Carousel Academy

Some of the teachers are very nice, others lack the skills necessary to work with children. My child went here for over a year and sadly it took me dropping in many times unannounced before I noticed the real problems. For the younger children there is not a real playground only a small fenced in area that is half the size of the room that they are kept in all day. There are no toys in the room only a television that is on throughout the day to keep the children’s attention. The small room next to it that you are told the children play in is never actually used at all! My concerns were confirmed by a substitute caregiver they had for a short time. When I called the owner out on it she had no response at all except to try and divert the question. My child at the time was in the middle of being able to be transferred into the room with the children who actually get to use the playground that you are shown, unfortunately when she was moved I noticed that all the children in her new class were unhappy and cried most of the day because the teacher for that class was very cross with the small children. My child wasn’t even 3 yet and the other kids were all about the same age. My child started to cry every day and not want to go to the center. But my husband tried to encourage me to give it some more time for her to adjust. So I did and the final straw was when my child game home with a very serious bite mark. I asked the owner about it she promised to investigate but has dogged my calls every since and not returned my emails. I even sent her over pictures of the bite (which was very deep and dark). The thing that is most troublesome is that we were told that there are cameras which the owner can access at anytime to help ensure the safety of our child, however she has no answers for us now. I understand things happen amount children, but we’re was the adult supervision? Where were the cameras (one of the reasons we chose this center)? At this time my child is still enrolled this all happened very recently however we are searching for a new center that works out for us and my mother in law (who often picks up or drops off our child). Our child won’t return after the Christmas break.