Joann’s

The staff are always helpful with the coupons. The line is sometimes long and there’s no staff available to ask for questions. The variety of items is good.

Cindy was at the register today. Always a smile and always helpful. Great place to go for all sewing and decorating needs.

I love Joann’s. I actually go quite often for various crafting needs. I am fairly new to the area and I have been very disappointed in service. On one occasion, there was one cashier with 18 people in line. It wasn’t until the line got to 24 people that they brought in help by way of 1 more cashier. Tonight was no different. There at least 15 of us and the line was growing. Once again we had 1 cashier. I may have to hold out and go back to the Joann’s in Torrance.

Horrible customer service. Horrible attitudes amongst the employees. Very sarcastic and rude to customers. Would not recommend to a friend. Would rather go to Michaels Craft Shop.

I love Joann and I frequent this store often but YOU ARE SO UNDERSTAFFED!!! Hire more people please or give them more hours because I never see people walking around they are always just checking out.
But I love the prices, jewelry selection, and the people are nice. :)

I love Joann’s store, but this location is disappointing when it comes to customer service.
#1– no one helps you. I’d like to say they might be understaffed, but I can see and hear them in the back room, never coming out when they page overhead for assistance. Many times I’ve waited over 15 minutes for someone to help me when they said they would «send someone» and not once has anyone ever came. I had to go back up front and make a scene in order to get help.
#2– Check out is horrendous. Majority of the time they only have ONE person working the register. Some times I see 2 people. and VERY RARE do you see 3. but never 4 or 5. So check out time is appox 30 min wait. I’ve waited longer at this place.
#3– If you are unhappy about something, then they are unhappy with YOU. And not just one employee. There are several and most of them are the older ladies. They cop an attitude over the smallest things when you are having a difficult time finding stuff, needing help, etc.
Save your money and head down a couple miles to Michael’s. Everyone there smiles and they are always fully staffed all times of the day.

They won’t let you return something once it’s 70% off (even if you didn’t buy it for that price). Never heard of that but I’m not coming back. The coupon process is too complicated.

Janet! She has the worst customer service attitude. She has no problem showing her disdain for ‘helping’ customers. Impatient, unwilling to help, rolls eyes without provocation. People come into that store needing help when they take on diy projects. Hearing her tell a customer that waited in line to have material cut, «don’t you know that polyester didn’t exist in those days?» (In reference to an adult toga party), is just beyond the bounds of necessity at a fabric counter. Love this store avoid Janet at all costs. Literally responded with «I am just beyond caring at this point,» when I tried to swat a fly out of her hair. I told her, «you have a nice night!»

Yes, terrible customer service. Other reviewers are correct.

Went into the store with a coupon, thinking maybe I might be able to use it… Boy was I surprised, came out with a cart full, and everything I needed for a project, happy happy

Absolute terrible customer service. Came her because I was trying to buy wooden letters for a project I was working on. First the letters were all out of order and so I couldn’t find 2 letters I needed. I went and politely asked a worker if she could help me with the wooden letters. She replies with an attitude what about them? If they aren’t there they aren’t there. She didn’t want to make any effort to help except give me attitude.

Much better stock and layout than the Westminster location. They have great sales on Christmas stuff (during the Christmas season 40−70% before Christmas! — the wrapping paper is always a sweet deal).
The downside is the long lines that always form — there is usually only 1 or 2 cashiers working. During the Christmas season they up it to 4 – 5 cashiers, but only during the really busy season. The employees seem overworked and frustrated much of the time.
I love Joann’s and this store has plenty of arts and crafts supplies. Use coupons — the weekly newspaper coupons, online at
or competing Michael’s coupons.

I’ve been coming here for months, and i’ve always had such great experiences here. Everyone has always been helpful, and one thing I absolutely love about Joanne’s is that you can use as many coupons in one transaction as you have with you. whether it’s by email, regular mail or downloaded from your computer. The most I had was 9, and they took them aLL Other places like Michaels, seem to allow only one !!! I don’t know where else you can get such service an deals. BTW. I’ve never had trouble with ‘slow’ cashiers. this Joanne’s is truly an A+

They don’t stock the store in the craft department. Always a line you can’t be in a rush with this store. Joann’s coupons used to be used on cricut products. They girl wanted to argue with me. I will just go to michaels. They are fast and store has tons of supplies with great sales.

Always always slow cashiers… if being a cashier is YOUR JOB… be the best cashier you can be.

I used to come here on a regular until Hobby Lobby came to town.
I was in the area so decided to stop by and pick up some foam board that I needed for a class assignment (wedding planning, super fun) The foam board is over a dollar more expensive here, hard to find, and they only offer 1 color (white)
They had 3 people standing at the registers doing nothing while only one person was ringing people up while the line had at least 10 of us.
2 standard foam boards cost me almost $ 7. I’ve never paid anything over $ 3

Day Visited: September 25^th, 2013
Time: Around 8:30pm
This store is very clean, I’ll give them that. Much more organized and stocked than some of the other Joann’s I’ve been to.
However I came in here to quickly pick up a t-​shirt paint which shouldn’t take less than 10 minutes. Finding the t-​shirt paint wasn’t a problem but checking out was a bunch of bull shenanigans.
One slow cashier and 9 people in line (I was the 8^th person). The lady kept calling for back up and one guy showed up but did not open up another register. I was in line for 10 minutes but got fed up and walked out because the cashier was just too slow and I have better places to be.
Maybe it was just a crappy night but the cashier was just too slow.

I just came back from Joann in Cypress.
My oldest daughter wanted to buy double sided lacing. It has plastic texture where kids can make keychains.
My son was just a few feet off and turns on a corner. About 5 seconds later, I hear a nasty remark. «I just cleaned that up. Are you going to buy that?» I wasn’t sure what was going on so I started walking towards him, who is just 5 years old, just standing there looking at this mean old lady who is yelling at my son asking whether he is going to buy a few glue sticks he had touched right after she placed them on display I asked her why she was yelling at my son. Her response was simple. I asked him whether he was going to buy it or not… Are you fucking kidding me? Not only she was rude but she is a total ignorant bitch asking a 5 year old whether he will spend money to buy a glue sticks that he touched. I sincerely informed her that she should not have yelled at my son and this old ass bitch says, «You need to control your kids» Bitch has a big time anger management issue… I just could not hear this lady anymore and told her we do not want any confrontation but if she keeps it up, I’d talk to her manager and guess what, she claims she is one… I just wanted to punch that old ass bitch on her fat nose but I’m a dad of 4 and I didn’t want to make any fuss in front of my babies. I gave her an evil eye and walked away from the scene.
Luckily, we found a very nice lady who helped us locate platicky laces for my daughter. When we left the place, my son goes, second lady was very nice but the first lady was very bad… why is she so bad? I told him, that’s what happens if you don’t study. You have to stay in school.
He now really wants to go to school
Thank you, you old ass bitch for having my son love school more than ever!
Looking forward to visit this store again.

Selection is ok. Get’s the job done, but there are plenty of larger stores with better prices in neighboring cities. — for instance The Bunny Hutch and Quilt in Los Alamitos!

This Joann’s doesn’t impress me. I’ve only been to two Joann stores — this one, and the one in Torrance; the one in Torrance is HUGE and has TONS of stuff. This Joann’s is always tidy and neat, and they seem to have a lot of selection, but they don’t seem to re-​stock often. Also, it takes forever to line up and pay because they usually have just one cashier.