Bed Bath & Beyond

I love this store & most of the staff there, I recommend you deal with Basil, Crissy, & Jennifer (the store manager). Very helpful & polite, but steer far away from Mya! We just spend $ 1,200.00 for our new home & of course we have a lot of carts. Mya rudely says «Can you please move your mess it’s blocking others.» Ok lol what do you want me to do Mya move all the junk you have piled in the way as well. I guess that’s what happens when you give uneducated people high positions. It’s cool though I will be back & shop here again because of the great customer service I received from the other employees & Store Manager.

I went in last weekend knowing exactly what I wanted, but I couldn’t find it, and the staff was not helpful.
I needed a specific sized cooking pot that was coated. I looked around for about ten minutes in the same section. A lot of the pots and pans came in sets and the price tags were not specific to single units. While I was looking I had two different sales staff members walk by and who didn’t ask if I needed help. This was a little frustrating.
I finally found what I was looking for and went to the check out. (Bring your own bags or pay 5 cents in accordance to the new Dallas law on bags!) If you have more than one coupon they will take them if you are purchasing more than one item. The nice thing is their system automatically takes off the greatest percentage off the highest priced item!
The pot is great and I am happy I got it, however I was upset with the lack of attention from the sales team.

My wedding registry was done here. Mistake. Went into the store today to fullfil our end of wedding shopping before me and my husband moved in together. The manager was so mean and inconsiderate and not accommodating after giving our wedding business to this establishment. Regret. He was even negative to the cashier. The cashier even disliked the man

I went in to buy buy baby with my toddler today to get a cute backpack. I thought I would check out bb&b next door and see if I could come across a good deal.
Finding a good deal was an understatement! When I walked in, there was a display and some fun lights. I was asked if I was there for the bridal registry event. I wasn’t, but since I’ve been engaged for a long time and we’ve finally set a date, I guess I qualified. Why not?!?
My fiancée came and picked our toddler up so I could register. I was paired with Deanna and off we went. They had food, drinks, and cake. I walked around the store with Deanna and had a blast! I love my fiancée and all, but this is the second marriage for us both. No matter what I pick out, he’s going to be fine with it. I was happy to have some girl time and be with someone that was patient with my questions. We actually had a lot in common.
The staff was friendly and helpful. I got to speak with many of them and recognized a guy from before that had searched the store for a pair of pillow cases for me.
I have to say tonight was pretty awesome. I had a BLAST registering for things and Deanna was by my side, completely understanding my registry needs.
At the end we all got goodie bags. Those had some really nice things in them, they actually had things I need right now! I’m actually so pumped up from the evening, I can’t sleep. I had that much fun!
Great job, Bed, Bath, and Beyond. Your staff is pretty awesome. I can’t wait to go back!

I was here a couple nights ago shopping for some bathroom accessories. I’ve been in here a few times and never felt the store to be especially novel or review-​worthy, but that change this week when we met Megan. She was very helpful in showing us some different options that would meet our needs. I don’t have much else to say about the store but really appreciated the attention and help.

I rarely write reviews, however this evening I had a horrible experience at this location. I came in to buy holiday clearance items with my boyfriend. We didn’t find much left, however I did find a candle (kitchen spice scented) that I really wanted. Upon checkout, I realized that the candle hadn’t rung up as clearance until after the transaction had been completed.
I mentioned this to the cashier, who confirmed that the sign said it was half off. The manager, however, is where my issue lies. He came over in a rush, despite an almost empty store, and told the cashier, not me, that it was placed in the incorrect section and was not in fact on sale. When I asked for the price it was marked at, despite their error, Dan responded with nothing but rudeness and «no, someone placed it incorrectly». I work in retail, and I was appalled at Dan’s unprofessional, uncaring demeanor.
I was sent to customer service, where Reuben, a friendly enough cashier also tried to help me out. Dan returned, with his still unfeeling demeanor, and quickly left the cashier to try to complete the return on his own, which he couldn’t. It took Dan five minutes to get back to us to finish the transaction, and once again he was incredibly rude.
Dan should be ashamed by his poor customer service attitude and by his lack of support for his employees, who showed much more initiative than he did in a disappointing trip to this store.

Love their coupons! Use them when you have them. Staff was helpful when I went in. One time they even built a cart that I bought.

