Cypress Station Carwash & Lube

The customer service is terrible and apparently the employees are not empowered to assist customers. When I pulled up to the carport there was a female employee there, who refused to acknowledge my presence. At first I thought i had pulled into the wrong bay. She finally gave an indication she had noticed me. I had a question about a service i recieved a few months back. I knew it was a long shot, but thought I’d try, she got a manager to help me. The manager never actually answered my question, rather quoted the service as if I never asked about guarantees. The managers manner was abrupt and curt, i felt he was not at all interested in retaining me as a customer. I declined the service and signed up for a regular carwash with cherry scent. I waited and waited and waited for my car. I finally went searching for the car myself. I found my car parked over behind the service department. I asked the employee why no one came to tell me my car was ready? The employee went and got the manager, so I asked again why no one told me my car was finished. I was waiting and saw employees coming inside looking for the owners of cars, why didn’t they do that??? The manager just said… they honked… it was parked up front… you didn’t come. Not an, I’m sorry, not an explanation as to why some customers are sought out and others are not. And again, the same manager making me feel like he really didn’t need me as a customer. I won’t be returning.

Yesterday spent over 170.00 to detail my husbands truck as he is disabled and would love to do it himself. What a waste of money! All the manager could do is giv e me excuses. Never again. I wouldn’t take my dog there to be washed.

I wash my own vehicles just because I believe if you want something done right you should just do it yourself. Case in point, my poor girlfriend has learned the hard way (three times now…) that you don’t always get what you pay for. That is especially true at Cypress Station. The attention to detail is AWFUL. She paid for one of the more expensive packages and although it took them an hour to clean it, I could have done the same job on the interior in about 2 minutes. Seats were about half wiped down, the back was not touched. The exterior looked like a Dalmatian with all the missed spots…

Showed up around 1:00 on a Saturday. Place was packed. Requested the Santa Fe as this was my son’s car. After waiting for an hour, got home and realized they didn’t even bother to vacuum out the back seat. Complete waste of time and money.

STOLE MONEY OUT OF MY TRUCK! When my husband got into the truck he noticed a paper that was in the middle console out and in the cup holder. He opened the console and noticed a $ 20 bill was missing. Immediately told the manager, Jamie, who said he would review the tapes. When my husband got home he called Jamie who said he asked his vacuum guy and he said he didn’t take it. (Since when are thieves honest???). He said my husband would need to talk to the GM and he was in a meeting. (On a Sunday at 3pm??). I then got on the phone and told Jamie I would be back up to thr car wash with the police to file a theft report at 4pm whether the GM called or not! 15 minutes later Jamie called and said he was going to give us $ 20. I told him your not giving us $ 20 you’re returning the money your employees stole!
We have used this car wash for years and have spent hundreds if not thousands of dollars on washes, waxes and car treatments and we will NEVER back! In the end it wasn’t even about the money it was about a company not taking responsibility for their employees and doubting loyal customers!

Horrible. Left gold fish on the floor and milk on the seats. Took forever. What a complete waste of time and money.

Hey James, what kind of commission are your service writers on ?
Prolly not my business eh ?
Anyway I will not return to a place where someone tries to upsell me EVERY TIME and then act smug or condescending when I refuse.
The interior clean is rushed and therefore not done well.
The wash and dry leave unclean areas as well.
NOTE TO READERS: Go to CAR SPA on 1960 and Eldridge for a better attitude, value, clean and overall experience.

