Hotel Indigo Dallas Downtown

This hotel is awkward, every step of the way. The room layouts make no sense and end up feeling cramped. The hotel looks like it recently had a fresh coat of paint put on, but without addressing the fit and finish issues underneath. This place is trying to be a hip 5 star hotel, but without the budget. I’d rather stay at a lower tier hotel that gets things right. IHG, just make this a Holiday Inn, already.

This hotel has a lot of potential.
They are in the process of renovating and refreshing it’s look. I am hoping the new changes can add a star or two.
I have not stayed in the rooms here but I have been here serval times using their conference rooms. The conference rooms are OK. The banquet captain is the sweetest! He does his best to accommodate our group each month.
On the downside. Got to pay to park, the restaurant/​bar has limited hours and the restaurant/​bar is a bit on the high side.

Really cool hotel! Just like in the pictures. They have a nice restaurant/​bar with a very decent selection of whiskey, wine and beers. Food was good too. A young man named Jay checked us in, and was very helpful recommending his favorite spots around the area. He was very nice. I will definitely stay here again next time I am in Dallas.

Pros: Amazingly friendly staff. Easy to get to. Great location with West End within walking distance. Small park across the street. Cons: Elevator was the slowest ever. Rooms were clean but awkard set up. There was an occasional sewer smell and the toilet ran a lot. Overall the hotel seems to be an older hotel that they are working to update.

I read reviews mentioning issues about broken elevators and chose to give this hotel a try. Somehow months later the elevators still had issues. Myself and my buddies got a room for one night as we went to the stars and mavericks game. The hotels location is near the AAC so that was good. The hotel was older and renovated recently. The rooms were a little cramped. If your have plans and won’t spent too much time in the room I supposed it would be tolerable.

Needs a facelift. Staff was very nice. I can’t comment on the standard as it compares to other hotels in this part of Dallas. I was shocked to find not just a few hairs in my French toast, but a «clump» of hair. Also, I suspect that some of my bathroom towels weren’t freshly cleaned, or replaced. There was another hair fault in the bathroom of my hotel room. The bed was comfortable and the linen seemed clean. Noise was an issue since the windows didn’t quite close all the way. Again, this place needs a facelift, not just a coat of paint. 2.5 stars due to the politeness of the staff.

Fantastic service, superb location. Friendly and professional staff. Concierge was really good, valet service is very professional and offer a shuttle service. Rooms are clean, made me feel like at home. Will definitely return back again.

Offers a discount for Baylor patients and a free shuttle service! Super comfortable beds and bedding (great pillows), very clean, easy to get to and very accommodating staff. Will be a repeat customer! 4 stars given instead of 5 for 2 reasons. 1) The shuttle starts running at 7 and our hospital procedure required us to be at Baylor at 630. It’s a short drive tho and not much of an inconvenience. 2) The parking lot isn’t manned early in the morning and the money machines at the gates were broken. We had to track down security to get out of the parking lot when leaving early in the morning. I’m not sure if the Indigo owns the parking lot tho or can influence change.

When I walked into the hotel the first thing I noticed was that it smelled like sewage… great first impression. The lobby has a very funky vibe liie tge rest of the hotel, but the puke yellow walls didn’t really scream cozy. The restaurant was decent… nothing special. We had a room on the 14^th floor because we were upgraded to a suite. It was nice in the room… but the shower didn’t have any hot water. Taking a cold shower basically ruined any positive thoughts I had. After a long day of traveling, a hot shower is all I want… and Hotel Indigo could not accommodate. Its saving grace was proximity to downtown hot spots and easy parking.

The minute I walked in there was a horrible smell in the lobby. Almost like a sewer pipe had broken nearby. The lobby is nice but the hotel itself is old and outdated. Could use some serious renovations. It is in close proximity to restaurants in downtown but the front desk was not helpful at all in trying to find a place to have a quick lunch (thank God for Unilocal).
Walls are PAPER THIN. I can hear everything happening on my floor. Doors opening, elevator, people talking in hallway, in the next rooms. Even the air conditioning/​heating system is loud enough to wake you from your sleep.
2 elevators, one never seems to work. Takes a good 5 minutes to get an elevator. I gave it two stars because the beds are actually comfy. Other than that I wouldn’t stay here again.

