Sheldon A Zitman, MD

Long unheard of 2 hour lunches yikes!!! Long waits even though you have an appointment.
Dr. Kar is good and cares. Staff is rude but getting better.

I met the doctor and he seemed ok UNTIL he started doing my exam. It was really creepy and I was uncomfortable. So I was wondering if I was just overreacting and came back to read reviews and other women seem to have had a similar experience. How is this guy still practicing? The staff is unprofessional and rude. I waited for almost an hour. They took my ID and insurance card and didn’t give it to me even after I asked. I had to ask for it again before leaving. Something’s not right at this place!!! Avoid!!!

This one is for Dr. Kar who also practices in the same office!

Dr. Zitman has helped me through so many things and mistakes that I have made, I can’t even count. He takes time to answer questions, and doesn’t rush through appointments. The only issue is that there are usually really long wait times, so I have just done what I did with my last doctor, and come on the dot. I still wait quite a while sometimes.
The staff is a little hard to get a hold of sometimes on the phone. I’ve had wait times of 15 minutes before, usually more like 8. But a lot of times there are only one or two workers at the desk, and I don’t get my calls dropped after all the wait time. One thing I might suggest next time in their suggestion box is when it’s pretty busy, to give the option to to call people back instead of having such long waits. One time I called off and on for an hour only to get a busy signal! If I was going to take off a star it would be for this, but I am so touched by the help I have received I can’t bring myself to do so.
The only bad things I have had happen are the very long wait times (and sometimes, very long appointment/​waiting room waits). This seems to be a California-​wide issue, though.
Dr. Zitman is an understanding, caring doctor who has helped me through times of extreme stress and pain, who has gone above and beyond my expectations, and I thank him for it.

Dr. Zitman gets a grade of acceptable. His office staff however is exceptionally awful. My husband was billed for a procedure that was never performed and it has been an ongoing ordeal trying to get it cleared up.
Everytime we call they say, «I’m not seeing an record of you calling on your account.» Shocking! Everyone I’ve dealt with is rude and makes it clear what an inconvenience you are to them.
Again the Dr. is ok but if you have anything go wrong that causes you to deal with the office staff, you will be sorry. Save yourself the headache and go elsewhere.

Dr. Zitman is a very good, knowledgable doctor. He listens to all your concerns.
My parents are his patients and he gives them excellent care.
I highly recommend him. His nurse is very professional also.

I have been going to Dr. Zitman for several years, and I just love him. He is very patient, listens to all your concerns, and makes you feel like you are important. He never rushes through your visit, and makes you feel like family. I have had excellent care by Dr. Zitman. My husband also sees Dr. Zitman, and he feels the same way. I highly recommend Dr. Zitman for all your care.

I wouldn’t recommend this fraud of a doctor to my worst enemy. All his outdated equipment seems like it was donated decades ago. Be ware of this fraud.

Dr. Zitman has been our wonderful family doctor for over 20 years. He is knowledgeable, kind and caring. Yes, there is often a wait for him but when you finally see him, he takes his time with you, listens and responds. He never makes you feel rushed and he is WORTH the wait. Yes his office needs updating and I frequently remind him of that. That being said, I would rather have a great doctor who cares and listens rather than a perfect office. And about the doctor being creepy? What the? is wrong with people? How can a young girl write a novella over a «look» the doctor gave her? Doctor is a short, swarthy man with longish dark hair and is a little stooped over. His neck is a bit stiff and he has large teeth when he smiles. I suppose a shallow person could glance at him and call him «creepy». Dr. Z will not meet everyone’s image of Dr. Doug Ross (George Clooney), and so if that is what you require, go somewhere else. He has given excellent care to my entire family for over 20 years and goes beyond what most other doctors would provide. Some staff could use improvement but that is always the case. Some staff are excellent! Billing mistakes will be made and have nothing to do with the doctor. How about calmly calling to correct the problem?

I have been a patient of Doctor Zitman for many many years. He has hired a lot of front end help — some excellent and some tolerable. I needed an MRI done on my right shoulder immediately, Doctor Zitman OK’d the MRI immediately and Nicole the MA in his office expedited the order immediately. Nicole faxed and called VRI with questions they had and everything was taken care of. Now I have my appt in a few days. I would also like to compliment Mary, Caroline and his X-​ray Tech.
Doctor Zitman is an excellent Doctor who listens to you about what is going on and gets to the root of what is ailing you. He is also a great listerner and a great motivator. You can come into his office feeling horrible (we all know how grouchy we feel when we feel bad) and when he walks through the door to see you with that smile and the hug, it is a medicial remedy. I thank God every day that my family has such a great health care Doctor. (and he is a hell of a Sharks Fan)
A+ To Nicole, Carolina and Mary
A++ Doctor Zitman

Dr. Zitman is very patient to my child when we bring him for check up. The admin is ok and fast.

