A-1 Locksmith

I came here the other day to get my key cut and programmed. The man that helped us was very cool and the whole process was very smooth and speedy. Also it’s the cheapest I’ve found in Dallas. My new key works great. I recommend this place to anyone.

First of all, why is it so hard to find a locksmith with a brick and mortar location. Everyone I called was a mobile shop that wanted a minimum of $ 50 just to come out. All I needed was a car key copied. It is one of those fancy laser keys so I couldn’t just go to Home Depot with it. I was quoted $ 5 over the phone, but it turned out to be $ 40 for my kind of key. The guy apologized about the confusion and was very friendly.
The whole thing took about 5 minutes and he even helped me move my immobilizer chip from the old key to the new key. I used my own blank, so they didn’t guarantee that it would work, but it ended up working perfectly. He even went out to me car with me to try it. The whole thing cost less than the cost of just having someone come out.

These people take advantage of our kids too!!! My son had locked his keys in the car. I called and got the quote «$ 19 service call and starting at $ 25 labor» I asked them to about how much over $ 25 and get told they will tell my son. I tell my son not to let the bill go over $ 65. So my son calls and tells me the locksmith had already come and gone, but the bill was $ 109! I asked if the man had said the man did not mention one prior to unlocking his car. Of course they have my credit card information and no courtesy of calling and telling me the price beforehand either that was grossly different than the quote.

Stay away!!! I was quoted a reasonable price on the phone and was locked out of my house. I waited for hours just to have a creepy guy come in the middle of the night to tell me it would cost me $ 500 and he refused to even look at the door. I’m a sucker at times, but I knew this was just wrong. I told the guy no them he asked me how much cash I had. Said he would help me out if I paid him some cash to do it. I of course sent him away to call a different company. I was creeped out having this person trying to scam me in the middle of the night. I called the office to let them know. I thought they would appreciate knowing that they had a staff member doing this. They were unbelievably rude to me and defended the staff member. I was hung up on. Infuriated that not only was my tip for them not appreciated, but I was treated like crap yet again. I call the next day to speak to a manager and it was more of the same! They told me they basically get all kinds of calls from messed up people and drunks. She defended the original person I called before even hearing my story. She shouldn’t even listen to my story at all. Accused me of being another drunk. I was getting off work! Never even near any alcohol and don’t drink but maybe once every 3 months,. Maybe! I was never heard and to top it off I was repeatedly insulted and I found I was having to defending myself to these complete jerks instead just to try to get someone to believe me. These people are unbelievable. I have never experienced anything like this in my life. The worst service of my life. They simply just do not care about customer service even in the slightest. I really thought they would appreciate me letting them know they have a staff member ripping people off, but they couldn’t care less. I still can’t believe it.

Ripoff! I called this company asking for a quote and was given a $ 15 service fee and then it depends on the work needed… starting at $ 35. The tech who came to my door argued with me about how the door couldn’t possibly be locked from the otherside (I had my key). Dumbass didn’t even try to open the door before arguing!!! He then gave me a quote of $ 190 without trying anything. It was 2am and had to get in. It took him 3 minutes to pop the door with 2 air bags and a flat head screwdriver! No tell me how that is not a $ 35-​$ 50 minimal charge?! Not at $ 190! Then I asked for the techs name and he wouldn’t give it to me unless I gave him my credit card number, after the payment had already been placed! Sketchy and did not make sense. Manager calls me and completely defends it.
NEVER USE THIS LOCATION!!!

I am a repeat customer and have always been satisfied with my service. It is prompt, professional, and always courteous. I have used other companies which have been more expensive and not as professional.

What a great experience, even under the circumstances.
The key to my home safe had mysteriously disappeared. I recall exactly where I put it, but it wasn’t to be found anywhere. After literally going through every cabinet, and drawer, sadly realized I had to call a locksmith. All the important stuff is in that steel box which brought fear racing through my veins. Yikes, gotta get it open NOW.
Contacted A-​1 around 0930 and reached a very friendly and knowledgeable staffer, who asked all the right questions; safe brand/​model number, etc. She quickly advised that this would be a fairly easy fix. Scheduled an appointment between 1030 and 1100 and quoted a price of $ 95 – 125, depending on the complexity of the problem.
Around 1100, received a call that the tech was delayed by another job and would be here around 1230. No problem, at least they called.
John arrived @ 1215 and drum roll… safe opened and new key made in under 20 minutes. $ 110, well within the range of the original quote.
The tech was friendly, professional and obviously knew his craft well.
While I would have preferred to spend those $$ on something cold and tasty, it’s one of those unavoidable situations created when one doesn’t do a good job of keeping up with the important things around the house. My bad :(
Note — if I eventually find that little gold key one day, I’m really going to be one unhappy camper !!! Shame on me :)