I stayed here for the Microsoft Cloud Roadshow that was in town at the Sheraton a few blocks away in November 2015. My review echos most of the terrible reviews already given for this hotel. It clearly is trying to be a boutique hotel, but it really comes off more as an unkempt mess. The common areas and halls seem grimy, like they haven’t had a deep clean in decades.
My main issue (and everyone else who was staying there) was the fact that two of the three elevators were out of service. Due to this fact, it took me anywhere from 5 – 15 minutes each and every drip to get an elevator — going up or down. This may not sound like a big issues, but where you make 4 – 5 trips in and out a day, the time adds up.
How in the world can a hotel that is 10+ stories get by with only one working elevator? Even when an elevator finally arrived, you had to cram in there with 10 – 12 other people or you’d be waiting even longer. This can’t be safe, and it makes for an absolutely dreadful stay… not to mention the one working elevator was filthy and barely functional. This review would be a two-​star, but having one elevator bumped it down to one star.
I realize that elevator repair can be costly and time consuming, but this is completely unforgivable… and in my three-​plus days, I never saw anyone working on the elevators. I took the stairs to and from the 7^th floor several times, and I still probably waited for an elevator well over an hour in total during my stay.
Outside of the elevator fiasco, the rooms were spacious and rather clean. However, for some unknown reason they only left conditioner in the shower, and no shampoo. I also stayed in a weirdly designed room at the end of the hall, with two beds on each end and a TV in the middle of the two beds, facing the door. How it was configured made it impossible for two people to view the TV. With the space they had I guess it was what made sense, but it was awkward.
The bar food and service left a lot to be desired, and the professionalism from staff was far from ideal. I never had an issue from the front desk staff, but on two occasions while working in the lobby there were loud/​unruly staff discussing random topics and at times arguing about duties. I had to step outside to a busy street to complete a call, because they were being so loud — it was strange.
The area where has several other options, and I’ll certainly be looking into those when I head back. It seems like this hotel has been having these sorts of issues for more than four years now (based on other reviews from 2011), so if history tells us anything — they aren’t all too worried about it. I’m guessing the location keeps them busy, regardless of if they do their jobs or not.
I could go on, but I don’t really see the need to. My complaints echo similar complaints left by more than half the reviews here. My time is valuable, and I know myself, those I was with who stayed there and many other patrons had hours of their time wasted during their stays waiting on a single elevator. Even if all three elevators worked, this hotel has far more problems than I care to pay $ 130 a night for.

Indigo is an IHG property. We are talking 3 stars, tops. The rooms were just «OK» and tiny. Yeah, the building is old and rooms were small back in the day. I get it. That means you need to kick it up a notch. For my $ 170+ per night I really expected much more.
The lobby seems to be under endless construction. Check in was smooth and my room was ready before 3pm. The girl at the counter was nice. Valet will run you $ 20, or you can self park across the street for $ 12. Like WiFi? Well forget it. If you are lucky enough to catch a signal, it’s about as slow as granny driving to church.

If you’re not cashing in IHG points, I’m not sure why anyone would stay in this dump. They fail at an attempt to be a cute boutique hotel. Instead they’re a hipster infested dorm room.
Two stars solely for the first shift desk girl, and the doormen. They rock, and deserve to be recognized. As far as the night staff– they’re useless, especially the bartender who spoke in broken sentences, and some sort of gibberish. All of them were rude, and exude a screw the hotel guest demeanor.
Do yourself a solid– spend the extra fiddy, and stay at Le Meridien. If you’re a baller, go down the street to The Joule. You’re better than that!

Pros
–Staff was friendly upon checking in
Cons
–Did not have hot water in the shower
–Towel had dark stains all over it (terrible)
–They give you ear plugs because of all the noises in the room
–You can hear the people above you walking around
–General manager doesn’t return phone call
When I asked the front desk about the hot water issue the response I received was «you are not the only one.» I was a bit thrown off by this so I asked to speak to the general manager, Jason Toncale. I left him a voicemail letting him know about the situation and mentioned that I would appreciate it if he got back in touch with me about this. I stayed at the hotel for three nights and he never returned the phone call. I see that he has responded to a coupe of negative posts on Unilocal where people are all complaining about the same things. Clearly that is just for show and he has not taken the initiative to take action and correct these problems.
I am out her every month for work and this was my FIRST and LAST time staying here.

Pros:
Very cool rooms, and hotel layout.
Cons: hotel room wasn’t cleaned very well. The hotel restaurant food was terrible, and order came incorrect, and the hotel front desk was terrible and a bit rude. Asked about the security of their parking garages to insure my stuff would be safe in my car and the man kept repeating the price of self and valet parking.
Overall:
Definitely wouldn’t recommend staying here

My room is expansive, beautiful, and nicely appointed. Service is snappy yet easygoing. Location is ideal. I think I got a lot for quite a reasonable rate.
There is some unfinished restoration underway in the lobby. Not a negative in my view, but if I was being a COMMUNIST I’d take down a star for that.

I thought that this hotel was very ‘meh.’ I could come back and it wouldn’t be the worst thing ever, but I will likely look for a different place before I return.
Pros:
–staff was very friendly at check in, saying good morning, etc
–I like the boutique feel
–located in downtown dallas– easy access to different neighborhoods, many offices, etc. (this could also be a downside because there truthfully isn’t a ton to do at night nearby)
Cons:
–My first morning I left the hotel and there were several homeless people sleeping outside the front door. definitely startled me.
–I asked the shuttle driver to take me to a restaurant one night. He let me know the shuttle had a 3 mile limit. I put the place I was going into googlemaps, which said it was 3.1 miles. Shuttle driver wouldn’t take me. While I understand that they have a 3 mile policy… it was 0.1 miles off. I asked if he could just drive me 3 miles and drop me off and I would walk the 0.1 miles. I was told no.
–As others have mentioned, there is a weird smell.
–I got free breakfast in the morning. It wasn’t great. One day I had hair in my eggs. not super impressed.

