Friendly Chevrolet

Awesome car buying process over at Friendly Chevy. Everything ran very smooth and they really work to get you a great deal. The vehicle was detailed perfectly. Blake the financing manager was awesome. He really was able to find great deals for me and I came out feeling like a winner. I will be buying other vehicles from here in the future. Thanks!!!

Hello Mark
Thank you for the response and attempt to remedy the situation.
I did speak with Rich a couple of days after my call but I decided to bring the car to an independent shop that specializes in Corvettes.

Dealing with this dealership has been difficult and disappointing. However, the owner, Mark Eddins, did attempt to rectify the situation. While I did not get all things fixed on my vehicle, he did keep his word on the items we discussed. I would advise doing a thorough check on any used car that you purchase and paying close attention to the details of the extended warranty.

We’re first time new car buyers. We walked in and met with Nam, who treated us very well, listened to us, didn’t try to haggle us into packages or features that we didn’t want, and didn’t waste time with bs. My wife and I definitely recommend meeting with Nam at Friendly.

Horrible service… went to take my car in, under warranty. they would not give me a loaner bc I have Geico, and then tried to sell me insurance. They ended up charging me for the tow, covered by warranty. about to take them to small claims bc on top of that the toe truck they brought fucked up my alignment. (Should be negative 1 star…)

Took my car in to have the engine light looked it. They greeted me and write the time I arrived on my window and then apparently forgot me. Waited 30 minutes in the 100 degree heat for a service rep who never came to assist me. Drove off to find another dealership who actually gave a dam about customers.

The review is a story of good and bad.
To get the negative out of the way, the incident started when the service department forgot to actually work on my truck for a day which caused me to waste 3 hours and involved multiple trips to the dealership from work. Next, the repairs were not done well and other issues arose.
So, the positive part is why I am writing this note. The staff (GM) and Jonathan did go the extra mile to take care of the issue and personally called me many times. I was given a good rental and he made more than the needed effort to make sure everything was corrected.
So on the surface this experience would get a single star but when staff do what it takes to fix the issue, that is worth something to me.
I sure didn’t think I would say this after the experience but overall they did a good job.

Stay away from this place they’re robbers they said they were going to give me a free loner when I purchased my new car, then I took it to service, but asked me for my insurance and my credit card but then made two transactions one for 25 and one for 42.

I have not been pleased with the service I have received since leasing my car from here. The actual car shopping experience was better than most but the execution of paperwork and service has been sub-​standard to say the least.
First, one of the main reasons that I leased the Volt was for the tax incentive. I specifically discussed this with the sales rep and mentioned it again to the finance guy. Neither of them informed me, although they had plenty of opportunity to, that with leasing I would not be eligible to receive the tax rebate… However the dealership was going to receive the rebate themself! (How convenient that they said nothing.) They didn’t seem too sympathetic when I mentioned this to management after the fact. That was a big chunk of money and I would not have probably gone with the Volt if I had known. I feel like I was intentionally deceived on this part by the staff… I basically ate the $ 7,500 that I put down on the car that I thought I was going to get back on the tax incentive. Crooks.
Also, a good amount of the paperwork was incomplete or unsigned by reps from the dealership leading me to have to return to the dealership to resign documents with updated information about a week later.
The dealership also did not file the paperwork for my license plate on time. I had to get a replacement temp plate from the dealership because if expired. It was only a few days off of me having to get a third temp plate when I actually received my plates.
Recently I got a flat tire and had my car towed to the dealership for a replacement. Chevy roadside/​customer service did not inform the dealership that my car had been towed there so it was a good thing that I called them first thing in the morning. I will have to say after being in that dealership multiple times that with how much standing around and talking most of their employees do with each other, it surprises me how few times the phone actually gets picked up or voicemails returned. After I had not had calls returned, or had been promised that they would «find out and call me right back», I had to basically call until I annoyed them enough that I got an answer about my car. Finally I just went up to the dealership and that seemed to get things moving quicker and after about an hour and a half, they told me that they didn’t have my tire in stock so they would have to order another one and replace it the next day. They acted extremely inconvenienced when I requested a loaner car so I could at least get back home.
After the shopping experience, I was so excited to refer people to go to this dealership since it was so low-​pressure. But after the rest of my experience, I am willing to actively dissuade people I know from going there.

