Dallas Plumbing Co.

Today, 3÷20÷16, was my third time using Dallas Plumbing. The first two were on my own home, one plumbing and one a/​c repair. This time it was for my boss’s house that is pending sale and needed one of the units serviced per the repairs agreement. Dallas Plumbing came through with flying colors, they were prompt, serviced the unit and charged a very reasonable price. This company has been in business in Dallas for more than 100 years, is family owned and operated and very professional. I will always use DPC!

No! No! No! over charged! Not told that even if they show up to collect their equipment, a 5 minute task, i would be charged a $ 60 fee! WTF!!! If you use these guys, watch your time and watch your wallet! NOT GOOD BUSINESS! They don’t care about their service reviews and reputation as you can plainly see on Unilocal,but they do care about their fees!

I can’t help but think that some of these weaker Unilocal reviews are perhaps actually for another very similarly-​named company… especially since they are either Five-​Star or One-​Star (with no ratings in-​between.) We personally are Four-​for-​Four in Five-​Star experiences… most recently (today) in the installation of a new Garbage Disposal and Faucet Fixture set. David and Anthony were on-​time, professional, pleasant, and completed the job in half the time that I expected, for a price also less than expected (particularly pleasing since I had been busy and had not requested an estimate.) These guys rock.

Dealing with Dallas Plumbing was a horrible experience. The technicians arrived late, didn’t fix the issue, they came back twice more– still unable to fix the issue. I called the management, and heard nothing back. Ended up using a different company who fixed the issue on their first visit.

First visit:
Arrived on time. After one hour on site announced that he had stripped a nut in the assembly. He called the mfg. co (Blanco) but they indicated they did not send parts to individuals and he would have to go to a retailer. He then told reviewer that I would be responsible for replacing the part he damaged. He DID leave me with the diagram assembly instructions with the damaged part marked. (THEY should have found a replacement part themselves.)
After 2 weeks of searching to replace the part, I was able to get the replacement part.
Second Visit:
Appointment was set for 915am.
830am — no warning call as promised.
930am — no plumber
945am — Called office. Was told «the plumber» had an emergency. Unable to make call. She said that office had called me AND left a voicemail that another plumber would come «later». My cell phone did NOT have an incoming call logged from them — NOR was there any voicemail. She did not know WHEN the replacement would arrive. I told her to call, find out and call me back immediately as I had appointments.
1028am — Office finally calls back and says it will be 2pm — which I agreed to
1133am — Office calls (as I am walking out the door) and says plumber is on his way.
1210pm — Plumber arrives. After just a few minutes he shows me that was the nut stripped by the first plumber, but the connecting sprayer hose was also stripped and warped by the first plumber. There is no way to complete the job. I am told I need to get the sprayer hose replaced by the mfg. company — AGAIN no offer to track it down by the company.
THIS COMPANY WILL NOT GET A THIRD CHANCE — DO NOT USE THEM

No follow through!!! They came out the next day and meticulously measured my house for a new 5 ton air conditioner. I was promised a quote the next day. That was three weeks ago, and I haven’t heard a peep.
Another company came out the day after I called them and gave me 5 quotes within 30 minutes for different systems and level of repair. Then they did the work the next day (on a Saturday).
If Dallas Plumbing Company can’t give me a simple estimate, why would I want to let them replace my air conditioner?

Plumber arrived on time to assess why water heater was leaking. After short assessment, said it was shot and would shut if off, but he would set things up so neighboring tank would be operable while I figured out long term plan/​replacement. Next thing i know is I see the plumber soaking wet running around the front yard. I look in the garage and water is pouring down from the attic where tanks are located. He had broken a pipe and was now needing to shut off main water line. I give the plumber credit, he called a cleaning crew right away to get water off floors and set up six fans to dry out ceiling and attic. He said «they (dallas plumbing) would take care of it». After 2 hours, i’m presented with a bill that plumber said is discounted to take into consideration the wasted time on the broken pipe/​water damage. I dont think it was discounted. In any event, I paid as I wanted the event to be over with and I just wanted the hot water from the remaining tank to be accessible again. He said the water from that tank should be hot again in about an hour. Well ~20 hours later and still no hot water. I called them, and fortunately after some complaining I was moved to the top of their schedule. Two guys arrived fairly quickly and corrected the problem in about 30 minutes.
13 days have passed and I havent seen them coming /​offering to take care of the ceiling damage caused by the original plumber. Im guessing i never will.

Called them on Saturday so that I could get in line for service on Monday.
Today is Monday:
1.They did not call me Monday morning. Strike one.
2. Strike two. I called them at 09:15 am (they open at 07:00). I asked them about my call from Saturday. «Oh, we haven’t checked those calls yet».
3. Strike 3. I told them that I have no water to the house. They said the earliest they could get to me would be tomorrow afternoon. These people have no sense of urgency.
4. Strike 4. I had to dial through a menu system to get to a person.
Cost: $ 99 for first half hour, $ 55 for each half hour afterwords. One man.

