Sunny View Retirement Community

This place is clean and pretty and has well maintained gardens that are nice to look at. Some of the workers are nice and helpful. But overall, this place is problematic, the residents look bored and unhappy, parking sucks and management does not care about resident’s families.
Try calling the managers and see where you get. Leave 2, 3 messages, leaving your number clearly (and twice), no call back. Send e-​mail, same thing. You need to know what’s going in the place where you loved one lives, especially when s/​he is old and needs to be cared for. Well, this place couldn’t care less about that. And the price is sky high!
Try getting back after 8:00. The door is locked and the sign says «For entrance after 8:00 pm, call (408) XXX-​XXXX». Oh great. No intercom, no code to get in, no key, you just better have a working cell phone and the battery better not be dead or you are up a creek (no need to say the name of the creek). Then you are standing there in the cold and dark waiting about 5 to 7 minutes until someone can bother to get the door.
Also, when you get to the door that they have to open with an electronic card, they just rush up to the door and touch the card to it and then rush away. they do not bother do greet you or smile or say «Hi, welcome to Sunny View». Forget it! They do not even look at you. They could not be bothered. They act like they are doing you a big favor by touching that card to electronic pad and opening the door (there are a few exceptions but most of the workers are this way.)
Most often when I have gone there, the elders are sitting staring at a huge TV, often falling asleep, or looking bored out of their skulls. Occasionally I see them doing puzzles or doing some electronic game or other activity, but it is not anything Rich and fulfilling or stimulating, from what I can see. It is a sad place, really, in spite of the lovely trees and well-​manicured gardens. It makes me so depressed to see people just sitting there watching TV. Often what I see looks like a warehouse for bodies.

If you need to visit or be in a retirement/​rehabilitation center, this is it. This is much nicer than most places — not posh — but clean and friendly. The landscaping is manicured, all the staff members are very welcoming and accommodating. Hilary, a physical therapist, takes extra care of my friend who is staying there temporarily; she is personable, engaging, and very professional. Go check it out for yourself.

Sunny View Retirement Community is my favorite facility for my seniors! As a professional fiduciary, I have served many people who had been living at SV for years and were extremely happy. Once I became familiar with SV, I started moving appropriate clients there, too.
What I like:
Staff is there long term. There is not a huge turnover as in similar facilities. The staff make it a point to learn the names, likes/​dislikes of the residents, encourage them to attend activities and are always pleasant and helpful. They notice and contact me if they see anything that is not right.
Facility is on one level (mostly). I like this as a safety issue for getting seniors in and out in case of emergency.
Facility is very beautiful with gardens, fountains, nice places to sit and visit with residents. Exercise room/​Gym for those who want to exercise. Physical therapy onsite.
Activities are numerous, nice concerts, events in the gardens. Outings on multiple buses/​vans.
Dining is very nice. Multiple choices of where to eat. I’ve found the food well prepared and tastes great. I enjoy joining my clients/​families for meals. Dining staff learn the preferences of the residents and are eager to help.
Continuing care:
I’ve had residents at all levels: Independent living, Assisted Living, Skilled Nursing (Manor Care), and now in the «Special Care» sections. Staff in all sections are all caring, helpful, and attentive. Nice to be able to move from section to section and not have to do a complete move. When a client had to go to Skilled Nursing due to illness, her husband could still easily have meals with her and visit.
Rooms:
Rooms look out on gardens, trees, courtyards. Windows open for nice breezes. Bathrooms are spacious.
Mostly, if I have a concern about anything… I know I will be heard and there will be an improvement very quickly.
All this to say… my experience over the past 9 years in working with SV is that they deliver. There are many long term residents (20+ years) that are still very happy with their decision to live there. I’ve even moved my mother there! She’s been there almost 3 weeks and loving it! Wonders why she stayed alone so long!
Not for everyone… do your homework.
Unfortunately, all my clients are not able to live here. Some due to finances, some due to not being able to function at appropriate levels. It’s not the cheapest/​not the most expensive.

My mother has been a resident of Sunny View for over a year. The staff and residents are kind, friendly and respectful. Sadly, some of the administration people are less than sensitive and responsive. I have not been happy with the fact that I have to pro– actively inquire regarding my mothers health. My mother went through a serious health crisis a couple of months ago and we changed her living space within the community. Recently I was told by the marketing department that because of the remodeling being done, my mother needs to vacate by the end of the month and there are no comparable accommodations available. There is a waiting list for the newly remodeled accommodations and the cost is close to double what I am now paying. I was told to «look for a nice board and care home». When management was approached with the idea of my mother sharing an apartment with another woman, the idea was refused, however, couples are permitted to share accommodations. To me this seems not only discriminatory, but also inflexible. My mother, is now forced to change her environment and develop new relationships with new staff, leave her friends behind and start all over again. This is no easy task for a woman in her nineties with memory loss.

Sunny View Manor is a very special community. It is both a CCRC and a monthly rental community which means it is very flexible and can meet different families’ needs. It has studios, 1 and 2 bedroom apartments and some 2 bedroom villas for independent seniors. It also offers assisted living, memory support and skilled nursing. Since it is located on 12 acres, it has lovely grounds, paths and gardens. The families we have shared the community with have been impressed by the buildings and grounds which they are constantly renovating and improving but even more important is the spirit of caring and concern that is evident throughout. The staff and residents are friendly and supportive, and also there is a calm, secure sense one gets when walking around.

Caring for Seniors is never an easy task. My parents had been looking at several multi-​level care facilities in the area and it was my mother that drew them to Sunny View. While she was very reluctant to move, her comment about Sunny View was that it felt more like a home than an institution. Her initial instinct has proved to be spot on. Unlike some of the other places they visited, they have always been treated as individuals deserving of understanding and compassion.
Our family was pleasantly surprised at how quickly the staff responded to the needs of my parents as they made the very difficult transition of moving from their home of 45 years to a two bedroom apartment (villa). All the different areas (marketing, maintenance, housekeeping, food services, nursing staff) went way beyond what was expected to help them settle in and become part of the community. We even had some unexpected challenges that the staff addressed with kindness and much patience. In addition, the staff seem to communicate well with each other.
While the grounds are beautiful (mature trees and multiple garden areas) and there are some new features including an aviary in the Assisted Living area, it is the people that make the difference. Not only have the staff been very respectful and kind, but the residents were very welcoming to my folks. I’m very comfortable knowing that my elderly parents are surrounded by loving people.

I’ve been working at Sunny View for over a year now. From the start I was struck by the caring nature of the staff and the genuine joy expressed by the residents. There is a true sense of community. The staff, from activities to maintenance to dining services, is responsive to the needs and desires expressed by residents. In turn those living here show appreciation and encouragement in open feedback throughout the year.
I’ve worked in many different environments and this one, by far, outshines my experience with other employers. I hope to continue the tradition of excellence.

My grandmother stays here and it seems like they take pretty good care of her. The staff is very helpful and they even hold dinner parties for the residents. I frequently come here to check up on my grandma and most recently came to take her to a pediatrist visiting the community. Everything is within very close walking distance too.
A big plus is the fact that they are very accommodating towards Chinese residents as many of the staff are bilingual. All in all I think this place was a pretty good choice for her since there are plenty of others to socialize with at the community-​sponsored functions. My only concern is that the place is fairly open so that the residents could wander off on their own if they so choose. Then again, why would they when they pretty much have everything already there.
If your family is looking for a community in the area and especially if your family speaks a Chinese dialect, check this place out.