We booked our rewards night here while staying in Dallas. The room was on the 13^th floor. I was a little skeptical since it was on the 13^th floor. They are doing renovations in the hotel so beware of construction. The room was roomy with 2 queen beds and a spacious floor area. The bathroom felt tight and small. The shower smelled a little off. The towels smelled like BO. I felt gross and dirty after the shower. The beds were comfy. Our first night I couldn’t sleep due to the sounds of the air conditioner. It kept making these loud hammer sounds. The second night I didn’t hear it. Was it the ghosts from the 13^th floor??? There was one elevator that was probably from the old part of the hotel. There was a sticker over the buttons specially the 13^th floor. Freaked me out. Check out my pictures for proof!
The service on the other hand was phenomenal. Mike the valet was extremely nice. Bookie from the front desk was super nice.

I’m torn over this place. A friend and I stayed here last Friday night while in town to see the Dave Matthews Band at Gexa. This was a getaway for both of us so I called that morning to check on an early check-​in. I was told that there was already a room available and that we could come over whenever. Got there around 3:00 and were able to check in immediately. My husband had set up the reservation and paid for parking ahead of time so we just left my friend’s car with Valet. All of the valet guys were so friendly and attentive every time we dealt with them.
So overall first impression of the hotel was that it was very beachy. Very «fresh» and bright looking. The lady who checked us in was very nice and got us in quickly. Our room was on the 11^th floor with two queen beds on opposite sides of the room facing each other. The room was a good size for two people. One wall had three windows on it, so there was plenty of natural light coming in. Our view wasn’t the very best — we faced a parking garage — but what are ya gonna do? One of the walls had wallpaper of blueberries on it. It’s like they photographed a bowl of blueberries, blew the image up, and made it into wallpaper. So cool and unique.
The bathroom was snug. Definitely not a situation where two people could be in their brushing their teeth at the same time or putting on makeup at the same time. There was a door closing off the bathroom from the room for privacy, and the toilet/​shower were separate from the sink area and had a door to close that area off from the rest of the bathroom. Does that make sense? All together it was nice and clean, if not snug. For bath products they have Aveda brand.
There are several restaurants within walking distance from the hotel, and Deep Ellum is within half a mile — ish. We walked to Iron Cactus before we left for the concert. About half a mile away. We passed several other restaurants along the way, as well as a park/​dog park. Lots of pedestrian activity while we were out.
We were able to take a shuttle provided by the hotel to Gexa, which was awesome — one less thing to worry about. Getting a cab back was a hot mess, on the other hand. We also had a cab called for us when we got back to go get something to eat. We had to travel outside of downtown to find something that wasn’t a bar and that was still open.
Overall I am happy with our stay. I think that it is priced higher than it should be, but that’s just my opinion. And plus you are definitely paying for the uniqueness. It’s going to draw a different crowd. Issues? There was a funky smell (read: sewage) downstairs a couple of times. There isn’t a mirror outside of the bathroom. A perfect spot for one in our room would be in the large empty space above the fridge/​coffee maker. Basically, one person could get ready at a time. I used my compact mirror to dry my hair and put on makeup. And finally, rework your tv situation in that room setup. There is a dresser in between the two beds with a tv on it. A tv facing neither bed. The tv rotates but if you are hanging out in bed in the morning and your friend is hanging out in her bed in the morning, only one person can watch tv… or no one can, lol. Not a deal breaker, but it kind of doesn’t make sense.

God, I bet the hipsters just love Hotel Indigo. It has that quirky, cool vibe from the second you walk in… and yes, tons of skinny jeans wearing, beard having, too cool for school people were staying there. But regular olé people like me too.
Lobby: bright colors, fruity water, and a restaurant. Nice desk people and door men. It did smell like sewer though every single time I walked in. Ewww.
Room: my room was at the end of the hall so it was likely bigger than some rooms. The door opens facing the windows and the TV/​stand. Beds are to your right and your left which would be nice if traveling with friends as you are on completely separate sides of the room. The room was decorated in bright blues and yellows which are fun colors. There was also a mini fridge, coffee maker, blow dryer, etc. However, as it was right there near a main intersection it was really loud in there. And the heater was really loud when it kicked on too. Plus it is an old building which means lots of creaks and sound just in general. So bring earplugs!
Bed: awww this bed was nice and soft. I slept so well on this after the hard beds in Mexico!
Bathroom: one of the smallest hotel bathrooms I’ve been in. Really tiny. Two girls would have a hard time having all their stuff in here to get ready. However, there is a desk in the room you could use.
Location: really the optimal location for me and why I chose it. I wanted to be closer to my old stomping grounds of Lakewood rather than in the thick of downtown or in Uptown (shudder). Easy to get taxis and Über/​Lyft from here. Also easily walkable to places downtown.
Overall not bad and would definitely consider staying here again next time I come to Dallas.

Ótimo hotel e muito bem localizado. Preço justo e funcionários extremamente simpáticos.
A decoração de todo hotel é super diferente e já vale a visita.
Recomendo para negócios ou lazer. Internet free!