24 Hours Moving Inc

Consumer beware!!! Long story short… 24 hours moving, Inc charged us almost 3 times what they quoted us, they broke numerous items, damaged over 20 pieces of furniture, and damaged our walls in our brand new home when hired for a cross country move. We have moved with 3 other companies in the past and have never had issues such as this. It has been a nightmare from the moment they arrived at our home to begin packing. Please please please do not become a victim of theirs. We have been taken advantage of terribly. The nightmare continues as we try to fight for repair/​replacement of our possessions.

I am glad that I looked at Unilocal before hiring them. This is less a review about their moving services (since I will not hire them) and more about their process to get me to hire them. I went to a website and typed in information to get quotes. That was a huge mistake because, after that, companies were calling my phone 5 – 6 times every day to try to get me to hire them to move us.
One of those companies was 24 Hours Moving Inc. They also sent me emails asking me to «update my inventory» to get an estimate. I finally learned that our move was put off for now (job transfer, up in the air), and emailed what I thought was the top 6 companies to consider.
That email said that I would contact the companies when I found out the exact date to get quotes. 24 Hours Moving Inc. sent me an email that afternoon saying they have not heard back from me and then called 5 more times in about a 7 hour time frame. They sent me an email a few days later saying they have not heard back from me, so I sent them another email and told them not to contact me again until I got back to them with an exact date.
They sent me another email today saying they have not heard back from me and need me to update my inventory to get a quote. I emailed them back and told them I would not be using them because of the harassment.
Then, I came to Unilocal to leave this review and saw all the one-​star reviews and I am glad they were so annoying to save me the headaches of hiring them.

Only if I could give them negative stars. Their experience did move me! the worst moving company I have come across and I have moved a few times. I blame myself for not checking reviews before booking them since it was a move on short notice. Upfront they come across as professional till you book them then it’s all downhill. I Ended up paying 350 $ extra because my apartment was not accessible by their 18 wheeler ‚(it was either that or I rent a uhal and have them load it somewhere else for which they were saying 150 to help me load) they did not have this problem when they were picking up my stuff. It also took them forever to deliver (40 days).
Also when you call them to find out about the status, they refer you to
and fill a form and all you get back is if your stuff is on its way or not. It never tell you when will it be on its way if it is not loaded. Customer service is extremely rude also and if you try to complain, they just email you the claims form rather than helping you out. Basically that means they don’t care. They also did not deliver 2 side tables but I did not even bother to bring it up because I was too harrowed mentally to even care. I just wanted to get done with it. Also some furniture was scratched. I would not recommend this company to anyone and I am glad this ordeal is over for me.

If there was a way to give zero stars I would. I was apprehensive to start about using a mover to get my household items across the country. I now see my fears were warranted.
They start off AWESOME. Calling with the «we’ll make your move stress-​free». If you decide to not take my advice and go with this company, be sure to overestimate your needs. Like drastically. Because the day they picked up my items (which really didn’t equal more than about 20 boxes and two beds and a desk), they added on $ 95 to my quote. Of course I had to pay, they were already there to get my stuff and I was headed out of state the next day to start a new job.
They told me SEVERAL times that if my front door at my new place was on the first floor, it didn’t matter how many floors my home had. They’d gladly bring everything up the other floors and put the beds back together and put the boxes where they go. THAT WAS A LIE.
The first thing: my son’s bedroom is on the first floor. His bed ended up in the garage with the rest of the items they literally DROPPED OFF.
And yes, they threw everything into the garage.
Also, it’s apparently incumbent on the shipper (that’s you) to become skilled on the laws of transportation. They wanted to charge $ 300 if they couldn’t get the truck onto my street. They had no problem getting the truck into my apartment complex to pick it up, and never mentioned this «shuttle fee» until the day before I’m to receive my shipment. Their answer: it’s in the contract.
When I told them that my shipment wasn’t even worth what they had already charged in money and headaches, they must not have believed me. Because SOMEONE DECIDED TO OPEN AND GO THROUGH MY BOXES. I guess when they saw I wasn’t lying they decided to give me my stuff without asking for more money.
My desk was broken and easily 80% of my boxes damaged. Check the pictures I can’t make this up.
Oh I was also told that I would not be BROKERED out to another company, but that was also a lie.
Trying to file a claim? GOOD LUCK WITH THAT. They send you to a website that doesn’t work. Call customer service and get a continuous loop telling you to go to the website. I just put my claim in with the Department of Transportation.
You’ve been warned. I’m adding my pics to the list.

