Walgreens

I am only basing this review on customer service. My experience with ordering photos from the photo department today left me feeling unexpectedly offended and rather confused as to the standards of the quality of customer service at such a well renowned business such as Walgreens. I had to make two separate trips to pick up my order, as I had not been satisfied with how the first one turned out (the photo quality itself was satisfactory, I just realized that the image I had used appeared much smaller than what I had imagined upon my initial glance at my first order and made the corresponding enlargements for the latter). Both trips, photo specialist Dominga had assisted me. Although Dominga had given off a nonchalant vibe the first round, which had proceeded very curtly in a purely business-​like fashion, the second round, when I walked up to her and told her I had needed to pick up another order, I was taken aback to see her immediately roll her eyes at me as she called for some other worker to assist me. I guess she decided to just take on the task herself, being the photo specialist, when she went behind the counter and rang up my order, asking me «it was Yooooon, right?» I politely corrected her mistake, as she then proceeded to ask me very randomly and rather inappropriately, «That is a Korean family name, I am guessing?» I just smiled back to her in befuddled response, quickly finished paying for my order, and hurried off before any further interrogation could ensue.

Many many times the pharmacist has said my Rx has never been called in– I’ve checked with my provider who said that after being on hold for over 20 min they left in in the pharmacy voicemail.
Additionally, there is always a terribly long wait.
I rarely get informed when my Rx is ready.
On multiple occasions the pharmacy has been closed during normal business hours, inexplicably. — Not out for lunch, not closed for the day– just gone, in the middle of the afternoon.
Although this pharmacy is around the corner from my house, we will discontinue filling our prescriptions here.
I suspect they are horribly understaffed.

Hate posting reviews about a pharmacy, but this place is awful. As we speak, I have been sitting at the pharmacy drive thru for 20 mins waiting for a pick-​up. Have no idea what the 3 people inside are doing, but they have taken «be right with you» to a different level!

This is the worst pharmacy I have ever dealt with in my 61 yrs.unorganized.short staffed always. don’t give a crap. switched to cvs on deanza blvd. world of difference. WILL NEVER go back to walgreens pharmacy. Ever!!. Only gave it a one star because the store itself is just ok.

Unfortunately no 0 star. Dropped off my prescription and was told that it would be ready in 30 minutes. I asked if I could come back later that afternoon to pick it up and was told yes.
Returned a few hours later and was told my prescription would not be ready until the following week. Walgreens never tried to contact me about the delay in filling and I needed it filled asap.

I never typically review places like drugstores or common store chains as they’re pretty much all the same to me. Of course, unless they are particularly bad at or incapable of providing the basic simple services. LONG STORY SHORT: AVOID THE PHARMACY HERE AT ALL COSTS.
I went to the pharmacy one day around 1:10pm to get my flu shot because well, I usually avoid lunch hour between 12 and 1 since most pharmacies take a lunch break at this time. This Asian pharmacist tells me «Oh, you have to come back at 2:45 because we take our lunch break at 1:30. It’s also the law that I have to watch you for 15 min after we give you the shot and be available just in case anything happens to you.» So of course I told her I get the flu shot every year without ANY symptoms of a reaction/​anaphylaxis and I’ve NEVER been told that I had to be watched for 15 minutes after the shot. I am also in my last year of medical school so I’m fairly certain that I know what to do with myself in case I experience a problem post shot — I wouldn’t trust this Asian lady to take care of me anyway so therefore her being around «in case anything happens» is essentially a moot point. Again, this ridiculous pharmacist REFUSED to give me a shot because apparently it would «take too long» and «we HAVE TO go on lunch break at 1:30.» Let’s not even go into which crappy pharmacy takes a lunch break at 1:30pm anyway.
Eventually I found out what she said was complete BS. I spoke to a pharmacist friend of mine who said that it is NOT the law that they have to watch you for 15 minutes afterwards and if it was him, he would’ve given me the shot. So obviously these pharmacists are just lazy people making crap up so that they go on their «lunch break» on time. In the time that I spent arguing with her to reason out why she wouldn’t give me a shot (no logical reason whatsoever), I could’ve been LONG done with filling out paperwork and received the shot already., hence a win/​win situation. Of course, the pharmacist chickens out of arguing with me because none of her arguments make sense, calls the manager, and then closes the pharmacy doors on me.
I immediately go to the Rite-​Aid on Bollinger and Miller, ask for a flu shot there, fill out paperwork, get the shot, and walk out in less than 10 minutes. All this WITHOUT a) having to be «watched» for a reaction to the shot and b) I did NOT have a reaction to the shot anyway… well, well, big surprise there… I would advise anyone here to go to the Rite-​Aid which has MUCH better customer service. I’ll be a doctor in less than a year and I’m definitely NOT sending any of my patients to this Walgreens if it can be avoided.

The man the works at this Walgreens with the longish hair and glasses was so rude to me. Went in and was immediately told they were closing in 1 minute. This worker said «We close in one minute so hurry up». Are you kidding me! Did this man just tell me to «hurry up?». He was speaking to me as if I was a child. I understand it’s probably annoying when costumers come in right before closing, but you don’t have to be rude. I didn’t know it was a holiday weekend and they were closing an hour earlier jeez. This Walgreens 2 stars rating is not surprising. This mans behavior was disgusting and the fact that he talks to costumers that way is really disturbing.