Something has happened at this Bed Bath & Beyond location. My wife and I stopped by recently looking to pick up some things for our new place, and everything was fine until checkout. While we were shopping, staff were very friendly and helpful. But when it came to checkout, the cashier seemed on the verge of a nap, for starters. That’s fine, it was a Saturday afternoon and my Americano was wearing off and I was feeling tired, so that’s no biggie…
…what was a big deal was when a pillow my wife and I had picked out didn’t ring up on the register. Typically this is remedied rather quickly at BB&B, with no more than a few minutes being used to find said price. Apparently, when it came to this pillow, we had wandered into the «Beyond» part of the store. The cashier called for assistance, and no one could seem to dial his extension. After maybe 5 minutes, a staff member came up and asked the cashier what the deal was. Now, I know we all have those people at work who we can’t stand, but being difficult with that person in front of a customer is NOT the right time to take our your frustration. The staff member who had come to help seemed more interested in showing how irritated he was with our cashier from past exploits of price checking than finding out the price of a small throw pillow. After a few minutes of weird and uncomfortable irritated man glances, the staff member finally left with the pillow and went out in search of said price tag, mustering all the sarcastic attitude he could.
Not soon after, another staff member came up and irritatingly told the cashier he had given the wrong extension number. He said «I said #223» to which this staff member looked confused and befuddled by the numbers being spoken… she left, apparently the power of 223 being too much for her to bear.
…after this confusing yet simple interaction, our cashier went to another register and called his extension, to which the phone at our register rang. He came over, looking very pleased with himself, and said «I think the phone rang when I dialed it, don’t you?» …I’m thinking «that’s super awesome… where’s my damn pillow?» Being the gentleman I am, I didn’t say that and just nodded hoping the cashier would go back to his waking dream and stop being so bizarre.
Finally, the sarcastic first staff member came back and told our cashier that it was a «Department 3»…our cashier looked concerned and then pissed. I expected Will Smith and Tommy Lee Jones to bust in and take down our cashier, who I now realized was decidedly acting alien-​esque. The moment passed, no MIB agents in sight, and our cashier continued to argue with sarcastic staff member about the pillow being a «Department 3». Begrudgingly, our cashier took out a clipboard and wrote down all the information that the pillow confessed, being guilty of a Department 3… finally, after all this, we were able to pay and leave…
Mind you, all of this took about 15 – 20 minutes… over a $ 12.50 throw pillow… maybe we should have said forget it, but during this entire ordeal, I expected for it to be over in no time, due to our extensive history of shopping at BB&B.
This may be one instance and it’s only concerning a total of three employees of this BB&B, but my only point in giving the whole story, along with a 1-​star rating, is to show that customer service at this particular location has gotten downright bad. Customer service is ALWAYS the most important thing in a store like BB&B…if this price check pillow issue had been handled with a simple apology for taking so long or without the personal issues between employees being shown, I would most likely not be posting this updated review.
What it boils down to is we spent a good bit of money at Bed Bath & Beyond on this particular trip… when we went to check out, it felt like we were putting our cashier out and bothering him for coming to his register. That’s NOT the feeling to want to leave with customers as they leave.

I wanted to buy a frame, I had to wait for almost an hour over their stupid computer system to bring up what other colors are available for the frame! the rep told me it’s because their computer system is from 80s! unbelievable!

I moved into a new place with an extra bathroom, and found myself needing a new bathroom rug at the very least.
My husband wanted to eye the vacuum section, as we were in the market to replace the old one. We looked up models on our phones and stared at displays, poking them, debating their power versus our willingness to drag them up and down stairs. An associate came by, and without any pressuring or heavy-​handed sales technique, simply offered his two cents on a model’s ability to pick up animal hair. His personal vote along with the price and online reviews convinced us, and he was kind enough to go get a cart.
On the other side of the store, we decided that new towels would be a nice treat. As we wandered aimlessly into the towel section, an associate offered help. We shrugged, confessing that we were looking for towels, and she pointed us in the direction of their wall of towels priced at $ 9.99. We debated colors a moment and picked out a set. They felt great. She commented that they’re the best for the price. She said you could spend $ 30 on a towel, but only you’ll know they’re that fancy and they won’t feel much different.
In the retail world, so often it’s about «Sell them the highest priced object, even if it’s crap.» This Bed Bath and Beyond seems to believe, «Sell them the product that’s right for what they’re looking for, and they’ll appreciate it more and give you return business.»
And that second tactic is what always works best on me. I’ll see you again soon, BB&B, when I’m ready to buy a new set of plates.

Probably the best BB&B in the dallas metroplex. Great staff and consistently has everything in stock

There are times when I get suckered into those «DIY» products and «As seen on TV» products. I’m thinking, no way can this stuff really work. or can it? I don’t want to purchase the product over the internet and I don’t want to call in because I know they’ll try to sell me on other stuff. BB&B is the perfect place to find all the products you see advertised on TV and what’s even better is that you can try it out and if you don’t like it — return it! Not saying you should do that with all products — and I’m not saying to use it as much as you can and then get your money back.. that’s not fair to the store… no no no… I’m talking about sincerely hoping that the product will work and well, if it doesn’t, then return it because it really didn’t work. And sometimes I’ve had products that have worked real well — very very few instances (maybe 2 or 3) where I tried it and it didn’t work.
Anywho, what else I love about this store is that it’s always so clean and for some reason the high ceilings make the place look even more awesome. it’s so white and so «pure» looking.. .I don’t know how to explain it, but I like it :) Not to mention that it’s nice and cool inside and there’s a BUNCH of stuff to look at so window shopping here is fun. I usually purchase most of my bath stuff here because they are at an affordable price and they have a lot to offer.

This is the new location of the Addison store, which just picked up and moved just down the Tollway. It’s now next to Lakeshore Learning Center and the new Buy Buy Baby (like we need more kid-​related stores… but I digress).
It’s cleaner, shinier and has that new store smell. Everything is laid out and well-​stocked — I had no problem finding everything I needed. Although it’s not a two story location I’m actually glad there’s a limited amount of floor space to sort through.
The staff was friendly and helpful; sometimes even too helpful. Really lady in the bridal registry department, I don’t need you to guide me towards what to buy *my* friend I’ve known since our freshman year of college.
All in all, it’s a great place to spend an hour or two and buy bunch of crap you’ll probably never need.