Verizon Wireless & ClickAway Computer Cupertino

I was prepared to do a post mortem on my iphone. It was not charging. I have a startup and was deciding between making payroll and going without a phone or buying a new one and firing somebody. Anthony fixed my phone in a couple of minutes! I’m so happy. They took me in right away on a weekend and were super awesome pleasant dudes. Verizon is awesome. xoxo

Mark was extremely helpful I couldn’t have asked for better service! He was patient and understanding. He worked with my needs and make the whole experience very pleasant :) I will be coming back! Thanks again Mark and making me feel appreciated. Click away is a great place to go… ;)

Outstanding, efficient, friendly customer service. Wilbur was very knowledgeable, helpful and patient in resolving shattered screen issue on my Samsung. Love his attention to detail. He put together the best of options available (saving me money), and assisted me with new plan set-​up, waiting until all data was transferred from old phone to new and then testing it to be sure. Wilbur is a great resource and I really like the convenient neighborhood location.

A big thanks to Wilbur at Verizon. I upgraded a cell phone, got a free Ellipsis 7, and bought a Hum device for my husband’s car. All of this and he saved me money each month!
Way to go Wilbur! Many thanks!

Wilbur had excellent customer service! The BEST! By far the best Verizon store in the Bay Area! He was able to help me navigate the plan, tell me about the new technology and fully explain the savings! Was very patient with me! Will recommend this store to all my family and friends! Was a far better experience than any regular «Verizon» retailer. where you wait forever. Service at Clickaway Verizon in Cupertino was quick, detailed, professional, honest and rep was personable! Thanks so much for the great customer service!

Excellent customer service. Wilber is extremely helpful. There is another ClickAway location that is closer to where I live, but I will drive the extra distance just to come here. I had my daughter’s phone’s cracked screen replaced in about 30 mins (without an appoint’t) today. I liked that Wilber was very careful in testing the phone after he replaced the screen to make sure everything worked properly before returning it to me. I also had some questions about my own cell phone (even though Verizon is not my carrier) and he was very helpful and patient in answering all my questions.

Awesome personalized service. Wilber was so helpful! I’m very happy with him and this location!

I recently changed carrier service and upgraded my phones. I’d been with my previous carrier since the beginning of cell service so making the change seemed challenging and I’d been putting off for quite awhile. Our representative Mark took the time to review all plan options and help determine what would work best for me and my son who shares my plan. We were both set up with new phones, our new plan and Mark took the time to transfer all our phone detail to the new phones. He cleared our old phone data and provided detail on rebates for old phones so we could recycle. Amazing service to get started. I returned 3 weeks later to ask how to track our data plan and review how we were doing with what we’d chosen and he downloaded the Verizon app to show tracking and other online features. Again, patient and helpful — I recommend a visit if you’re looking to update plans or change service providers.

I called this company at 6:20 on 11/​19/​2015 for appointment at 10′ o’clock the next day to restore my delete data from my phone. At that time, I ask how much and my appointment with who.
He told me will be 59 dollar and if they can not restore … Then it is free. He told me mark is the person who will take care of me. He gave me confirmation for my appointment. JA947. I even ask for the address to make sure.
The next day (11/​20/​2015) I was there at 10am. I was so happy to see him (he was with a customer at that time). I walked to him and told him I have appointment at 10.
U won’t believe what happen next:
He asked what appointment? I said I have an appointment at 10 and show him my confirmation number. He didn’t even bother to make an eye contract with me and said «I don’t see anything or note indicate a appointment and no technician is here anyway. he won’t be able to help me until another hour. I told him I will wait for him. While waiting, I called another of their branch and ask if there’s any opening so I can go over there instead of waiting here like a homeless.
I Told them what I wanted… Restored my delete data my phone. This guy told me I have to paid 1600 in advance to do it. They have to sent it to Campbell branch to do it.
Now, I understand why this jerk mark, don’t even want to help me. Because he can’t. But I think u should tell me in the beginning, instead making me come over
And act like a idiot and waist my time.
With that kind of attitude, he should be fire!
If u want to sign a 2 years contract, Costco is 100 cheaper. Check it out on the website.

Second review for this great company. I truly hate having to go into cell phone stores when I’m having a problem with my phone. But Mark is so helpful and easy going and follows through with a problem until it’s solved that I honestly don’t mind going to this one. I had a problem with my Google Voice that made the voice text screen freeze on my phone he called the support place and got two different solutions tried them both the second one worked perfectly I can’t recommend this place enough. By the way he didn’t make any money off of me, all for free and I saw him take care of other customers with the same integrity.

Although we do not have Verizon phone service, we have a Verizon Mi-​Fi and wanted to activate it. Mark, the store manager, was extremely helpful and took care of our request quickly. About 15 minutes after I left the store, I got an email from Verizon that outlined our next month’s pricing. Unfortunately the billing was incorrect so I returned to the store. Mark explained the billing error and told me not to worry about it and that he would take care of it and would let me know when it was done. Sure enough, later that evening I received an email from Mark, and he had done exactly what he said he would do. Thank you, Mark!

The service was horrible. We went to purchase a new phone and setup a new account. There were 2 people talking to themselves all the time and not answering our questions. A very dis-​interested customer service experience. I would suggest skip this store and go to the one at Steven’s Creek where they behave more professionally.(which we ended up doing)

The store manager Mark is great. He is able to give me the precise estimate real quick and no pressure on me when he provide his great free diagnostic and quote.

