Accent BMW & Mercedes Service

I will never take my BMW back to this place ever! I found these guys on Unilocal so decided to try them out because we all know once your warranty is out that dealerships aren’t cheap to take your car to nowadays. Well…
I went here to get my transmission fluid changed, see why my cigarette lighter wasn’t working and a rattling noise beneath the car. They called me the next day and told me that the cigarette lighter was a blown fuse and the rattling noise was just a loose screw on the exhaust clamp but don’t worry about that we took care of it already, you just need to change the transmission fluid and reseal a leaked gasket which will cost u about $ 750. I said ok go head and I put a deposit down over the phone. So I came in the next day to pick up my car and they handed me the bill for $ 900 something. I thought they said $ 750? Well here is the reason for me writing this review.
I looked at the invoice and they had charged me $ 50 to change a blown fuse on the cigarette light. Are u effing kidding me, I am not handicap! I can change my own fuse, all you had to say was you have a blown fuse would you like us to change it for you $ 50 or you can just do it yourself and use that money towards your $ 750 transmission problem. Not done yet, so I keep looking down the invoice and there it was another charge for $ 50 to tighten a loose screw. Really guys?.. You think your hard work of turning your hand righty tighty a few times was worth charging $ 50 for? On top of these 2 unnecessary charges that they did not clearly specify to me that I was being charged for than they told me I had to pay another $ 128 to reset my transmission because they do not have the proper equipment to that so they would have to take it to another shop that does. So I told them give me my car, I don’t trust anything else that comes out of your mouth anymore so I decided to call around and do a little research. I called to 2 shops, both had said the same thing: anytime you change your transmission fluid on a BMW 6 Series you have to reset or retrain your transmission and that should had already been include in the service. Actually the last shop I called to ask them about it they told me it only takes 5 mins to reset and told me to bring it on by and they would reset it for free of charge. I took my car to them and told them the story. Found out I over payed for my transmission problem and could have got it done for $ 500 through them. They laughed about The fuse change and bolt tightening and was surprised that a shop would even charge for something so minor especially for someone already spending $ 750 there.
Don’t be fooled by the polite and nice man over the phone. Accent BMW you guys are very misleading and not a trustworthy shop which is something every car owner is afraid of.
FYI the shop that reseted my transmission for free of charge was «Ultimate Bimmer». I am not their Friend or family just Unilocaled them like how I found these scum bags. Anyways Been taking my car to them ever since And they keep fixing minor things for me at no charge what’s so ever. Now that’s badass customer service!

I have a 2006 Mercedes c230, my car overheated and the check engine light came on so I made an appointment to have the car looked at, I had had some previous work done here and was moderately satisfied with the work but not overwhelmed.
I dropped my car off at 9 AM and was told that they would call me after the car was evaluated, I stressed that I needed the car back by the end of business it it wasn’t a major problem (that is why I made an appointment first thing in the morning so they would have all day to evaluate and repair anything they may find). By 1 PM I had not heard from them so I called and they stated they would look at the car right after lunch, by 3 PM no call so I called again, they stated they were looking at the car at that time and that I would be able to pick it up at 5 – 5:30 PM, no explanation given for the car problems at this time.
I arrived to pick up my car at 5:15, they charged me $ 95 for diagnostics and resetting the check engine light. When I asked what caused the check engine light they said the code could represent a number of underlying problems but they didn’t differentiate between any of these causes. So essentially they kept my car all day, reset the check engine light, never looked for the cause and charged me $ 95 for «diagnostics» and then said they would need the car for a longer period of time if I actually wanted them to diagnose the true problem. What did I pay for???
The kicker is shortly thereafter my A/​C condenser blew because the axillary fan had been out. When this problem occurred I obviously took my car to another repair shop, once they diagnosed my car they asked me if I had had any problems with overheating or check engine lights because there is usually a warning before the condenser would experience this problem. So since Accent failed to truly evaluate my car and find an axillary fan that wasn’t working (several hundred dollars) I had to replace my A/​C condenser costing me $ 2600.
I would not only not recommend them but avoid them at all costs!!!

Soooo… when we decided to move to Dallas from Toronto, we used our Durango to tow our 650 on a flat bed trailer. We drove the entire way without incident, but when we finally arrived at our new home and pulled into the parking garage in Las Colinas, we heard a loud crash from behind! Somehow the trailer hit the speed bump at an odd angle and the metal clamps on the tie downs securing the car smashed into the sunroof, leaving it in thousands of pieces!
We took the car to the BMW dealership — they quoted almost $ 3600 to fix the sunroof. After discussing this with a friend in the auto business, he recommended Accent for BMW service. They replaced the sunroof and fixed the damage for about $ 1600. When the factory warranty on our car ran out, we took it to Accent for all service. They are knowledgeable about the computerized monitoring system, they can reset all the indicator lights; they are familiar with recurrent problems on various models/​years, and their labour charges are more reasonable than the dealership. They are also factory warranty approved for major service. They will drop you off and pick you up while your car is being serviced if you are within a certain distance from their garage.
We found out that their head mechanic is an ex Mercedes employee with 20+ years of experience with Mercedes. They have BMW technicians with 16+ years experience on staff, and they also maintain a network with currently trained Mercedes/​BMW mechanics.
We recently bought a new car, so we have a new warranty and will not be back to Accent for a while, but will definitely go back in the future if the need should arise!

Maintenance on a BMW is not cheap or easy.
Keeping this in mind, Accent is consistent, has competitive pricing and is timely.
I’ve had several repairs done on my vehicle with them. I take my car there in the morning, they drop me off to work, and the car is ready by the time I’m leaving work. Also, they charge less than the dealerships.
I will continue to go here.