Avis

DO NOT RENT CARS HERE OR YOU WILL END UP PAYING FOR ALL THE DAMAGE!!! My wife goes there to rent a car and after less than 10 seconds of inspection with head down they make her sign a form. After parking the car ½ mile away at home, she notice a small crack on the windshield. she called it in after little over 1 hour later and they said it was fine. When we return the car they called and said they have to make a claim with our insurance. I explained the situation but the manager told me he will sue me and just being an jerk. WHY TAKE CHANCE OF GETTING SUED BECAUSE OF THEIR EMPLOEE’S CREW UPS WHEN YOU GET BETTER DEALS ELSE WHERE?

My family and I do multiple roadtrips throughout the year so I am used to a certain level of cleanliness when we rent a car. Right away, I saw popcorn under the seat and some change, and the sides were not properly cleaned. Also, without telling us, they charges us an entire extra day all because we picked up the car at 9 and they said we will not return it until noon. We asked them why we were charged an extra day and apparently the 3 hour difference meant an entire day charge so we told them, dont worry we will return it before 9 am on the day it was due so cancel the extra day. It would have been nice for them to not try to not assume we will return it an noon and slip an extra day in there. Probably not coming back here again.

They lost one more long time customer. Had to stop renting from here after awful service. Very unprofessional and rude people. If you want clean rental car from inside and outside, go somewhere else.

I really want to rate this at 0 stars… Called Saturday to hold a car and it was given away, asked to reserve for Sunday and yet again the car was given away. Finally got a car 10 min before closing that was just returned and it was filthy. Was told to take it as is or go wash it myself but they would cover it. So not only did I have to wait 2 days to get a car, I had to clean it myself. It was also in horrible shape and was in an accident. The customer service people are rude and not helpful at all. When I finally returned the car they told me I was late and then she remembered that I was not she just filled out the paper work wrong, but not after the rude phone call I received asking «why I did not return the car» Finally when I did return it she couldn’t get the discounts correct or want ever she was doing and said «well this is as close as I can get it» which was more than the original. I was tired of dealing with them by this point and started emailing corporate and they are just as bad. They flat out said they are siding with the employees and will not be doing anything to better my experience. If you need a rental go somewhere else…

Stephanie is amazing! Very thorough with the car rental information, never left us doubting the process. She is patient and very professional. We rented a car for 1 week to go to Vegas and now we are renting another car just because of her superb customer service. Thanks Stephanie!

Here getting a rental for a long journey and the girls are just so short and rude with questions or answers. The car isn’t the same one that I requested, but they did adjust my charges to the car I got. They tried to sell me on their insurance but I had already got insurance from Kayak when I made reservations. Keep in mind, the parking lot is super tiny and tight. This place was kind of hard to find too. I picked up a car but when I drove off I realized the alignment was off because the steering wheel was jerked to the right when I was trying to drive straight. I called back to let them know and the girl on the phone was talking to me like it was my fault! I exchanged cars without a problem once I got back there. They really are a nightmare!

I got a good rate through Costco for a one-​day rental for an economy car. They were out of small cars so I was given a Jeep Patriot — it was pretty fun to drive that around and easy to maneuver. The customer service was great so I would come back, but there are a few things to note so things go as smoothly and quickly as possible.
They are in a small plaza so they can’t fit all their cars here. They may need to drive over to the location where they park some of their cars, so be sure to factor in extra time just in case that happens.
When I returned the car the second time I rented from here, I had filled up the gas to more it was at when I got the car, but was still charged for gas. I asked about the charge and they said that the system automatically charges that when you don’t drive over a certain threshold of miles (since it assumes you won’t fill up the gas yourself for that). He took it off right away, so it was all good — just make sure to check before you leave so they can make that adjustment for you right away.

This locations customer service is great! Stephanie made my first time renting a car easy. She is very helpful and patient at explaining the process of getting a car. When I brought back the rented car both staff in the front where nice.
Get the insurance on any rental car you get. I had an incident on the highway where an object hit the car. I called Avis road side assistance and they helped immediately. I had the insurance on the car so I exchanged the car and had a great weekend.

