Ben Bridge Jeweler

Very nice selection of high end watches. Too bad nobody literally and figuratively wanted to give me the time of day.

My fiancé and I are extremely irritated with what happened to us. We ordered a customized engagement ring and the sales associate told us that the ring will be ready in 6 weeks. Then we were told a couple times that there is a delay in China so we wont get in 6 wks and it would take 3 wks more. In the wnd, after waiting for 3 months later, we were told that the order didnt go through in the first place so we have to wait a whole new 6 wks. Just horrible experience with this store.

Poor post purchase support on warranty and battery replacement. Bought a watch from this place because of the free battey replacement. Didn’t realise my first battery replacement experience would be so painful. They have a long lead time to do these replacements and I suggest you only buy from here if you live around the area or don’t mind several trips to this place.

We bought my husbands wedding band here and were quite impressed with the service. They provided their honest opinions on rings — not just selecting the more expensive one, delivered the ring on time, were patient, and did not pressure us into purchasing any warranty plans.

I was very impressed with the customer service at Ben Bridge after I had a minor issue. I got a wedding band here for my fiancé. Shortly thereafter our wedding was cancelled, and unfortunately we are no longer together. I put off returning the ring for a bit because of the difficulty of the situation but finally did well within the 90 day return period. However, because the ring was a special order the store would not let me return it/​exchange it. I was very frustrated especially after one store member on the phone had been more hopeful about the return and then never called me back. After posting a negative review about their return policy and service on Unilocal,I was contacted pretty quickly by their customer service department. Shortly thereafter one of their VP’s called me and was very understanding about my situation and remedied the situation for me. I was very appreciative of this lady’s understanding and niceness. Definitely will shop here when I finally find the right one :-)

Pretty terrible. My wife bought a replacement Tag Heuer watch strap from Ben Bridge as a birthday gift, yet it didn’t arrive until a month after my birthday. During this time there was no communication from Ben Bridge, and my wife called several times to check in. It turns out that it just wasn’t ordered in the first place.
So, it finally arrived and after a few days of wearing it, I noticed a lot of squeaking from the band, so I took it back to the store to see if anything could be done. One uninterested salesman said that all of his watches made that type of noise, but he would have their watch guy take a look. The sum total of that fix was slightly moving the clasp on the strap, which did no good.
I then pressed the issue, which was answered by meeting the watch guy himself, who apparently has ZERO customer service skills. Following a lazy ‘sup from him, I received a shrug, a useless response and a sense that he had no real desire to help solve the problem.
All in all, I was left stunned/​embittered by the whole experience, and will definitely not be using or recommending Ben Bridge in the future. Beware. And, don’t ask to meet the watch guy…

so they’re one of the biggest jewelry dealer besides DeBeer and Tiffany & Co. … knowing that we sort of expect snubbiness and maybe being ignore totally since we dressed down and we look very young… we look early 20s we’re late 20s and it was about closing time.
this wasn’t the case at all the sales person Joseph came to us right away after we told him we are shopping for a set of plain comfort fit white gold wedding bands… he began to go over the history of the store, it’s reputation, ring styles and provided us with sample rings and helped us with measurement… even when we told him we were just looking.
after a few hours shopping at different stores in the mall we decide to return to Ben Bridge and buy the bands from Joseph b/​c it didn’t require re-​sizing they custom order & made the rings to your fit and it only takes 3 – 5 days instead stores that don’t have a jeweler or have to re-​size the ring which takes anywhere from 2~3 weeks to a month.
we were very satified with our purchase and our shopping experience… and would like to thank Joseph for his help!!!
He was very professional and helpful and proud… and the main thing he didn’t pressure us into buying anything!
we visited on 1÷6÷10 picking up the rings today 1÷13÷10 exactly 5 business days! as they promised

I’m a Ben Bridge kinda gal. They’ve treated me well over the years. They’re the kind of jewelery store that serves the ultra rich and the regular Joe walking down the street (I fit in the latter category). So why was this store breaking the mold? Good question.
Every Ben Bridge I’ve been to has been great with customer service and always knowledgeable. I have no idea if the employees of this store were knowledgeable since they refused to help us.
I hate being snubbed because of my age. Yes, I’m young (and I look younger than I am), but we like to splurge on jewelery and watches. So when I walk into a store, if a salesperson immediately dismisses me due to age, dress, or whatever arbitrary categorizing system they have in their heads, I get a little irritated. After standing in front of a watch case for about 10 minutes, we see the sales person give us the «Hold on for one minute» signal. Oh, but we were wrong. He meant that for the gentleman behind us who’d just walked in. After waiting around another 5 minutes for any of them to acknowledge us, we walked out and lamented that we’d found a Ben Bridge that had let us down. No worries, I can always spend my money elsewhere.