Do NOT, do NOT, DO NOT use this company! Worst consumer experience of my life. Total scam, beginning to end. I swore up and down that I wasn’t going to leave a bad review or file any claims against them until I got my belongings — which still have not been delivered despite being a full 21 days out from pick-​up and weeks beyond what was promised. Got a call today that MAYBE they would be here by Tuesday or Wednesday of next week. Please, at this point I have more than come to terms with the idea that my belongings might as well have all been burned in a fire b/​c I don’t expect them to ever show up at all.
Initially, everything seemed great. I had another company cancel on me last minute, so it’s a weekend five days before my scheduled move and I’m in a panic. David calls me from 24 Hours Moving with the most ridiculous low ball price. So I get back to him and tell him so, provide a 100% accurate inventory list of my belongings, and estimate goes up by about 3 times what he had originally sent me. Okay, now we’re seeming more reasonable. Tells me how they will take great care of me, despite being a cross-​country move they are out this way «all the time» and it will be very fast for me to get my stuff. I explain that I have a drop-​dead date by which I need my things delivered and am resoundingly assured that will be no problem. I ask if they are a M-​F operation and if the 3 – 14 business days stated in their paperwork really means true business days and am informed that no, they actually work 7 days a week which is rare and seems like good news for me! So in my bind on a Sunday I’m trying to figure out if I should wait for more companies to get back to me only to find out that they can’t make my move happen in time or just go with what seems promising in front of me. I was foolish enough to select this company. Do NOT do the same.
Movers show up and explain how this is going to go down. Driver/​supervisor guy is nice. Has a 4-​man crew in tow (so 5 guys total!) and I’m thinking this is going to be a breeze. Everything I could have possibly packed in a box was ready to go in my apartment and I’m thinking they will be out of there in an hour. (Just 6 months prior, I had completed a local move with a 2-​man crew and they were finished in 2 hours flat and I was not nearly as well packed or prepared for them!) It ends up taking these fools over 5 hours. Granted, they completely disassembled furniture and wrapped it in blankets, but still… all these guys taking 2.5X as long as 2? Should have known something was up. In the meantime, friendly driver dude gets me started on all their paperwork, seemingly benign enough. Name and address on all this and sign sign sign all these carbon copy documents. DO NOT make this mistake.
Turns out, one of the documents he had me sign says I’m allowing them to rescind their binding estimate of prior. Says I’m agreeable to all these new charges. And there were a TON! New cost was upwards of 50% more than what David’s final binding estimate for me was. Wow, thanks for «taking care of me» guys. Furthermore, this particular document, friendly driver guy has me write the time on next to me signature. Why is this a problem?
Because as I have since found out, by LAW a moving company is not allowed to charge you more than 110% of your binding estimate. If you really have way more stuff than they were expecting when they show up, the solution is that you have to rescind the estimate or they only move the amount of stuff they promised. Well, as I mentioned previously, the inventory I provided for my estimate was EXACT. So EXACT that it is actually LESS than what they ended up listing on their own inventory of items moved. But the federal LAW also says that they must provide you with said new estimate and charges PRIOR to moving your stuff in order for it to be valid.
Well, in my case they absolutely DID NOT, but like a dupe I signed all this crap and there is a time on this one of 9:26AM, despite it actually being provided to me a full 5 hours later. DO NOT make this mistake!!!
Want to know where you stuff is? Customer service is a joke. As in a true joke. No one has ever answered that number nor returned a call any time I have left a message, no matter what the day or hour. One woman who is apparently a dispatcher will reply to email only to say that there is no delivery date for your stuff STILL. Weeks later. Someone will call you. Maybe. Ever.
All that said, I definitely feel motivated to stop at nothing to notify as many other consumers as possible that this company is the ABSOLUTE WORST. No one should ever do business with them. I don’t even care anymore if they end up leaving everything I owned on the side of the road b/​c I’d find that preferable at this point to being held hostage to pay the remainder of their ridiculous fee for the worst service in the history of the world.

