Gage’s Granite

While I can imagine worse granite fabricators, some of the issues I had with them were large and glaring and inconvenienced me the homeowner considerably. I used Gage’s to install a vanity counter top and my kitchen counter tops. The vanity was done well, although the side pieces should have been cut down to be more narrow. I was not asked about this and so I am stuck with what I got. Additionally, one of the side pieces isn’t flush with the front of the vanity top. Not satisfactory attention to detail.
In the kitchen, where they were working with two slabs of granite that cost a whopping $ 49 sq ft, they owed it to me and my investment to be extensively more careful. They did a good job using the computer to help me select the best part of the slabs for the surfaces, and everything was going to line up very well. However, after the install, it was clear they had installed one piece 180 degrees BACKWARDS. This was indicative of a severe process flaw or poor on-​site supervision. Either of which increases the risk to the consumer that uses this company. I realized this mistake before the epoxy had dried, and tried feverishly to reach someone at the Gage’s to provide guidance and remediation. No answer. They scheduled someone to come back out at at a later date, and they were able to successfully cut out the piece, rotate it, and reinstall it pointing the right direction. Unfortunately, in the process of cutting it out, they cut into the façade of one of my brand new drawers. Nobody informed me of this, I just had to find it. Poor accountability.
Still in the kitchen, they created a seam in a location where there was not a seam in our mock ups. Normally a seam would be where corners meet. This is out in the open and even worse than that, it is an awful, jagged, wide seam that is simply ridiculous. Fortunately for Gage’s and myself, my granite has a flat, leathered finish. Because of this, the seam is not as visible as it would be if this was a smoother, more polished granite. Hopefully my experience was an exception and not the rule. Maybe they didn’t deserve a «1» but their overall score should not be higher than a 3 until they improve their processes, take responsibility for their screw-​ups, and improve their supervision.

Let me start off by saying that I did have a problem with Gage’s initial installation. There seems to have been a problem with measuring or communication. I am still not sure what the root cause was. However, after some back and forth with the sales guy /​installer, I called the office and spoke with Marco. Marco came over to the house to see what was going on, and after about 30 minutes, we had a plan on how to fix the problem. He seems to be a very solution oriented person, which is nice in the crazy world of contractors. After a small bit of time, the problem was fixed and looks great. I wish more contractors were like Marco. He was very friendly and professional. Hell, even my General Contractor was impressed with him. For anyone who is looking for some granite, this is where to go. Everyone makes mistakes, but professionals recognize their mistakes and do what is right.

I needed some granite counter tops installed in a bathroom. I called Gage’s because they were close to my home and spoke with a salesman on the phone. The next day I went out to their yard and picked out a slab. The next day they called to say the slab was not big enough and I had to pick out a different slab. I told them I’d be there at 1pm. I got to their slab yard a little after 1pm and no one was there. I waited a while then went on in to an open warehouse and picked out my slab. This is very dangerous and I’m shocked they left it open. Anyway, I finally got a quote, accepted it and had installation. My parents were at my house to let the installers in to do their work. When I got home from work I immediately noticed they had make at least a half-​dozen large, deep scrapes/​dents in my walls. I took pictures and emailed them to my sales rep. I’ve installed granite counter tops in my home at least 5 times prior and never had walls damaged. The next day I stopped by the office on Forest Lane and spoke with my sales rep. He said they’d send someone out to repair the walls. About a week later someone called me to schedule an appointment to repairs the walls. l left work to go home and meet this repair person, waited an hour, and he never showed up. I am disappointed in this company’s service and will not use them again.

Exceptional from start to finish.
Gage’s did the fabrication of our granite counter tops. Everyone involved at every step of the way were experts at what they did, you could tell they all liked their jobs and liked working at Gage’s, they were timely and prompt for appointments, they were all consultative and patient as we talked through different steps in the process, and everyone was extremely professional and wanted to provide a good customer experience. The owners here should be most grateful to have such a wonderful team of employees.
Mike Krupa in sales has been in the business for years so he was very knowledgeable on what can be done and how best to do it. He is an easy going guy and was a pleasure to work with. Mike always took calls and answered any questions. He managed the job well from start to finish and made us feel confident that we were working with the right company for our large complex job.
Salvatore was the template maker. It was amazing to see him work. He helped us think through our final decisions on our cuts and edges, where the seams would be, and how large our bar top would be. We changed our minds several times and we asked him to show us how the tops would look in various ways. Not once did he act frustrated or annoyed.
Manuel manages the fabrication center and is extremely competent, detail oriented, and his even keel makes him good with both clients and his team. He talked through edges with us, even making some samples we could take home. He helped us lay-​out the templates on the slabs and was able to read the patterns and make good recommendations. This is something I would highly recommend if your granite does not have a homogeneous pattern. His attention to detail was excellent and everything came out perfectly.
Ismail managed the installation team. He stayed throughout the job to coach and direct the team, to ensure every detail was followed, and that the job was done right. He is a friendly guy with a big smile who took the time to explain, ask for our input and preferences, and to ensure the installation met our satisfaction.
Thank you to all of the great employees at Gages Granite who played a role in our project and in making us such satisfied customers. Thank you for an exceptional experience from start to finish.
This is the fabrication center address. The sales office and showroom is at Preston and Forest.