Bates Discount Cycle Parts No. 2

I ride a Harley and needed a battery. I wanted a Harley battery because they last longer and are made for Harley’s. I’ve tried others and always go back to a Harley battery. I called Bates last Saturday and the guy who answered said «sure we have Harley batteries». It’s a 40 minute drive and worse on Saturdays. When I arrived an older gentleman waited on me and handed me a battery with a brand name I couldn’t pronounce and have never heard of. When I commented it wasn’t a Harley battery, he said well it’s better… and cheaper…$ 10 cheaper and we sell alot of em. I paid for it and walked out to my car and decided to return it. Walked back in at 5 pm, quiting time, and was greeted by the 3 employees. The short guy with glasses and curly hair waited on me… rudely and reluctantly. He was unbelievably rude and was very abrupt. I said I wanted to return the battery because I wanted a Harley battery. I asked if the battery they gave me was made in China and he glared at me and said it was an American battery. The message I got was customers don’t matter much, they don’t like women and don’t even consider returning
something. I will never shop at Bates again for anything. How can they stay in business if they treat customers like this?

A shop very easy to miss. Even with directions, took us two tries to find it. We came from fort worth and heard the prices were decent.
A low-​key shop with helpful sales people. Our seller was a curly haired round-​faced guy who was friendly and knowledgeable. I appreciate all his help. My husband asked about the joe rocket jacket and how it was missing padding, however, we started to look at helmets together.
Our seller stuck by us and helped me fit for and pick up the right helmet. We asked plenty of questions and he knew the products and brands inside and out. Before packing up the helmet we decided on, he QAed the helmet closely, since it was out on the floor. And made sure it was perfect before selling.
Riding with the helmet, the size small was a good fit. Thanks! When we’re in the area, we’ll be coming back.

It’s hard to remember this place exists as it doesn’t advertise and is in a run down shop between valley view/​valwood. the shop is stocked with everything you need (unless you’re into name brand harley stuff) — they also install tires (off the wheel please) and do just about anything you need for any kind of riding. staff are obvious riders with no need to try to up sell you on anything.

These folks are the bomb! Great staff, no frills shop (the way it USED to be…) and a helpful and knowledgeable staff. A refreshing twist these days, in view of the fru fru Harley culture that’s so predominant!
Great prices, even on special order stuff!

I went to Bates for the first time to find a clutch cake for an 01 Katana. What’s the odds right? They had it and was super nice throughout the purchase. I will definitely purchase from here again.

Very friendly helpful staff, huge selection of riding gear. I am a late starter into riding and wanted to get gear for me and my son. The employee made very reasonable and practical recommendations. Just comparing to the power sports store prices they are very good. We will be back.

This place is awesome! The biggest thing you noticed is this isn’t some corporate shop that is here to bend you over the table. The 2^nd biggest thing is you will notice that there is a maze to get to what you need, but that just means they have a huge selection. Sure the building might be run down, but let’s be honest… if you are dealing with dirt bikes or even street bikes that’s not going to bother you too much.
The staff is pretty great here and have always been eager to help. After sourcing some parts i got the feeling they really knew what they were talking about. If you are looking for jets for a carb, stop by this place. Fair prices and you won’t have to wait for shipping.
Overall a pretty cool shop. The main focus is on dirt bikes, but they have a fair selection of street bike items.

They are ALWAYS helpful, helping me find stuff for my old (1966) bike when the dealership just tells me no. Prices are good here too… Tires, air filters, plugs, all are competitively priced. When I shopped my helmet they were within $ 5 of the lowest price I found online, but here I can try it on (getting the right fit) and have instant gratification.

Can’t add much that hasn’t already been said re: customer service, price and selection. Some highlights:
–they put tires and tubes on in the shop
–they have tires for mopeds and scooters
–lots of 2-​stroke supplies like oil and mixing containers
–bars, bar pads, number plates and competition parts for dirt bikes
–gloves, racing suits and competition gear
–street helmets, huge selection, with carpeted display area and self-​service try-​on. Good prices too, often better than online prices.
The guys behind the counter are the best motorbike retail staff I’ve met so far. Very laid-​back and helpful.

I’ve been dealing with these guys for about 8 years now. They ALWAYS seem to have what I need. The staff is friendly, knowledgable, and passionate about their sport. Only complaint I have is their crap parking lot.

As a young female new to the cycle world, I was a bit intimidated when I first stepped inside Bates. My fears could not have been less grounded. The guys here are genuinely helpful, and assisted me in getting the best deal for a helmet. (They custom ordered my size and got it to me fast and cheaper than I could find anywhere online.) When the same helmet needed a repair a month later, one of the regular guys fixed it over the counter for free. Couldn’t recommend this place more to newbies and veterans alike.

I have been a Bates customer for 15 years. A great resource for bargains on protective gear and appareal, tires and accessories. I always bring my wheels for tire mounting. Friendly and knowleagable service. The same crew there for years.

Love the guys at Bates! Not only is this a real parts store, but being a girl I don’t get the guys that are talking down to me like I have experienced at other parts counters at dealerships. Their prices are often cheaper then online prices and the staff is very knowledgeable. They also have a great location with easy access on and off I35.

Knowledgeable and helpful team of people, good selection and great prices. What more could you ask for?