Sears Hometown Store

Terrible. They don’t even answer the phone during business hours. You have to call like 5 times. Thus, I never actually made it into the store as I refuse to deal with a place that has an answering machine during business hours. That is bad enough, but it does not even have the option of leaving a message. Really pathetic.

I have had super reviews of independent owned hardware stores. This has just justified why small businesses put themselves out of buisiness. Policies that drive companies like Sears, Chapter 11, Chapter 13 and finally closing down stores are not the policies that a small struggling hardware store to go back to for support. These big box policies are leaving the local store owners holding the bag of unhappy customers in small communities. Decisions that need to be made at a store level have to be handled by store owners and managers to keep customers coming back to their respective stores. I just had a conversation with a store owner that happily handed out his District Managers phone number because he either didn’t want to deal with a mower that purchased within the last year. The warranty is respected but unreasonable to make a customer wait to send a mower from a local hardware store supposedly from a reputable company like Sears, from a suburb of Atlanta to TN to get fixed??? I have spent the last dollar at any Sears store and will recommend anyone from you local communities to pick a hardware store that can service their products in a reasonable amount of time, I definitely recommend to choose another local hardware store other than the Sears of Dacula!

Nice little independent store. Good for garden items.