Ok, so you have to realize when you call a locksmith, its not cheap… thats just f*cking life. People are very stupid, they think its gonna cost them 20 bucks to get into their car… amateur hour over here
The lady on the phone said 15 minutes– it took 30
Dude shows up. opens my car in 30 seconds FLAT, not kidding, super fast
Also he made me a free spare key to hide under my car, pretty cool i thought
150 bucks, standard fee for unlocking an older car (not lazer key like a new mercedes or something)
The dude was super cool and it was expensive, but i also locked my keys in my car and dont know how to pick a lock. Would recommend for sure

DO NOT do business with these condescending, disrespectful, jerks. My client is a 65 year old recent widow in a very bad area of town. We’ve had two experiences with this company going from bad to down right offensive. The first time, There was a predator /​squatter in her home and she could not get him out. we called to get the locks changed on the «15 minute promise» 4 hours and 5 calls later someone finally showed up. it was extremely expensive, but we were glad to have her safe.
This evening, we found an item we needed a locksmith to open, at the scheduled appointment time, my client mistakenly stepped out of the apartment and missed the locksmith’s call. My client called the locksmith back and there was no Voice mail set up on the phone. she then called Dispatch who advised her that the tech was now about 5 miles away and would head back. 20 minutes later, she called again, and the same story. about 30 minutes after that, I called and asked when we could expect the locksmith, The female dispatcher identified herself as the only lady /​dispatcher, and declared she had never spoken with my client in the last hour. she then stated she would call the technician at home, and reported the the locksmith had SPOKEN with my client and couldn’t get in because there was a gate and he didn’t have the code. My client DIDN’T HAVE HER PHONE. The locksmith lied, I advised the dispatcher of that and she got very rude, and raised her voice. she then said that my client lied about speaking to her twice. My grieving, 65 year old client who has nothing but 3 dogs in this life. I told her that I was going to review this experience, and true to my word, I am. she yelled at me about threatening her and hung up on me. CAVEAT EMPTOR — in addition to astronomical prices, they consistently no show and treat their repeat customers terribly.

My Honda Pilot key case was cracked so I ordered a new key online and was told that I could take it to any locksmith to have it cut. Turns out that you need a special machine that most locksmiths don’t have. To their credit, A-​1 does have this machine.
So, I have a key with a fully programmed transponder and remote that just needs to be cut. I call A-​1 and they tell me it will be $ 125. Just to cut the key at their store. No travel time. No programming. $ 125.
I called John Eagle Honda to see what they would charge, fully expecting to be gouged. Instead, «Doug» told me to bring the key down and offered to cut it for free!
If you do your homework you can probably find a better choice than A-​1.

Like the others who have reviewed, we were suckered in by the 24 dollar/​15 minute promise. Turns out it is $ 48 to have a guy come out on «weekends» Hmmm. Not mentioned that weekends are an issue.
Situation:
Girlfriend locks herself out, we call, guy shows up. He says it will be $ 400 to unlock it. $ 400 ??? Really? My girlfriend tells him to get lost. then he says if you give me 200 cash, he will get her in… Ummm… no. When I called to complain the dipshit on the phone says that it’s a weekend. and I should expect that price and when I get upset, she hangs up on me. I was going to call in on monday to a manager but by the looks of the other reviews, they don’t seem to care much about their reputation. These people are sleazebags… stay the hell away.
epilogue: called another locksmith.$ 125 total. Contacting The BBB on Monday to report unethical business practices… not that the BBB means anything anymore.

First, we call and are told that this is a great time because the guy is doing nothing at the moment. We waited almost 30 minutes! For a company that stresses 15 minutes or less that was the first let down. Second, we asked for a quote and are told $ 24 plus «labor». Asking for them to clarify they respond that it is dependent on how hard the lock job is, okay I get that. The guy shows up and proceeds to tell us it is going to be $ 294! He proceeds to tell me that this is their «weekend rate». Now I’m pissed. Not only could the operator I spoke with on the phone mentioned that earlier but the only reason it was the weekend was because the freaking driver took 30 minutes to respond. I’m utterly disgusted with this company and would never recommend them for any lock jobs. Choose anyone but them.

‘NO THANKS!’ I called these guys and they said they would be at my house in fifteen or twenty minutes. Now, one can only suppose from this statement that someone was on the way. Because it takes fifteen or twenty minutes to get anywhere in Arlington only if you leave immediately. An HOUR LATER I call to find out what the heck is going on. They tell me, now, I am «next in line». Well, that doesn’t sound like fifteen or twenty minutes to me. «No thanks», I said. By the way, they did have a contact number for me and could have called anytime to tell me there was a delay. So then, I assume, either they have extremely poor management skills… Or they lied. And who need that?

Caveat Emptor !!! Buyer Beware! This company advertises one price on their website and even confirms the pricing over the phone then pads the bill when they provide service. Sticker shock!