A Class Limo

This was a problem groupon that was only given lip service by by both A Class Limo and Groupon. I sent SEVERAL emails both to the vendor and to Groupon. I felt completely swept under the rug about not getting to book THE HOLIDAY LIGHTS TOUR groupon promised. I tried to book the tour the minute the groupon was offered!!! No answer, voicemail full, no response to call after call and email after email. Never was able to book but looking at the reviews I guess I got lucky.

Worst company ever. Extremely unprofessional and rude. They did not come pick us up and didn’t respond to my many attempts to call or text. I finally got the number to the limo driver and he said, «im just the driver, call the other guy.» Our christmas eve plans are ruined.

Let me join the group of Groupon users or should I say non user of A Class Limo. Had the misfortune of trying to arrange appointment for the first two days after purchasing. Both numbers provided reflected message box full. After much chagrin, able to arrange date of Saturday December 17^th. Still have text message of confirmation, etc. To make long story short, had 10 people at home, purchased items for tour, etc. and at 6:30 PM no limo! Around 7 make contact and informed limo lost! Time passes and receive call from a driver who informs us that if we still need limo, he could be at home in 30 – 40 minutes. Two grandsons crying because no limo so we did smart thing and cancelled. Glad I did after reading these reviews cause who knows what may have shown up at our home. Called Groupon this morning and cheerfully cost refunded!

A Class Limo were A Class Jerks!
This is my first Groupon nightmare! I’ve purchased over 20 with no problems ever.
I was rather patient when I had to follow-​up on the status of my contract. Bryan told me that they were slammed with Groupon calls.
I made reservations on Sunday, ¹²⁄₀₄. I was told that it would be 3 – 5 days before I get a confirmation via email. I then had to follow up for my confirmation on ¹²⁄₁₃ (for my ¹²⁄₁₆ event).
Limo arrived on time. However, the driver (that was subbed out) told me that A Class Limo placed a transportation fee of $ 130! Bryan was insistant to the driver and my husband that I agreed to the terms. Though, I had the confirmation email that never made mention of it.
After the ride, my husband talked to Byran who was just an @$$. He was incredibly rude and unprofessional.
BUYER BEWARE!!!

This is a copy of our complaint we filed with Groupon after the disaster with the limo:
Should have known this deal was too good to be true. When the «limo» arrived to pick us up, it was not a limo, but an old party bus. When I inquired where the limo was, I was told we had been «upgraded» to a more expensive model because the heater was not working properly in the Lincoln. We decided to go ahead and try our luck. What we encountered was more of an airport shuttle bus with fancy seats; however, true to shuttle bus form, there was no heat, a stench that smelled of cat urine and ice basins with dirty water in the bottom. There were no cups and no ice as advertised. It was loud, it was bumpy (therefore we could not drink our wine) and was not very comfortable. We asked the driver to take us home after ¹⁄₁₂ hours because we were so miserable.
I understand that we made a choice to go ahead and board the bus. However, I think Groupon should know this was far below standard. When I called to make reservations on the day I purchased the Groupon (which was day 1), I was told there were no reservations until after Christmas, except for December 11^th. I had to call 4 times to even get through as their mail box was full. I have used many Groupons and never encountered any problems. And one more parting shot. Of course I understand that we should tip on the full amount and we paid the 20% gratuity as per the agreement before we left the house. However, the company charged us tax on the full amount, not the discounted amount and also tax on the gratuity. I am not even sure it this is legal. If you care to review the company I am referring to, the name of it is A Class Limo.
Beware of the old «bait & switch» routine with this outfit.