Amazing experience. Easter Sunday and I’m in desperate need of a mobile hotspot for the coming week. Everybody else is closed, but Raphael the manager of this store is super helpful on the phone. I decide to drop in and he accommodates me with creative ideas on billing and service. I end up with a hotspot ready to go for only $ 36/​mo extra and no up front costs for the device. Also got a $ 50 mail in rebate. Thanks Raphael keep it up! Much better than a Verizon corporate store.

This store recently purchased by Rafael has the most wondeful customer service «
This is seriously the only version store you should use. Rafael can fix phones and find phones and gives u „the real deal“ break down of what plan will REALLY suite your needs. Ive been going to him and only him for all my weird phone issues and he even emails me abroad of I have and I always do have’ issues in Europe»
Most of my phone problem are due to my own lack of knowledge about cell phones and wireless stuff as I really am a dummy when it comes to such things but he is always patient and solves any problems I have including funding my phone when I lose it as he’s done twice for me «and photo storage issues which he’s also been super helpful with ’ tend to take a lot of photos when I travel ’ even through he moved to this store and it’s not as conveinant location wise for me — I will still only be going to him for all of my cell phone need and so should u «trust me ! I’ll never go any ware else once u see the unbelvible customers service snd knowledge he provides »

I have a pay-​as-​you-​go plan for my iPad. I have spent 2 hours trying to pay $ 20 for 1GB over a month of service not once, but twice in the past year! This last time, my SIM card wasn’t being recognized by my IPad, so I took it in to have the. FIgure it out.
Side note: Why is it that every time I go in, there is a new set of faces?
Anyhow, they determined that it had been too long since I had last used the service and I would need a new cellular number for my SIM card. They finally got it all set up. The following day, I took it to SJSU to use during class since I’m not setup on the SJSU system yet and cannot access the classroom computers. Guess what? My iPad says «No SIM.» So, I paid $ 20 for a service that I am unable to use. Now, I guess I. Going to have to waste my lunch break between classes, go to an actual Verizon store, and waste more time having Verizon fix the problem again.
If I could give a half a star, I would!
Update in response to falsehood posted by Lani S.
I have been in contact with store manager, Mark, and explained to him that I am a teacher and quite busy between three facilities. How nice of them to say that I didn’t respond when I have already explained that I don’t have the time right now. I will have to wipe my iPad clean so as not to lose anything while it is under repair, and I simply don’t have the time to deal with it. Perhaps they could be more understanding since it’s their store that cheated me out of $ 20 in the first place!

Not the first place I would send someone for a phone.
I have now purchased two phones from this location. The first was an unlocked iPhone 5s. I paid the full retail amount that was advertised by everyone including Verizon. I also paid an additional $ 50 to have the phone unlocked.
The second phone was an iPhone 6+ for my wife. During this visit, the guys there told me that the iPhone 5s was unlocked out of the box and that I was scammed by being required to pay the additional $ 50 by their predecessors. I appreciated the information that they provided and the screen protector and case for the iPhone 6+ in compensation.
I later looked at the receipt for the iPhone 6+ and noticed that they charged $ 50.01 more than anyone else for the iPhone 6+ (including Verizon). I thought that this was a Verizon retail store. When I later talked to the same guys about the additional cost, they indicated that they add $ 50 to the purchase of any phone out of contract. Reason? They needed to make a profit over their cost of the phone (which they indicated was the full price). If this were the case, everyone would be selling the phone at cost which makes no sense. The $ 749.99 price tag is a retail price and unlikely to be the cost of the unit.
First time, shame on you. Second time, shame on me. I think I have been scammed again. There won’t be a third time. Friendly staff, watch your wallet.

Great service, great personnel! Helped memory efficiently and quicker than any Verizon shop would have ever done! Highly recommend!

DONT ever buy anything from this store. They are scammers, and will shrug away everything to verizon, after they’ve made their money out of you.
When we went there to get an iPhone — Priscilla who was in store, signed us up, and did not show or Tell us the full terms and did NOT give us a receipt to sign on, accepting any terms.
Next, we get a COLLECTIONS notice, because we cancelled service with Verizon and paid $ 350 as ETF to Verizon — asking for the phone back, or pa $ 501 on top of that.
So we return the phone — and that’s when the guy shows us terms — which we were NEVER showed, and we NEVER signed.
So because of Priscilla’s fault, we get a collections notice. Great.
Next, since we’ve returned the phone and there’s no debt — we ask them to notify the collections agency to get us off their list — since all’s settled now.
After 2 calls everyday for TWO WEEKS they still keep blaming this guy who’s supposed to do this, but is out of office — and works only on Fridays.
All we want is them to notify the Collection agency that it was their fault + we returned the device — and they are just shrugging this.
** Go to a real Verizon store — don’t EVER Buy it from this or any Clickaway **
Even when I spoke to Veizon — Verizon told me they had heard horror stories from these Clickaway kind of retailers.
EDIT: I just see below that another customer was sent COLLECTION notices for false charges which she didn’t sign!

Efrian Garcia did a great job helping me transfer my contacts from my old phone to a new (used) Iphone 4s I bought off my friend. The service itself was great, but I was pretty pissed on this incident as well because I waited in line for an hour (There was only 1 person in front of me) to get my contacts transferred, and once I got to the front of the line, they exasperated the machine they used to import their contacts wasn’t working and I would have to come back the next day.
I did come back the next day and everything worked out all right. The reason I am giving the business 4 stars and not 3 or lower is because besides this major one-​time blunder, they were nice. Unprofessional, so beware.