Key-Whitman Eye Center

I chose to get my exam here based on the positive reviews and the proximity to my work and where I live.
When I called to make an appointment the guy couldn’t hear me well and started getting frustrated but at least I was able to get a next day appointment. He asked if 11:30 was okay and I asked if there was anything later and he said I could come in at 12 since I originally wanted an appointment around noon. So I arrived the next day five minutes early and I was greeted and told there were not supposed to be any noon appointments but to fill out the paperwork. I was ignored while doing so because they were too busy talking to (I guess) a longtime customer or whatever. No big deal, besides it being rude, because I didn’t need help filling out the paperwork. One thing that surprised me is that they asked for my race/​ethnicity and I did not see how that was relevant. Then the doctor came to get me before I finished and they said I could finish it later as long as I had the first information page finished. I went back for the glaucoma/​puff eye test and it wasn’t a technician but the actual doctor and it was the worst/​most uncomfortable process. It took WAY too long and she didn’t seem to know how to adjust it. She kept hitting my eyelashes but wanted me to keep my eyes open wide. FINALLY that was over (and at least she got it on the first go around) and we moved to the actual exam. That part went fine, except for one of the lenses were tinted red and she didn’t know until I brought it to her attention. She wanted to put me in a monthly lens which I did get a trial pair but I explained I would rather have what I’ve been using because they work for me and I’ve had a lot of trial and error so would rather stick with what I know. She was very hesitant to prescribe me my old brand but she finally did although she left the monthly lens on there as well. When I was leaving they still had to enter my information (I guess they were too busy talking to do that) and I gave them my finished paperwork which they didn’t seem to concerned with. I was worried that someone might come in and see it but fortunately it was pretty dead so I didn’t worry too much. They all seemed very dismissive towards me, especially when asked if I would be looking at frames or ordering my contacts and I said no. After not wanting the monthly lenses and not wanting to order from them the doctor was the I’m-being-polite-but-I-am-done-with-you vibe and the guy kept insisting I should order because I had insurance. I just wanted to get out of there because the whole experience put me on edge. Needless to say I will not be back.
Positive: my vision is back to being even in both eyes and I was able to see clearly with the prescription. I’ve definitely had the experience of getting the wrong prescription or lens and could not see well so three stars for that.
I’m sorry this is so long and detailed, but the whole experience rubbed me the wrong way and I thought it would be helpful to others.
Also, I just called because I needed a copy of my prescription and it’s been an hour and still no prescription. I called and let them know it’s urgent and apparently they don’t have anyone to send it over. Fishy. She could have used the time she spent telling me no one can send it to send it over. Clearly customer service/​customer is first does not apply here, but maybe I’m just being picky.
/​update: I received the prescription an hour after requesting it and they gave me the ones for the monthly lenses and circled ‘no substitutions’. I of course had to go over there and have them give me a prescription for the lenses I wanted. I only noticed it because I was telling my friend about what happened and she asked me something that made me look at the prescription. SHADY. I will keep them at three stars though because the people at the front were nicer this time.

Good place that have people that will try to help you out to come out with the best for less

Dr. Eisenstein and his staff are professional, friendly, and polite. They are definitely in the business of making customers for life! His staff are really patient and will help you pick out new frames, and they use contact solutions that are easy on your eyes.
Sometimes the office does get packed with people, so you have to wait for someone to help you, but I don’t think that’s necessarily a bad thing.

Firstly, it should be noted that the business is actually called «Contact/​Eyewear,» and Dr. Eisenstein is the theraputic optometrist at this location. A friend of mine recommended him to me when I complained about my previous eye doctor experiences (which usually included being rushed through machines and hardly talked to during the appointment).
Dr. Eisenstein and his staff are by far the best optometrist’s office experience I’ve ever had. I won’t be going anywhere else, as long as I’m within driving distance of this office.
When making the appointment over the phone, the staff was friendly and helpful in making sure they got the information they needed, and that I knew what to bring with me to my first appointment.
Upon arriving, I was greeted with some friendly banter and asked to fill out some routine paperwork. The office is well-​kept and comfortable without being overly decorated.
I was in the waiting area a very short time, and my appointment started on time — a first in my experience! The assistant asked me a few questions about my typical eyewear routine, and then tested my eyes with a few machines.
When we finished with those, she directed me to a room, where Dr. Eisenstein introduced himself and began working on determining my prescription strength.
While the experience up to this point was above satisfactory, this is where the experience became priceless.
Dr. Eisenstein was not in a hurry. He patiently explained everything I needed to know but was never told before about wearing contacts and how the eye works. He cited medical studies and asked me questions about what I thought to keep me engaged in the conversation. He had video clips on the monitor to further illustrate his points, and answered every question I had.
He emphasized that he wanted to make sure his patients had all the information they needed to make their own decisions concerning their eyewear and otherwise caring for their eyes. No judgement from him, just matter-​of-​fact information.
This alone made the visit worth every penny.
The appointment wrapped up with a trial pair of contacts, to be assessed for a week and then contacts will be ordered. Upon checkout, again, the staff was very friendly, and knowledgable when I asked about different ordering options to go along with my insurance. They were definitely on top of things.
Overall, this is the best experience I’ve ever had at an optometrist’s office, and I highly recommend them. Education and efficiency are their top priorities.
Edit: Their website is