I’ll try to keep this just factual, though I am steaming mad. To begin with, they were SEVEN (!!!) HOURS later than they said they would come. Then, arrival took THREE (3!!! I am not kidding!!!) weeks. And when they came, they wanted to charge a horrendous extra amount for «distance from the door.» My husband seized their measuring device, measured himself, and they were… is there a polite word for «lying» about the measurement? They took $ 220 cash from us after demanding much, much more. Horrible company. Horrible. We were pulled in by the low quote, wound up paying much more, and… by the way… some priceless family china was broken.

They don’t deserve 1 star. Please don’t ever use this moving company. They are horrible. They are late, two weeks late. They are a rip off, when they loaded my stuff from storage they started calculating all types of extra charges. When they dropped my stuff off two weeks late they charged extra for taking extra steps. It was a horrible experience. I called looking for the dispatcher but the number was busy or I was sent to voicemail.

When you hire a moving company, you are paying for an easier moving experience than if you had to do it yourself.
Well this was not the case
They were late, rude, and racist!
They would’t even put on shoe covers that I supplied for them unless I provided an additional $ 300, because the movers say they did not have enough time to put them on. I just merely did not want any dirt tracked in the new home and they were adamant about not wearing them unless I paid that horrendous amount. So my mother was becoming unhappy and the mover assumed she was saying bad words about him. He said, I know what she’s saying because I know Japanese!!” I told the mover, «We are not Japanese.» He replied, «then what are you…» and I shook my head after because he crossed the line.
I am never ever hiring this company and i would STRONGLY DO NOT recommend anyone hiring them.

This company deserves negative rating. They say that they will deliver in 4 – 5 days in general. But on contract it says 3 – 14 BUSINESS days. But after they reach 14 business days, they say it’s 21 business days according to department of transportation, when you reach 21 business days, they ask you to turn to the back of contract and read it, where it says 30 business days, which means 45 regular days. So plan to stay for 45 days without your stuff and forget about any refunds. Don’t fall for their cheap deals and contract tricks. They should feel ashamed of their service and trying to cheat people. Service is really awful. If you are looking at this review, consider my experience and look for another moving service.

Finding an interstate mover is not an easy task nor did I expect it to be one. What I did not expect was to be inundated with phone calls and emails exhibiting predatory behavior. I submitted a request online through
who then sent my information to several different moving companies. «David» from 24 hours moving was first to call and explain their process. David talked over me, did not allow me to finish my questions before answering them, and spent more time talking about how awful other companies are instead of talking about how great their company is. David sent me 4 various emails within minutes of ending the call. Days later, he called my cell phone from a number that cannot be called back 3 TIMES in 5 hours. I finally answered (at work) and he wanted to know why I wasn’t accepting their bid. I explained that I was talking to several other companies and he demanded to know why I was not. I told him that one company was affiliated with the BBB and he went on about how they do not because it costs a lot and they wanted to save their customers money. Bad vibes from the start. No effing way.

I used 24 Hours Moving to relocate from the Dallas area to Orange County, CA in November of 2014. At first I was skeptical because of multiple negative reviews about this company on Unilocal.But my experience was positive.
I arranged for an in-​home estimate. Michael was very personable and accommodating, and he provided me a competitive price quote. He was also onsite to supervise the initial stage of the packing process to ensure it went smoothly.
The move went smoothly, and I was not up-​charged or taken advantage of upon receiving my property. I was particularly impressed with the delivery crew supervised by Lloyd. He was very courteous. His local crew of three were all hard working and polite young men.
Reviewers should appreciate that posting negative reviews doesn’t account for the number of positive experiences which likely are exponentially higher.

They were incredibly rude during the quoting process — i ended up not going with them. they wanted me to have another company come out to do an in home estimate and then send them the list from the other company. After being INCREDIBLY rude on the phone — I decided immediately to go with another moving company. I don’t move for another week so hopefully I made the right decision. but i would stay away from these guys.

If I could give them 0 stars I would. DO NOT USE THIS COMPANY. They say they are not brokers but they actually are. First of all, they call you A MILLION times to harass you until you decide to go with them. Then they give you a «flat rate» quote.
When they show up at your house the driver is free to tell you whatever they want. He said that supposedly my apartment was more than 50 feet away from where the truck could park but he refused to actually measure it (he just counted the number of steps and claimed that it was 262 steps which equalled an extra $ 300!). When I called the guy who had given me a quote, he said that they only give you quotes for what they think it should be but the driver is free to do whatever he wants, WHAT?!
Needless to say, they were incredibly rude and insulting to my family. They decided to leave just because we refused to pay that ridiculous amount if he did not have solid proof that it was really 262 feet away. Even though they didn’t do the move, they still charge me $ 350. Luckily I was able to contest it with the bank and got my money back but these people are scammers!
TERRIBLE COMPANY!

