Lowe’s

This location usually has more more parts available for things I’m looking for. They staff seems more knoledgeble on their inventory. it’s best to go on during the week you might have a chance to talk to someone that can help you. Weekends good luck seems a lot of stockers are available they tend to always call someone else for advice. But good store in my opinion

I’ve been going to this Lowe’s often in preparation for a move, and made both major (multiple appliances, on sale at 10% or more off) and relatively minor (cleaning products) purchases over the last month.
There have been a few hiccups, but they have handled them well. I was told my refrigerator would be delivered by a certain day, and then got a call – a week or two in advance – to tell me that it wouldn’t be available for one to two weeks after the date I was told it would be delivered. I said that I would be without a fridge for that time and requested that they provide a loaner until mine arrived. They agreed to do so, at no cost.
A week later, I saw that I’d missed a promotion for 10% off your first Lowe’s card purchase by a couple of weeks and asked if they would apply it to a previous purchase I made with a Lowe’s card I’d signed up for to get the 5% discount. They applied the promotion.
Much of my shopping has recently been during the week, in the early morning hours. The customer service has been quite good – everyone has been able to direct me to what I seek, and has been friendly.
Weekends at home improvement places are just busy – and I don’t know if there’s much that can be done about that other than going really early in the morning or late at night.
In short: no complaints. Their good customer service and willingness to apply the promotion was a smart investment. There are some things that only Home Depot seems to carry, like Odoban and flooring splines. But if I’m able to spend my money at Lowe’s, I will.

I got an email about specials Lowe’s was having this weekend so I go to the store. I get there and there is a lot of this particular brand, but the size bags I need are gone. I don’t realize there are two sizes so I load up my cart, get to the register and the lady tells me I have the wrong size. The smaller bags are on special, not the bigger ones, but she will ring me up for the smaller ones and then I can just swap them out. No problem. I pay. I go to swap them, but I see they’re all gone, and they check the back for me just to be sure. I’m not upset at this point. I get a refund and the lady checks all other surrounding Lowe’s stores. She tells me Katy has over 400 bags. Great. I go this morning all the way to Katy and they tell me they haven’t had any for a while. Now I’m a little annoyed. I call this Lowe’s to see when they will get more soil in and to see if I can do a rain check. I call and no one answers in the garden center. Get transferred to customer service. Ask to be transferred back to gardening. No one answers again. Guess they’re too busy for me? Get transferred back to customer service and ask to speak with a manager. The manager doesn’t answer either. Get transferred back to customer service where she puts me straight on hold. No explanation. Now I’m mad. Finally a little while later a manager answers. I ask about getting a rain check. As he is talking I either get accidentally disconnected or hung up on. This is not the first time this has happened to me at Lowe’s. I’m very disappointed in them. They obviously have no desire to take care of their customers, let alone speak with them. I won’t be going back here. Home Depot offers everything Lowe’s does, and they actually answer their phone when I’ve called in the past.

Solid hardware store with outstanding customer service. Even though we weren’t able to find the bulb I needed, an employee sent probably around 10 or 15 minutes searching the store to help me explore my options for my project.

Poor selection. Second, tons of staff on weekends but go there on a Thursday at 4 pm and there are five employees in the whole store– one lane open, one customer service person whom I had to explain what a recycling bin is and sent me to the small trash can aisle, and two young employees who literally ran in the opposite direction when I opened my mouth to ask for help. 20 min later still could not find one recycling bin OR garbage can– but several empty aisles being prepared for Christmas décor, in September.

How much fun was that!!! Yes building a taco truck ! Lowe’s offers Free did I hear my favorite word: Free building classes for kids, big and small.
I like that the holes are pre-​drilled yet we somehow managed to be able to properly hammer our nails. No worries there was a superhero there just waiting to help poor souls like ourselves.
The big shock is you complete the projects on the floor yes there are no nice long table and chairs but a nice long floor. I go dressed like a lady in a dress only to find I have to sit on the floor .
We had a great time in spite of ourselves.

We love to shop at Lowe’s, I would say they are the cleanest well organized stores in this business. This specific Lowe’s in Cypress has a major staffing problem. I shop here on a regular basis, the staff are just not knowledgable of the store, aren’t very friendly either. The checkout process can also be extremely slow, I was there on Friday and the gentlemen checking us out could have cared less, 4 items took about 10 minutes. I hope they can work on the staffing for this great franchise.

What was I thinking? I went back on a Saturday to get patio cushions. I must have oldtimers because I forgot what I wrote in my own review «I will think twice» before going back. I found what I wanted but there weren’t enough cushions. Several employees were around and walked right in front of us but never gave us the time of day. I finally asked my daughter to get someone to help us. She found a lady who said she would be right with us after she helped someone else. Okay, we waited and waited. I finally put all the cushions in my cart back and left. When we got tot he car, my daughter told me that when she asked the employee if she could come help her mom, the lady scoffed. Did I mention as we were leaving, there were THREE employees standing behind the paint counter doing nothing?
Houston, we have a problem and it is the customer service. I can’t blame it on the college students this time as it was the older adult employees. This seems like a store issue.

I had a great experience here. Complete opposite of the 249 cypresswood location. I went for a specific washer I thought I wanted. The staff was honest showed me the consumer reports and directed me to a better washer that would fit my needs better. They are up sellers. Will try to sell you hoses saying delivery company can’t install new washer without new ones. Not true I had 2 different washers delivered in 2 days. The delivery company has to install with the hoses you currently have because cannot leave without making sure washer works and give you a quick demo. So save your 20 – 30 bucks. This store was very clean and knowledgeable I will definitely be back, my husband was gone and they had a washing machine delivered the very next day.

I went there a week ago on Saturday morning @10.30 pick up my repair, the lady name Arwen was very nasty, don’t know what she was doing, when I ask her bring me a shopping cart, she said she has 3 people waiting for her in the back, come on !!! That’s the guest service y’all people have ??? No good !!!

Been coming here for years and never thought to check in here.
The store is always clean. I mean always. The bathrooms are tidy and don’t smell like typical «men’s room».
The prices are competitive, and the staff is knowledgable for the most part. For detailed questions I would go to Home Depot. But for your basic stuff they are great.

I went to Walmart to get some paint for our laundry room. Trying to get a pretty teal color but didn’t want to spend a lot of money since its just our laundry room. No one would help me there. Came over to lowes and Karen in the paint department has been soooo helpful! She has been helping me get exactly what I want and has been so so nice! I will definitely be coming back to this lowes! :)