I came here today to get my car inspected and they also ran it through the car wash. All was fine until my license plate in the front ended up being bent up half way, telling me it got caught in the wash. Not that it can’t be fixed but the point they didn’t even try and fix it. Then to top it off they couldn’t find my key. I have a push to start button and my key is $ 500 to replace. Several minutes later after a few people searching for my key a guy came out and said «you are prolly going to be mad where it is.» The key is sitting on top of my back tire. He was right. I am not happy at all. They have key holders inside so I don’t understand why my $ 500 key is outside on the tire. Luckily my car didn’t locate the key when I tried to turn it out or I would have drove off, ran it over and lost it. I got no apologies just looks and shoulder shrugging. I for sure won’t go back there for any service

Poor wash & wax. Had to finish buffing the spots of wax out by hand & clean the wheels (which I paid for both for the $ 70 «silver bullet»). Noticed the lady next to me doing the same thing. Got home and had to finish & get their muddy footprints out of the bed of my truck.
Uh, why am I paying to do it myself? Good question…

As you can see from the picture I added (muddy blue car), I had a disaster on my hands. Thank you Reindeer Transport Services for off loading my car in a field. Anyway, I brought my car here in hopes of undoing the damage. These guys are great! I bought a detail for a later date, but that including a full service wash the same day. Honestly, it took a long time to come in for the detail because they did so good on the wash. My car was like new. Full service includes a complete hand wipe down, wheels, tires and all. Excellent service and reasonably priced for the quality.

Service from the crew was great, however, the cashier is another story. I was greeted promptly outside, told the guy what I wanted, he offered some suggestions and gave the price right away. So I definitely appreciate that.
However, the cashier was soooo rude! She had zero customer service skills. She was standing off to the side talking to a coworker. I waited until they were finished and she just turned and looked at me. I asked, «do I pay you?» And she said «mmhhmm». Ok… Then I asked if there was a restroom, she said yes. Lol. Thanks for pointing me in the right direction. AND lastly, the worst part, «do you have 2 $ 10’s» she looked at me and said «no». I said, «no? you don’t have change for a $ 20?» And she said «I have $ 5’s». Seriously?!? You couldn’t have just said that??? I work in customer service, I would be in so much trouble if I answered customers the way she did!
Overall, the service was good. I paid extra for a hand wax and the ladies did a great job. They desperately need to provide some customer service training to the cashier though!

Very wonderful customer service! Greeted promptly when I arrived. Consoled with the representative about my concerns and was offered immediate solutions. I was a bit hesitant on going through with their services they had offered me at first because of their price, but I decided to go ahead and see what they had to offer and returned a little less than a week later to get my car cleaned.
Upon returning for a second time, the representative remembered me right off the bat and the services we had discussed and started on my car immediately. I expressed how hesitant I would be on the degree of satisfaction (considering how much I was spending) I would have after the service is completed due to past experiences at another local car wash, and he assured me personally to the highest degree that I would walk out happy. I took his word for it, and I definitely am not taken aback by their finished product.
I expressed to the rep my main concerns on what to focus on in my car and that I was strapped for time, and he did just that. Checked in with the workers to let them know what to focus on and had me out a little bit later, but nonetheless when I needed to be out by.
I had my car clay buffed to get some minor aesthetic flaws in the paint job out and a layer of overspray atop removed. I also had my interior ozone treated. $ 189 value not including tip so you could see why I would have been hesitant. The workers did a wondrous job, not to mention how quickly they were able to do it as well! I was astonished at how well they were able to remove the minor scratches on my front bumper, some heavier ones on the side, and how smooth the paint job felt afterwards after the overspray was buffed out. My car looked like a real beaut with the buffs shine afterwards as well. They also vacuumed my interior, wiped off the dash and panels, and I had them spot clean some of the lining for me. In regards to the ozone treatment, I didn’t believe its effectiveness at first but it definitely makes a worlds difference. My car was flooded so the water left a foul odor in the interior, but now it smells like flowers every time I get in my car.
All in all, they are not perfect but they are definitely one of the best places I have experienced in terms of taking care of my car yet, and I love my car. I am definitely satisfied and can safely say I’ve found my new car wash haven. Thank you Daniel (the rep, ask for him!) for helping a happy customer out!