While I was sitting in my doctor’s office, doctor faxed in a prescription to Walgreens. Several hours later I went to pick it up and was told it was called into CVS and CVS had processed it. Went to CVS and they looked at me like I was an idiot. Fortunately, CVS went ahead and took care of the prescription. I then called my drug plan and yes, the prescription had been called into Walgreens. When I contacted Walgreens again to complain, I was told that it was the doctor’s office fault. I guess customer service is not part of Walgreens pharmacy job.

Most of my feedback is about the pharmacy. I don’t know if I have ever experienced such poor customer service face to face in my life. While I understand mistakes happen, more often than not the mistakes happen here. More than once this Walgreens has accused my doctor’s office of NOT calling in my prescription. But, as I sit here for a minimum of the THIRD time of this happening here, I have a hard time believing it’s the office and not this Walgreens. And so I wait, the ping pong ball between two offices attempting to only get what I need to relieve some pain, hoping that someone will get this prescription right THIS TIME.
Blaming anyone else, pointing fingers, using a condescending tone, this Walgreens is the complete package… if you want poor customer service.

Day shift cashier are nicer. onetime I lost my wallet here they found and returned to me. night time there is one cashier …I don’t know wats wrong with him. very rude and no patient.

Came here after dinner in the plaza one day to pickup some batteries and face wash. The manager was quite nice with trying to help me out and asked me if I needed anything. However, their staff is just plain incompetent.
It took the staff member way too long to finally understand what I was looking for and led to me to products I had already looked at. As we walked to the checkout, this staff member proceeded to flag us down taking us to their cash register in the cosmetics section (I’m assuming because she wanted to collect commission on the sale). She had us wait there while she started up the station, fumbled around not knowing how to retrieve a Walgreens member account by telephone number, and finally called the manager over for assistance. This forced us to wait there for at least 5 minutes as she fumbled around, when we could have easily gone to the front to check out.
Will not shop here unless we absolutely have to.

Terrible service. I ordered photos to be printed at the store, and they canceled my order without notifying me there was a «technical» problem until I was went to pick up the pictures. A simple phone call or email would have been the basic, decent thing to do and save me a trip there since it was out of the way. They don’t care about wasting their customer’s time. Terrible terrible terrible.

The number of negative reviews for this Walgreen’s is extraordinary. And gee, I thought it was just me.
My suggestion to management: just close this store and start over. It’s totally dysfunctional, from top to bottom.

The store looks a little messy and unorganized, but that doesn’t bother me.
I like their cheap snacks and cheap clothes. I recommend buying their clothes if you’re trying to do artsy sh*t but you’re prone to making mistakes.

Firstly, Walgreens has gotten way too expensive for me. But of course, that is about the corporation – not this particular store. This store’s customer service is just not great. I used to love Walgreen’s, but in the last few years this Cupertino location has gone downhill! There’s not enough cashiers, and the staff is never super friendly.
I’ve been dealing with Xo**i, the Shift Lead, more than a few times. While I think she tries to help, she doesn’t have the customer service attitude at all. I don’t even know why she is in this job – she’s not rude, but she is by no means outgoing or very friendly.
Lori (Laurie?) in Cosmetics, however, is fantastic. She’s very nice and I always have a great experience dealing with her in that area.
I really prefer to go to Rite Aid down the street. The prices are lower and the customer service is much, much better with RA.

Really poor customer service (much like the Walgreens in Sunnyvale on Mary and Fremont), and a number of items are not re-​stocked often.
The employees at this location are really good at looking right past shoppers. If you want to know what it’s like to be invisible, this location can give you that experience.
It’s bizarre how the employees have blank looks.
I’ve been here a few times, and each time I’ve seen frustrated customers at the pharmacy dealing with messed up orders.
The store is well lit and organized, but some of the items are extremely dusty.
Huge parking lot and clean bathrooms.
I only stop by here if I’m near Vallco. I generally go to two Walgreens (both on El Camino Real) in Sunnyvale, or the one in Santa Clara (also on El Camino) near the DMV. Way better customer service at those locations.

This is my local Walgreens where I come to pick up my prescriptions. Each time I visit the pharmacy department, I have to wait in an extremely long! Once, I waited 30 minutes when there was only one person in front of me!
The pharmacy department is disorganized and understaffed. They have three registers yet only one is ever used! I dread picking up my prescriptions now! It is such a waste of time for something that should take under ten minutes.
I’m definitely going to consider changing my prescription pick up location. This one gives me nightmares!

Great one stop place for small things you may need.
Pharmacy is always packed!!! Think twice before lining there, wait forever!
Parking: plenty outside

PROS:
+ Convenient location (Bollinger & Blaney)
+ Low customer volume (don’t have to jostle with other shoppers)
CONS:
— Apathetic workers
— Limited inventory
— Somewhat expensive

Went wandering in here as someone wanted some ice for their cooler on a long trip. However they only had these 9lb bags which were wrapped in 3lb increments. That’s weird. Why not just sell the 3lb increments? How often does one need 9lbs? Otherwise this place is a convenience in a mostly residential area.