The first hint not to use this company is the fact they are so reluctant to give you any sort of price range. I understand that you cannot give me an exact price, but I did describe the issue so I would think a price range is fair. I mean is it going to be a couple hundred or a couple thousand? People do not just have a couple thousand laying around, so I would need to plan if it is going to be that high. Regardless of that, I still asked them to come by (shame on me).
They got to my house and looked at where the problem is. They told me that the issue was my sprinkler system and they gave me 2 choices of how it can be fixed. 1. They could cap off the system to stop the leak but I would not be able to use my sprinkler; or 2. They could dig up both sides of my sidewalk and replace the piping which would take much longer. I do not use my sprinkler system and I wanted this to be completed soon, so I chose option 1. They said if I wanted to replace the pipe at a later time I could. They spent a couple hours doing the work, only to tell me that that didn’t fix the issue and the pipe is still leaking. They could come back tomorrow and fix the actually issue but I would still have to pay for what they did today. So basically out of the 2 choices they gave me, the second choice is what would have actually fixed the problem and the first choice did nothing. I find it ridiculous that they would tell me what the issue is, give me options and then tell me that they really just spent time fixing nothing but it will cost me $ 250.
A decent company would have apologized and then offered to fix the real problem not charging me for the nonsense that was done today. I will not be using this company in the future not will I be recommending it to any homeowners I know.

After reading some great reviews of Dallas Plumbing Co, I thought I might have found my plumbing company. Unfortunately, I was wrong.
I moved into my home on Monday and quickly realized that my laundry room was not setup for a gas dryer, and I had a gas dryer. I called on Monday mid-​day to see if someone could come take a look. They were able to send someone out the next day on Tuesday.
The plumber showed up within the specified timeframe. He took a look and said it should a very easy job since the water heater was on the other side of the same wall with a bigger than normal valve, which it make it easier to split. He said I should expect to receive a proposal later that night or Wednesday morning.
On Wednesday afternoon, I called the office to follow up. I left a voice message for the actual tech who came out. I also sent him an email.
It’s Thursday afternoon, and I still haven’t heard back.
I will be taking my business elsewhere,

Dallas Plumbing is a wonderful, family owned (100+ years) company… that alone is impressive! Their staff is very knowledgable and are reasonably priced. We will always call Dallas Plumbing for any of our plumbing or HVAC needs!

Good as ever. Have used this company for 25+ years. Josh is the most clear plumber I have ever met. Came in less than an hour for a failing hot water heater on Saturday evening and he explained in detail where it was in its life cycle and why the pluses and minuses are ad getting new parts vs new heater. Service

They came within two hours of calling to get my hot water heater going.
It was a quick fix and the charge was reasonable. Can’t complain and will definitely call them again in the future if needed!

Terrible experience with this company. A few months ago they sent out two men (not necessary) to fix a gas leak. One of the guys was younger and being trained/​watching the other do all of the work. After it taking them hours to fix the problem (they charge hourly), we were charged double due to the fact that two men were on the job. My husband called to voice that we shouldn’t be paying to train their men. No apologies made. Here we are a few months later and I am smelling gas again. We called Dallas Plumbing (our mistake) to see if they would come check it out again and were told «we couldn’t do business with them» anymore. Hmm, this is a first! I am disappointed in the way they conduct business. We couldn’t have been nicer when trying to reason with them about not wanting to pay to train their employees. If this was ok, then every company would charge on a per person basis when sending people to your home for repairs, right?

I had a nightmare scenario. My tankless hot water heater broke while my house was full of my in-​laws. It was awful. To make matters worse, the manufacturer of our tankless water heater would not sell us the parts our electrician needed to repair it unless we showed them photos that it was installed correctly. At first, they said we were missing a pressure relief valve and recommended I call a plumber. After calling a few and getting know were, I finally called Dallas Plumbing. They put me on a call with a great estimator named James. James reviewed a bunch of photos of the set up and educated us so we could get the tankless water heater company to send us the parts we needed. He could just as easily told us we need a plumber and taken advantage of the situation. I really appreciated that he spend a lot of time helping me even though he wasn’t going to make a dime. Dallas Plumbing will be my first phone call from now. Great service. Great people.

Needed to change a pedestal sink which can be quite tricky. Joshua and Vincent did a fantastic job replacing it. They were very professional, checked all their work and cleaned up after. Top notch service! This company employees the best plumbers in town.

Had a water line break at the main in the evening and called for an after hours repair. They got out within 30 mins and made sure to inquire about the break to ensure he would have the right parts when he arrived. Fantastic communication. Fantastic work. and even told us it would be cheaper if he came in the morning since it was after hours. Was Very Very impressed with the whole service call! Thanks

We’ve had a toilet problem for awhile. It worked but would leak a little with each flush. We would have everyone use the master bath or guest bath upstairs. I finally decided to check out the Best Pick Reports. I was a little hestitant, even when we got this book last year, to use a company from there. Mostly because they only list businesses that have been in the book for 1 or 2 yrs, not sure why. Anyway, I told them where I found them and we got a 1^st time customer discount. They were able to come the same day! They called me 30 min before the person would be here. Josh did an excellent job. He explained things to me, answered my questions patiently, even gave me tips on a few things. Said to check chain length for a proper flush. And suggested we not use toilet tabs in the tank. But rather hang something in the bowl. He even asked if I wanted any other bathroom checked before he left. He fixed 2 other flush chains as well! He was super nice gave excellent service. Would definitely call them again. Thank you Josh!

I received terrific service when they repaired my gas fireplace! Repaired only what was needed with no hidden costs. Very professional.

This is a fantastic company– hire them with confidence. On time, responsive, efficient, competent, polite, and reasonably priced. True professionals– what more could you want from your plumber?