I came to the dealership to speak with Mercedes and who then passed me onto a different rep, which by the way was not even willing to take me on as a customer, similar to his 6 other colleagues who were standing on their phones on the lot completely ignoring me. How many slimy car salesmen does it take to show a customer the car they confirmed over the phone was available to see? Once at the car I found a half broken driver side mirror, a dent on the back right which I was previously uniformed about on top of the fact that the car was MANUAL. When I confirmed over-​the-​phone– prior to arriving– that it had an automatic transmission.
This was my first time at Friendly Chevy dealership and I will recommend it to absolutely no one. Terrible customer service, incorrect and misleading information, and incredibly unprofessional salespeople. AVOID.

Take your business elsewhere. This place is right down the road from my house, but I take my Chevy to the next dealership (16 miles away) because I’m not giving these folks anymore of my time or business.
I gave Friendly several chances over the past year (took my car in for 6 separate recalls). While it’s not their fault that I had recalls, I expect to be called when my car is ready to pick up after its complete.
They had my car for a total of a month and a half over a seven month span. Once they didn’t call me because my «service advisor» went on vacation for a week.
After one repair I took my car home and it wouldn’t start the next morning because they forgot to reconnect a wire when they rebuilt the engine from a recall. The engine shouldn’t have to be rebuilt on a car that’s 4 months old.

I have only been once, but it was a great experience. I needed to get my vehicle inspected as I just moved here from out of state so I called to find out what the process would look like and the guy I spoke to on the phone was helpful.
The next day when I took the car in, a couple of service personnel assisted me immediately upon arrival. They got me checked in within 5 minutes, quoted me a completion time of less than an hour and fifteen minutes, and pointed me towards the waiting room and café.
The facilities were clean and well maintained, the café food was much appreciated, and I could see service reps interacting with customers in a proactive and friendly manner.
The inspection was complete ten minutes early, the car was unexpectedly washed, and it only cost $ 25. I was psyched and will definitely go back.

My mom took her car in to get serviced around 9:45am and it’s 9:02 pm and still not ready. my mom called the next day to see if it was ready and it wasn’t. they said when it’s ready they will call her. they didn’t call her she called them and the car was ready. it’s been ready for a while but they never called here I don’t understand how a job that is supposed to take 30 minutes takes forever. Maybe it’s because they make women wait longer for their car because they don’t know much about cars. I know that a regular service is supposed to only take 30 minutes. My mom is a very busy person and she needs her car for work and she doesn’t have time to waste at a dealership. Never again will we waste are time again.
i know that they have to service other cars besides chevrolet like GMC, Buick, pontiac ect but it still takes forever. i wish they had car rentals because i don’t have time to waste driving my mom everywhere because they are fixing her car.

Worst service Ive EVER had in my life! I took my car in to have it fixed from a wreck, and not only had to take it in one time but THREE times and it WAS NOT fixed correctly at all. They had actually wrecked it and did NOT take responsibility for doing it. The area that was suppossed to be fixed in the first place never got repaired correctly.
After speaking with the GENERAL MANAGER of the store there times, he promised me it would be repaired correctly and it never got done.
I will NEVER take one of my vehicles back there again!
I’ve never seen anything like that in my entire life!
HORRIBLE EXPERIENCE!

SHADY ALERT!!!
Please do not purchase a vehicle from here. Watch out for a guy named Jarvis Lacy. The guy lied to me about being able to take an employee discount on a vette. Wasted my time and his (frankly). They lure you in with false promises.
Turns out Friendly Chevy isn’t so friendly. I took my business to Classic Chevy in Grapevine. They are friendly.
— — — — — — — –
This guy below, Mark (whom I have never talked to) would obviously take the side of the dealer to make them look like they are honest guys.
But I am telling you, I had a conversation with Jarvis and he said we would place an order after finding out if he can take the code. He placed the order for my car (means that you were able to take the code)
I came in and looked at a car that you had (after placing an order) and then you guys said you won’t take the code on that car OR THE ORDER I PLACED?!? So when we’re you going to tell me up front? When my order got here after 3 months?
ICING ON THE CAKE:
I went to another dealer, CLASSIC CHEVY that honored my code and when they submitted it they said the code was USED BY FRIENDLY. So you guys tried to use my code after turning me away?!? Thankfully I was able to void the code and renew it to buy my brand new 2015 Corvette stingray at CLASSIC CHEVROLET.
SHADY SHADY SHADY

I just want management to know that your Collision Center Advisor Jorge Medrano is #1 in my book. First of all, he coordinated a tow to the shop and forwarded me a loaner vehicle for 1 week before liability was accepted. This was awesome because I was in a stressful situation, but he made everything seamless for me.
Then he did a great job conveying, to the opposing insurance company, my vehicle’s damages and safety concerns. Usually when repairs are done, junk parts or inferior like kind and quality LKQ parts are used that don’t fit right. He made sure only GM parts touched my Camaro. It’s also nice to know that every panel that was damaged was just replaced and not puttied up. Very little body filler was used in the $ 9,300.00 job. I bet only a couple of table spoons of body filler was used.
He continually kept me updated, and explained how his staff would install each part. I’m the kind of guy who loves to know the nitty gritty down to the finest detail.
I was very impressed with the final product. It nice to know he believes in fighting for his customer in getting proper work done.
I purchased my car at Friendly, and I will be loyal to them. Great service with care is priceless. By the way, Jorge is good old fashioned likable. I won’t forget about acknowledging the Body Men and Mechanics who make your company look good.

