Cowboy Plumbing

I just bought a house and had our warranty company call a plumber for hot water heater repairs. They called Cowboy Plumbing. The technician who came out was great and did a good job, so just weeks later when we decided to go ahead and replace the water heater, we called the same company. I spoke to Shane at least twice on the phone asking questions and he was very helpful. The office staff was always friendly and followed through when they said they would do something. Our water heater was replaced, plus all the fixtures, lines etc. were brought to code. Shane kept the workspace clean and when I got home, I couldnt even tell he had been there — til I looked at our new sparkly water heater.
We will definitely continue to use Shane and Cowboy Plumbing.

Read the previous reviews yesterday, after I had called for a plumber. I have been a subscriber to Home Total warranty which I had purchased through Countrywide/​Bank of America in February 2010. Let’s just say I was very skeptical and wasn’t expecting much out of them. Yesterday, when I hadn’t made the call directly to Cowboy, but had my contact info forwarded to them by Home Total cust service person, Shane left a msg on home answering machine with a time scheduled for today. Sure enough, he and a she (Samantha) showed up on time, did the work required, were very polite to my wife, didn’t leave a mess, and went on their merry way. i would have given them a 5 star rating, but I read where you shouldn’t be overly praising or bashing someone, so I’ll start with a 4 star and, if the shower control valve holds and doesn’t leak anymore, I might revise it to a 5 star. Yes, we all have had problems with service techs. Usually it is our disappointment in their staff, their work, or whatever, but it is warranted. In this case, however, it was a none event — like they weren’t ever here. Quality work, in a quick manner, and pleasant to work with, and at the price I was expecting — my $ 75 deductible. What more can I ask for?

Beware of this company! The owner is a freak-​show!
After contacting my home warranty company and scheduling an appointment with Cowboy Plumbing. I called today to ask if we were still on his sched. The receptionist said yes, and called the tech (owner) to confirm when we should expect them. I had taken off work to be home today also!
Not only did the owner call me to tell me I was not on their «run» today but went into a frenzy to explain how it’s not his job to schedule customers. HUMMM… his lack of interpersonal skills were over shadowed by his poor grammatical skills. How is this man in business?
He was a NO show and I will never regain the income loss today from staying home waiting on Cowboy Plumbing. AUGH!

A couple months ago, we were having some plumbing problems related to a clog in the main line. We’d only owned our home for less than a year and still had a home warranty. Our warranty company contracted Cowboy Plumbing to come out to our house. The plumber was nice enough and was able to remove the clog. However, he wasn’t respectful of our property. When he left, the mulch around where he’d been working was still dug up, and parts of the clog — including tampons — were left under the bushes. I don’t think I would hire them again.