Gwinnett Internal Medicine Associates

I see Dr. Kesavan and although she does tend to order tests often, she is very nice. The front office staff is horrible. I have called on several occasions and was made to feel like I was an inconvenience. The phone is constantly busy no matter what time of day I call. I was on hold for several minutes once, only to be disconnected. The nurses and Physicians Assistants are very nice. I once waited for 45 minutes to see a doctor and mine was the only car in the parking lot!

I saw Dr. Kesavan and the first appointment was ok– not good but not bad. However, she is EXTREMELY cautious– meaning sent me for tests and evaluations that weren’t needed. She also referred me to get a mammogram after performing a 2 minute pap and breast check. It was so quick, impersonal, «cold», it was the worst yearly exam I’ve ever had. The mammogram did detect some suspicious abnormalities but after a 2^nd one and an US, turned out to be nothing. Anyway, a month later I got a bill for $ 420 for the initial mammo. My insurance said because I was under 40 (I’m 38) it wasn’t covered unless the doctor writes the referral as she had seen or found something specific or I had a family history. So, I called to see if she would send the correct referral and her office refused. So I said «why would she refer me if she didn’t see anything specific, she must have felt something». But again, the office refused so now I’m stuck with a $ 420 bill for radiology and it’s all because she didn’t put a code on the form and apparently refuses to do so. Obviously, she likes to jack up the bills for insurance, hospitals and patients.

Horrible experience. My appointment was at 420 pm. I had to leave work early to get there on time. I doesn’t see the doctor until 540! I could have stayed at work, not left early and still would have been early for my appointment. Never going back!

Terrible service. Rude and direspectful employees. The Communication between the employees and patients is embarrassing. No one knows what is going on, I am finally going to take some time off and find a good doctor. Still can not believe I have waited this long to find another doctor.