Incredibly rude receptionist. I just attempted to buy a water while waiting. The woman did not acknowledge me, she just clicked buttons on her computer. After a minute of standing there and staring, I put the water back and said «nevermind». She just looked at me and kind of snickered.
As for the car wash, they are overpriced.
As for the oil chage, they will find something to mess up…

I will always take my cars here to be serviced. I don’t trust Walmart or other places, it seems like you get what you pay for. BUT for here, you get more than what you pay for.
The deal is a free car wash w oil change. Oil change will usually cost about $ 35 so not a bad deal considering you get a good wash too. Normal turnaround time is about 1 hour though so be sure to bring a book, your phone and some patience!
when I get my car back from the wash, it looks brand new! They really bring out the the shine of the inside as well as the outside! I just went to the beach so I’ve got sand all over the interior, but I’m glad to see its all gone.
Based solely off reviews, you’d think these guys are breaking your stuff, charging you for what you don’t need and threatening you. This isn’t the case at all. These one star reviewers may have had some bad experience in the past but I have never had any in the 30+ times I’ve been here.
These guys are trustworthy, reliable and they really look out for you. I had to get my oil changed and he said I should probably flush it because it was horrendously dirty. I had an old truck that the owner didn’t do much work on for at least a year or two so I believe it was high time to do some. They even offered to bring it down $ 60 if I paid cash (which I did)
Not gonna give these guys a bad review because of a problem with MY CAR, it’s their job and they do a fantastic job.
Only complaint? You do wait for quite a bit. If you get the oil change+wash, it’s the wash that takes the longest because they really take their time making it look good

First visit and chose the express wash as I just wanted the outside done. They were very fas and got out in a flash. I presumed they had some sort of quality control but when I got home I found very obvious spots on the front and rear that were ignored. I took it to the Shell drive through wash near my home and was much more pleased with the result! My recommendation is to skip the express wash and go to your local gas station.

These people are absolutely horrible at cleaning the inside of a car. They always leave stuff in the cup
matter what wash you get, the interior will never be cleaned correct. I’ve been here maybe 4 or 5 times since they open and the results have been the same. We decided to give them a try, since the vintage on louetta takes forever to detail a car but now, it’s back to the vintage. They may take longer but at least it’s done right. After them few visits with cypress station, I’m officially done with them. I might check them out for a oil change, but they can not wash another vehicle of mines!

They ripped the snaps on my floor mat from the carpet of my truck. When I spoke to the owner he basically told me that there was no way he was going to pay to have it fixed. Terrible customer service!

Free popcorn! Seriously, the oil change folks again did a great job. They offered a service that I, as a grown up, declined. It was amazing. After reading the reviews of the last few months you would think that the sales guys were holding guns to people’s heads. But alas, a friendly ‘no thanks’ and they took my money and we parted friends again. I read the reviews of the 1 star, 1 review people and wonder if there is any real joy in their lives. The misery they spew is truly astounding.
Kofi in the oil change went above and beyond. Great customer service!!!

Why do I torture myself with this terrible place? Oh the problems of 2015, convenience that’s why. It’s close to home.
So today I almost got scammed into signing up for some bs text message coupons. Really people? With your phony Unilocal picture & something called «H town insider». This isn’t the city, why are using an acronym with «H town»? This is suburb central, Cypress to be exact. Grow some knowledge. I’m not cool to try and scam people into thinking they’ll get a discount by checking in here.
The general managers explanation was that the Unilocal logo was for the Htown insiders page, whatever dude.

I started to write this review 3 days ago and after covering the events of a horrific 2 hour time period in my life I found myself with two full pages of a single rant as to how bad this experience was. I have chosen not to bore you with the details but to only say that Cypress Station is the epitome of bad business practices. They will tell you what you want to hear, do terrible work, over charge you then call a sheriff friend who (over the phone) threatens to arrest you when you refuse to pay their erroneous charges. Thank God for a credit card company that allows disputed charges for BAD service.
Mr. Ahmed H. Jafferally, for a man to hide behind 9 companies, you should be ashamed of your business practices.