DO NOT RENT A CAR FROM THIS LOCATION. They are extremely shady, will overcharge you, and the desk agents are EXTREMELY RUDE. THIS LOCATION SHOULD BE AUDITED FOR FALSE ACCOUNTING PRACTICES. This review is for Budget & Avis because the agents at the Cypress locations wear both hats.
List of complaints about this location:
1. FALSE REPORTING OF ODOMETER MILES: We reserved and prepaid for an economy car online through the budget website. When we went to pick up the car (Chevy fiesta hatchback), they did a look-​around to write down the mileage, gas, etc. Just as we were about to pull out of the lot, I noticed that they had written down several hundred more miles than what was actually on the odometer. We re-​parked and went inside to have this changed and they shooed us off saying that we had unlimited miles, so it wasn’t something we needed to worry about.
2. POORLY MAINTAINED FLEET AND POOR SERVICE: When we started the car back later that evening on our trip, we saw that the maintenance light and the TPMS lights were turned on. We called the Cypress location to get the car switched and we were told that they didn’t have a car on the lot, so we needed to call a different location to get another car. We called 2 other locations — one in Anaheim and another in Fullerton — and were told that they were sold out due to the holidays. We called customer service/​roadside assistance and were told A) not to worry about the maintenance light, that Budget has their own maintenance cycle and B) to go to Long Beach where they had 1 car available. I told them to please ENSURE that they kept that car on hold for us because I did not want to drive all the way to Long Beach only to find out that they did not have a car available. The agent assured us that he would keep that car on hold. (Also I should mention that it seemed strange that we were told not to care about the maintenance light coming on… I don’t care what special maintenance cycle you have on your cars, I shouldn’t have to worry about ANY lights coming on the dashboard.)
We drove 30 minutes to the Long Beach location and when we arrived, we were told that they had nothing left and that they had been on their shift the whole time and had never received a call about the car. We told them our story and the agent finally relented and talked to one of the Avis agents to get a car from their fleet.
FALSE CODING/​FALSE FEE CHARGES AND RUDE CUSTOMER SERVICE: The pre-​payment charge was $ 148.71 for 8 days. After we returned the car (on-​time, no issues, and with a full tank of gas), I noticed that they we were being charged an extra $ 16.52 as a net payment. After our bad rental experience, I absolutely did not want to pay a penny more than what I had agreed to pay. I asked the agent at the desk (Trevor) about the extra charge since the car was returned on-​time in good condition, etc. and he took an attitude with us saying that the numbers added up. I told him yes, I know how to do basic math, but I want to understand why I am being charged more than what I agreed to pay. We went back and forth a number of times and he kept insisting that we call customer service about the extra charge and gave us their number. I wish I could upload a photo of the phone number he wrote down, but it was rudely underlined with exclamation marks. We called customer service and the agent told us that for some reason we were being charged a weekly base rate that was higher than what we originally agreed to. She took off the charge and I asked her to document everything I had told her and have this location looked into. Essentially what this tells me is that this location keys in a higher base rate than what you originally agreed to, and unassuming customers who do not check their receipt will end up paying extra.
THE BOTTOM LINE: After this experience, I am never renting a car from Budget/​Avis. The Cypress location should be audited for false accounting/​coding. It is not worth the headache to go through this on your vacation and not know what you are being charged for. Do yourself a favor and STAY AWAY.

Originally, we called the number on-​line and reserved a car for that day through their corporate number. But when we got to the shop they did not have the vehicle they told us over the phone. Luckily, they had something better and the guy their was helpful and was able to help us get into another car for the day. It all ended up working out and the Anaheim shop was able to get us an even better car for a small increase in price. (which in my opinion, they should have honored the original price) But they worked with us on the drop off time and extended our rental, so I felt like that was fair. The Anaheim office did their part, but corporate needs update their systems and/​or work with the individual offices more closely.

Terrible corporate service, misleading website and hidden fine prints. Not even hidden, its not even included in the website, you’ll find out its time to get your vehicle. Refunded, and never coming back.