Do not hire this moving company — if you want to be sane. They are nothing but old bait and switch. All work is done on back of poor immigrants; while the drivers and managers are enjoying themselves counting money. They broke our stuff and also many items we not delivered. Completely incompetent.

I thought the rates they gave me were pretty reasonable. But, guess what NEVER GET THEM!!!. I was told my stuff would be moved by 18^th to CA, but It just reached today 29^th instead. My box spring was damaged, Also, the most disgusting thing I saw was I see Roaches! crawling out of my bed now!!! Seriously from Texas to CA??? I am not sure how these guys even stored my stuff since 11^th Oct… I think they just dumped it somewhere and somewhere it was not safe! I am now scared that my apartment will be full of roaches,

If I could give ZERO or NEGATIVE stars… this place would still rank lower. WORST MOVING EXPERIENCE OF MY LIFE!!! BEWARE: SCAMMERS!
As if moving half way across the country isn’t already stressful enough… this company really knows how to make the Sh*T hit the fan.
If you’re starting your search for a moving company and input any information online– you’ll be contacted immediately by many companies trying to sell you on THEIR company. 24 hour moving was one of them and I wish I didn’t fall for their lowest quote.
I was dealing with Sharon and Sindy (her boss) most of the time. They wanted measurements because they said measuring to the exact cubic foot would be the lowest quote without any wasted space. I sent them descriptions of my furniture with exact dimension AND pictures. I also sent them pics of my boxes and dimensions– AND the boxes had the dimension cleared written on them from the manufacture which was clearly visible on the photo. Best quote by maybe 75 bucks over competitors. ok sold.
DAY OF MOVE: Some young guy comes with movers and actually measured the hallway and said the movers will only carry it 50ft and wanted to charge me for the addition footage. Then said my boxes are too big and will need to charge more for them. I was like WAIT a MINUTE… I sent her the pictures with dimension and somehow the moron still wrote medium boxes instead of large boxes. How did she even get the exact cubic feet if she didn’t look at my numbers? So had a very long conversation with Sindy and she was able to comp some of it and I had to TIP the mover generously so he wouldn’t report the rest… SCAM!
DAY OF DELIVERY: I had to arrange another company to pick up from 24 hour movers bc my street was too narrow for the 18 wheeler to navigate. OK FINE. DONE. The 24 hour movers guy (they contract the move out for cross country moves) calls me the night before and tells me meet him at 3−4pm at the location and he’ll let me know specifically the next day. I told him I get off at 2pm so it works. I then get a call at NOON and the mover told me to meet him at 1pm. I told him already I have work till 2pm and he knew it. HE said he didn’t care and if I didn’t meet me at 1pm then he’ll charge me for every hour he’s waiting. If I don’t pay it. I wont get my stuff.
NOW I’M HOSTAGE!
I of couse, called Sindy .no answer, left messages… no answer. So I get there at 1pm… his truck is there. but he went to get lunch and didn’t arrive until 2pm anyways. JERK. On top of that him and his men were jerks calling me cutie. honey…while joking in their language. VERY UNPROFESSIONAL. I also never got a call back from Sindy ever or to apologize. Overall I still paid more then what was quoted and they are just scammers. BEWARE!

