LensCrafters

This is a review for the Doctor next to the LensCrafters. Dr. Joe was extremely nice, prompt and answered my questions thoroughly. Her staff was attentive and they served me almost immediately after I arrived. Scheduling was easy and convenient for me. The location was great and the office felt very welcoming!
Would definitely recommend.

I decided to start the new year with some new specs. I visited a different eye doctor from the first I went to years ago. Right next door was a Lens Crafters. I was greeted just as soon as I walked in and was able to make my picks of glasses without pressure. Once I found several styles I liked the sales lady along with the other staff helped me find the pair of glasses that looked good on me. Everyone was so nice an personable. They even tightened the screws and cleaned my Ralph Lauren sunglasses that didn’t even buy from them. I ended up purchasing a pair of Prada eyeglasses and Tiffany sunglasses that I am absolutely in love with. Oh and they were able to have my eye glasses ready in an hour, but the sunglasses were special ordered song have to wait for those. I definitely recommend this location and will be a returning customer.

Whether ordering or picking up you have to wait and wait and wait. I’ve probably been in the store 10 times and the same thing always happens. Inadequately staffed. Pricey too. I will not go back.

I had a great experience here. I wish I remembered the girls name who helped us but she was extremely pleasant and patient. I ran around with my boyfriend trying on probably half the glasses in the store and she volunteered to take pictures of me to help me choose. She gave some great advice and really did a great job. I was very pleased with my experience and my new glasses!

I went to the eye doctor of this Lens Craft in Galleria Mall. This office is not good, let me tell you… The reception girl and the doctor are the only two staff in the office. The reception girl did half of the examination work — use those automatic machine to do my test. Then, the doctor came in, do those «which one is better, 1 or 2» that kind of things. She is highly unprofessional, during the examination she put a candy into her mouth, and it became annoying when she smacking her mouth and enjoying her candy while talking to me… While doing the paperwork, it says if i would like to pay $ 40 for a computerized test for the doctor to see inside of my eyes without using the traditional eyedrops (eyedrops will give blurry vision for a few hours). I checked «I want to use the traditional eyedrops», but ended up she didn’t give me the test at all! The whole process is very brief, comparing to my eye examination at other office. The total time i got examined is much less than the time i spent at waiting area, although i arrive at the appointment time!
In conclusion, unprofessional doctor, uncompleted service.
PS: i went to the next door and checked the price. With insurance, they still gonna charge $ 360 for a pair of glasses — and i didn’t even pick the brand name frame. Funny thing is $ 360 is after 40% off + after my insurance. I work at government so insurance coverage is very good. Yes I walked away without buying the glasses.

This place was next door to my eye doctor, so naturally, I decided to come in. After browsing around I was approached by a very pleasant young Hispanic woman who helped me pick out some frames and was willing to go over some prices with me.
I don’t wear my glasses outside of my house as I am a contact lens wearer but when I purchase a pair, I want them to be nice. I wear a pretty high prescription because I have astigmatism, so naturally I want the thinnest lens they have and frames that are decent. So with that being said, I don’t mind paying for a pair of glasses as I only replace them every few years.
Well, after sitting down with the pleasant lady, this old battle axe comes out of no where and takes over from there. She asked me a few questions, narrowed her eyes alot at me, and basically turned her nose up at me for not wanting to shell out $ 500+ right off the bat right there and then. I already wrote that I don’t mind spending some dough on some glasses, but forgive me if I wanna shop around a little! Sheesh! Can you blame me for wanting to think about it before I drop this much money on a pair of glasses I can get somewhere else for a little cheaper?! I mean think if the freakin economy and my access to the Internet you elderly Satan on wheels!
So even AFTER receiving this abuse, I stop in a few weeks later. My sister was sweet enough to buy me my frames for Christmas so all I had to do was buy the lenses. The same older lady flatly told me since I got the frames separately, I’d have to pay full price for the lenses. WHAT? You mean to tell me the $ 500+ was a DISCOUNTED price? Really?
Anyhow, without going into the tirade of the unspeakable rudeness this lady presented me with, I ended up going to the Lencrafters in Northpark and they worked out a nice deal and treated me with respect and sincerity and with some ingenuity, were able to get me a 30% discount overall on the glasses.
I swear LensCrafters is run under a car dealership model or something. I need to get LASIK.