. I could understand that but he admitted to failing to specify that on the groupon. I set the appointment three weeks in advance, everything is good to go, my wife and I move all the furniture and the morning of the appointment he gives me a call to let me know he is on his way. Ten minutes later he calls to tell me that he is not coming because I’m out of his range. That would have been nice to know three weeks ago. He says it will be an additional $ 30 to come out and being understanding to HIS mistake I say work with me on that. Although it was his mistake he says no. This guy made a clear mistake and was never able to own up to it and make it right. Horrible business practices. Too much GOOD competition for this guy to still be in business. Do yourself a favor and call one of them.

I have very very bad experience with this company (Maestro Carpet Cleaning)!!! They are very bad company. I made appiontment with them last Saturday. I clear all my house for prepare this deep carpet cleaning but they didn’t show up. They call last minute to say «they have emergency family go to the hospital». I understand and re-​appiontment with them on Tuesday at 3pm. I have to take time off from my work for them because they said they don’t have anymore available time. I wait for them until 5pm. but nobody come!!! They didn’t call me! I call them like more than 10 times and leave message to tell them to call me back. But nobody call me back! Just not come!!! So, I guess the first times that they didn’t show up because of emergency, It’s fake! Ok, I made another appiontment for the third time on this company, on Thursday at 5pm. They call me before they come 10mins. They said I have to be home within 10 mins. because no more 5pm. available for me. I’m at my office. I cannot be my house within 10 mins. for sure. So, I try to call another appiontment today but they said no time available until next 2 weeks. My daughters have to sleep at my room for a week because they cannot to go to sleep at their room. Their stuff still on their bed because I prepare it for deep carpet cleaning!!. I’m really upset!!!

They do not know how to respect customer’s time.

Why Is This Company STILL in business? Horrible. First they did not arrive for a 2:00 appt. Neither did they call to say why they didn’t show up. After calling them they gave a lame excuse that one of the trucks had broken down and they will be there at 4:00. It’s now 4:30 and no one has called to say why they are still not at my house. Upon contacting the business AGAIN the guy was rude and hung up and would not answer the phone when I tried to call back. JUST RUDE. Please do not waste your time or your MONEY on this company. Maybe it’s a blessing they never made it. I can only image how my carpet may have looked when the job was finished!!!

Terrible. Horrible. Made an appointment for Wednesday between 12 – 2, no call, no show. Called that evening, and the excuse was I didn’t answer my phone. Alright, I have no missed calls, but we’ll call that technical error. reschedule for Thursday anywhere between 12 – 4. No one ever called. They do not value customers at all.

I bought a deal through Google for a 4-​room cleaning by Maestro, and I will be a repeat customer. Great customer service, quick turnaround/​scheduling time, and excellent job. I would highly recommend this company to others!

I had called the company 3 weeks prior to setup an appointment, I advised the woman 11 am would be a good time for me, she let me know they would be at my home between 11am and 1pm with a phone call 30 min prior to let me know they’re on their way. At 12pm the company called to let me know they would be at my home by 1pm, we finished up our activity and headed home to wait for them. 1pm rolls around and nothing, at 2:15pm the men show up to clean the carpet. They spent a total of 15 minutes in my home cleaning my 4 rooms. At the end of the cleaning the man handed me my receipt showing there was no balance owed since we had a Living Social voucher but that if we wanted a deeper clean there would have been an additional fee. I wish they would have asked if we would have liked the additional service because we we would have. Our carpets were bad and I wasn’t expecting a miracle, but they look just as bad as before. I could have done a better job myself. The icing on the cake is that when we headed out later we noticed they had emptied the dirt and hair from the carpet cleaner onto our front lawn area. There are 4 giant piles of dust and dirt obviously pulled from the cleaner. I am so dissatisfied from this overall experience