Extremely traumatizing experience. I will try to be as helpful as possible to guild future movers to help their experience not be like ours. The checklist needs to make the measurements clearer than cubic square foot measurements. The adventure began with the drivers who were suppose to arrive between 4−6pm. They showed up after 7 which cut into our daughters time to clean apartment before leaving. It also made it hard to get rid of stuff when the drivers added $ 300+ to the bill due to the Cubic square footage. We did not have time to arrange for stuff to be taken to our friends house to sell for us, so instead we paid over $ 300 for plywood furniture, rubber step stools, etc … Nothing was worth $ 300 in total. The mover supervisor was rude and extremely inappropriate. Our daughter was traumatized by this supervisor. He kept lifting his shirt and asking where the bathroom was so he could take a piss… I did not pay this company to have my daughter abused. This supervisor berated my daughter in front of his movers. The movers left without saying anything to her and left a mess behind for her to clean up. Now for the actual move. The moving company told us it would take probably 5 days to receive out stuff. They could not give us an exact date or a 48hr timeline or a 24 hr timeline. We had to pay for a uhaul to meet the driver at a mall to unload the truck into and deliver ourselves due to the city requiring 48 hour advance notice for parking. Turns out that the movers took our daughters stuff to a storage unit in Texas and held it there until they had a full load (7 days) before it even made it into the truck. Also be aware that the truck is a semi so street parking could be a problem and due to the size of the truck you will most likely go over 50ft so you will encounter an additional $ 75.00 charge.
This move costs us even more because we now had to drive from Santa Cruz Ca to Santa Barbara to help our daughter move in since the movers now could not deliver to her home due to parking permit. My husband and I had to take 2 days off of work, Hotel for 2 days and the cost of a uhaul and millage to our car.
Truck picked up our daughters stuff on 8÷11÷12
The move was from Dallas to Santa Barbara, Ca (this took our daughter 2 days to drive)
Truck delivered her stuff 8÷23÷12 total 12 days without her stuff. I know that the contract stated up to 14 BUSINESS days. I assumed this would be in the case of extreme weather… Not the case.
We later checked out what it would have cost us to do this ourselves and it would have been cheaper to fly out and rent a uhaul and tow our daughters car back and hire a couple of guys to help move and it would have been cheaper and she would have had her belongings was sooner (like 9 days) I would also recommend ubid.

This is the worst moving company I have ever used. After selecting my delivery date they changed it 6 times and we had to which caused my husband and I to miss a week of work (unpaid) waiting form them to show up. They left Texas five days later than they were suppose to and we had over $ 6400.00 worth of damage done to our furniture. On top of that «EVERY» and I mean «EVERY» box came off the truck damaged. Several items in the boxes were broken. Driver damaged one piece of furniture as he was taking it off the truck and then tried to blame it on the loaders when he was witness (unbeknown to him) damaging the item during delivery. Had a very stressful two week time period of arguing with them on the phone with the changes in delivery. I can understand a day or two but not when they left 5 days after they were suppose to have left then change the delivery date 6 times. Then to find the amount and extent of damage upon delivery. Will never use them again and have recommend that my company not even consider using them as a primary mover for our company. The driver also thought it was funny when we argued with him on the phone and told us if we did not like it — he would wait and deliver our stuff on the 16^th day. he tried telling us that by law he had 16 days to deliver and we could not do anything due to the law. My husband worked for united van lines for 16 years and the law is to protect the consumer from the movers not delivering — it state that the mover «MUST» make delivery within 16 days from the time of pickup. It does not state that the mover has 16 days to make a delivery. The law was put into effect because the moving companies would pick up then take over two weeks to make a delivery. Sometimes months before they made the delivery. The law is written to protect the consumer and the right to get their household goods delivered in a timely fashio

I couldn’t decide between a 3.5 and a 4, so I rounded up. Overall, my moving experience was positive. It was the first time I had used professional movers, but I was skeptical from the beginning. I have heard horror stories about stuff breaking, extra charges, shady people, showing up late, etc. I got the same feeling I get when I’m at the car body shop. The people try to take advantage of you a little bit. The manager/​driver was a littl shady looking, but, oh well.
I have to admit, the staff was right on time. They quoted me between 8 and 10 am and they were knocking on my door at 8:15am. There was a driver/​manager and 3 staff. We did a walk through and then they were off. Overall it took about 2 hours to load and then 3 to unload. There was an elevator at my new place, so that took longer. Upon starting, I learned that you get charged for tape (which was like $ 60). Apparently they use a ton of tape. They wrap up all furniture and tape the crap out of it. Nothing was broken, so I guess it was worth it, but I didn’t know that before they came.
Other additional charges were related to the distance the movers have to walk. Apparently, anything over 50 feet is $ 75. They ended up waiving most of that because I threw a fit. There was no mention of that at any point of my quote, and my apt was at the end of the hallway from the elevator. So watch out before signing.
Overall the staff were quick, professional and hard working. I didn’t get the sense that they were stalling to earn extra money, since it is by the hour. They got in and out as quickly as possible.
I would use them again.