Wow, this place really is «friendly,» until they charge you an arm and a leg for service. I awoke to a dead battery and had my insurance roadside assistance jump my car, and since I was late to work, I decided to just take it in to have the battery replaced rather than do it myself. Big mistake. $ 40 for the new battery, ONE HUNDRED AND SIXTY DOLLARS for less than an hour of service. I wish I’d have known before I drove there, because I’d absolutely have had my husband drive me to auto zone and replaced it myself for $ 40. Such a waste of money. I will NOT be back, and I encourage y’all to find somewhere with more reasonable prices for your servicing needs. $ 160 for less than an hour of labor, and it’s replacing a battery, for goodness sake, is obscene.

Best service and best price in the metroplex. Don’t waste your weekends trying to find the best deal, go to Friendly Chevrolet and get exactly what you want. Ask for Mark Mingo! I am a customer for life!
— Proud owner of the 2015 Chevy Colorado!

Since my DEF tank was at 17% when I picked up my car from Friendly (less than 3 weeks ago) by this weekend, the warning was showing 300miles until the DEF tank would be empty and speed would be limited. Why they didn’t just top it off the last time I was there and save me the hassle of coming back to the dealership? I don’t know. Anyway, I thought ok I’ll get an oil change and tire rotation as well (make it worth the trip). I pick up the car a few hours later and everything is done (so I’m told). I drive off but the DEF warning comes on and says I have 770 miles until the tank will be empty. I drove around for about 40mins running errands before returning to the dealership only to be told (it’s ok it just takes time to reset the DEF gauge). No one even bothered to check the tank or see that the car was showing 8% DEF remaining. I told my service adviser that the receipt shows they only added (1) gallon of DEF he went to the service area and came back and said (nope it’s full just drive it some more).
Long story short I’m at 7% DEF and will have to go back to the dealership to get at least 3 or 4 gallons of DEF added. I checked the owners manual and it said the warnings start at 1,000 miles until empty and at that point the tank is at least 3 gallons low.
I could pay for and add the DEF myself. But that’s apart of the service that GM sold me with the car. It’s almost like since they don’t know how to work on the diesels they intentionally screw up on your car so you’re afraid to return.
Guess what Friendly, it worked. I’m giving Young Chevrolet a shot to correct your error and rebuild my confidence in GM.

**You are being warned: I strongly advise you to avoid Friendly Chevrolet at all costs.**
I urge you to READ THE FILTERED REVIEWS AS WELL as my scenario does not seem like the first. If you would like to read my experience, continue.
My brother and I came here to look at and ultimately TRY to buy an as-​is used car.
After test driving and giving the car a thorough exam, the salesman prepared a series of offers and haggling ensued to a price about 15−20% lower from asking and was agreed upon in a written price breakdown including taxes, fees, etc. of both the dealer and my brother.
My brother signed the paper and was prepared to pay then and there and then disappointment:
After HOURS and HOURS of waiting in the showroom for someone to actually pay the money to, we were brought into an office and told that they no longer wanted to sell us the car. We were both stunned at this point and did not understand what was happening.
There were extremely fishy explanations of the reason for refusing the sell the car to us: from everything to something about online reviews, to there might be something wrong with the car, to discussing it further with the manager and getting back to us the following weekday. The most repeated explanation was «we just can’t retail you this car today.»
We left kind of shocked — have you ever been to a car dealer that refused to sell you a car?
Ultimately they did call on the following weekday and my brother has told me that they decided to auction the car instead and would still not sell him the car even after he offered a bit more.
I am not sure if they were losing too much money on the deal or what, but I can’t ever get the time back that I wasted at Friendly Chevrolet.
If they truly were worried about online reviews, they certainly should certainly appreciate this one — they have earned it.
I am writing this review about my experience with Friendly Chevrolet from the perspective of wasting about 6 hours of my Saturday. I am sure my brother will have a separate review for his perspective of this experience.