Had to stop renting from here after really awful treatment from corporate. I had a lock-​out and called Avis Roadside Assistance, they sent someone to help me in about an hour and had good communication while waiting (text message updates and follow-​up call). Then a few weeks came the surprise: a $ 55 charge on my card with no explanation. Called corporate and was told they didn’t see any charges and would reverse it once I sent my credit card statement. Spent a long time giving them the past months of rentals (I rented weekly) to make sure there wasn’t an explanation — but was told it must be an error. After calling to see if my fax was received a different person said it was a valid charge from ERS — Avis Roadside Assistance. I was beyond frustrated, I explained:
A. I had not been told of any charges and would have simply called AAA FOR FREE if I had known this would cost me
B. That their own rep did not understand how to find the charge, that he had stated it would be refunded as it was invalid and had me get my credit card statement
C. That I had rented EVERY WEEK for 20 months in the past TWO YEARS from them and was expecting some understanding as an a very loyal customer. I got a «too bad for you» type email in return. Honestly, refunding the $ 55 as a one-​time courtesy could have easily satisfied me as a customer and would have been a no-​brainer against the thousands I as one person was spending with Avis. Even giving me a $ 25 credit or a discount off a future rental, etc., would have sufficed, simply an acknowledgment of how frustrating this experience was and some gesture to show that Avis cared about its customers.
I’m disappointed because I love this location and it’s staff but this experience left me feeling deceived and swindled.

This rent a car place is a little in need of staff. I came to rent a car and customers were outside waiting on their vehicles. I get to the counter and my vehicle was there with no gas and not cleaned out. I had to go to there carwash with one of their employees wait for car to be detailed and take the employee back to the Avis office, are u kidding me. The guy that waited on me uniform was super wrinkled and he looked tired but he at least was trying. He took $ 10 off for my troubles, what a joke. I spent an extra hour doing their job. I advise that if you rent a car from this Avis bring your patience.

This is the most unprofessional business I have ever visited. The people are rude, they work in their sweats, and the car I rented was filthy. That pretty much sums it up…

Spring Break is here and I needed Avis once again for my travel car. Once again, this was another smooth transaction. This time I got a very nice Mazda, it made the ride to Vegas so nice and pleasant.
Steven or Stephan? He was very helpful and offered me a Mustang for the same rate since the car I was planning to rent had just been turned in and it was still dirty. I declined and stuck with the Mazda which was a good decision.
I am very pleased with this rental company and highly recommend it. Thank you!

Great customer service! I went in to switch cars since the one that I received from another Avis had its dome light on which wouldn’t turn off so they took care of me with a another car.

I’m wavering between 3 and 4 stars. I went through Costco and was able to get a compact car for 7 days for $ 118.00. I went in to pick up my car, and the guy working seemed a little puzzled. I asked what was wrong and he said your car isn’t here. Well, that’s not good.
A gentleman was pulling up to return his car so he told me, congrats, you’ll get an upgrade. Yes, the car was bigger, but the car was just returned. It had bird poop all over, the inside was dirty, the guy before me left his bowl and trash, and the car only had ¾ of a tank.
I was given the option to get the car washed, meaning, I would take the car to get washed. I was travelling out of state and wanted to get on the road since I had already spent some time waiting for my car. I was concerned because nothing was checked, the fluids, tires, etc.
The car worked fine, it was a dirty car and I had to stop to fill up the tank before I left. I returned it a day early because they close at 2pm on the weekends.
I expect with a reservation that the car I reserve is there, clean, checked out and ready to go. I don’t expect somebody elses car that was just returned and dirty as heck.

I rsvp online and used my wizard number for free upgrade… showed up and they «didn’t have any upgrades» even though I saw a bunch in their garage. When I returned car the girl made me go back to get more has bc it had to FULL. I never had a car rental place get so picky over 1 gallon. Then they tried to charge me some surcharge for CA licensing??? even though I had prepay for everything in advance.

One reviewer has posted that this is a «normal car rental company» and I would like to respectfully disagree. I have gone to several rental car agencies in my lifetime and I now go out of my way (15 miles out of my way) to rent from this location. The prices are unbeatable especially if you book online in advance. My most recent rental was for 9 days and cost me $ 190. I even got an upgrade.
The prices are one thing but the reason I keep coming back is because of the absolutely fantastic customer service at this location.

Rented a car here for a weekend trip to Vegas. Had a coupon code from a company I worked for for a free weekend day, which saved me about $ 30. Picking up the car was easy and Yash was kind enough to give us an upgrade to an Altima. Nice and spacious for the two of us for a weekend.
Will rent from here again!