My former Primary Care Physician retired and after researching to see why I wasn’t contacted they told me that my file had been transferred to Doctor Zitman who my parents have been seeing for years. I had a sebacous cyst that was bothering me and had to be removed pronto. I called over to Dr. Zitman’s office and the friendly front desk receptionist told me to come over about an hour after calling for an appointment and to fill out forms.
So when I arrived I got my forms and filled them out. Nicole the nurse was so nice and asked me questions about my medical history. I told her that I had ear problems too and right away Dr. Zitman had my ears checked out and had Nicole flush them out with a syringe and water.
After a bit Dr. Zitman came and opened up my cyst which was infected. He was so friendly and kept asking how I was doing. He knew how much pain I was in. After it was open and draining he told me what medicine to take and had the nurse pack it.
They have this patient portal where I can check my records online and it was super easy to setup. It has appointment reminders, visit synopsis and other medical tests. My other practice did not even have this portal setup. You can even email the staff with any questions.
Over all I was blessed to have been seen on a moments notice when I was in pain and it was super easy to fill out the forms as well as schedule my follow up visit.
The nurse quickly sent over my prescription to my pharmacy and I can now say that my pain level went way down after the draining of my cyst and starting the antibiotics.
The office looks welcoming and if you have to wait if the doctor is running behind schedule so be it. There is even a sign in the treatment room apologizing for any delays and how they want to spend quality time with every patient.
There is even a lab next door for blood work and other lab tests (LabCorp.

Prescribed me increasingly high dosages of antibiotics for THREE MONTHS straight when my illness wasn’t responding to treatments he just gave a higher dose. Since then. My immune system and stomach haven’t been the same.

WARNING: HE over bill me!
Zitman office welcomes new patients and so I set up for a physical exam.
I went to Zitman for a physical which was fully covered by my insurance. He then tried to talk me into getting more exams but I declined. The he started asking me questions about me etc.
But i let him do the talking and actual physical exam (rectal. prostate, chest, ear etc and later a blood/​urine test taken at a lab on another time).
6 months later, I got bills from the insurance company and from his office saying I owed them $. I made several calls (which is frustrating and time consuming) and each side blamed the other.
Finally, Zitman office claim that beside doing the physical, I actually went in there for an office visit which he charged for $ 139.
That is not covered by the insurance.
Question: how do one do a physical without going to the office to see him?
I felt he is truly trying to overbill and dishonest about it.
this is the reason why I decided to write on Unilocal to highlight to anyone thinking of using Zitman.

I have finally had it with this medical office! (This is my first post ever on any review site!) The staff here is just plain RUDE! (Forgot who the previous person was but this time it was SILVIA). And the bad attitude has been consistent everytime! I kept telling myself that I’m here for the doctors and not the staff… and that maybe I caught them on a bad day. Nope! It happened again and then again. I’m done making excuses for them and will no longer look pass the horrible/​rude staff.
Time for me to search for a new medical office. It’s really that simple. Don’t put up with that type of treatment when you’re the one paying for the service. They will not get another penny from me or my insurance. Yes, it’s that bad.
I really hope Dr Zitman and Dr Jalilie reads these comments on here.

This place is incredibly out of date and I feel claustrophobic just entering it, with its drab décor, 1995 bay area parenting magazines, social-​security-​and-​passport-​office-​style windows, and worn seats.
This was my doctor’s office growing up and every time I’ve been here the wait has been AN HOUR OR MORE for very cursory 15 minute checkups.
ALSO once I got really sick (flu, coughing loudly) for 2 weeks and I wanted to not have to worry about work so I asked for a doctor’s note (which I’d need if I took more than a week off work). Dr. Kar refused to give it to me and IN ADDITION accused me of scamming my company: «I can’t give you a note because then you can take three months off work and claim short-​term disability.»
WTF!!! when did doctors become freaking Republican Fox News anchors!!!
If your patient is OBVIOUSLY in pain and coughing and has the FLU and uses their professional judgment and relationship between them and their manager to determine that they are not going to work for a few days, is it not the doctor’s job to police their disability leave policy. I’m not asking them to lie and say I’ve got a brain aneurysm I’m saying tell the truth and WRITE A FREAKING NOTE SAYING IVE GOT A BAD FLU and hey MAYBE i might need a few extra days to get better, jerk!
Obviously doctors here lacking in empathy and respect for their patients. you cannot run faster from this place.

I’ve been with Dr. Zitman for the past four years. Dr. Zitman is great, very patient and a good doctor. BUT his office staff are the WORST. They could careless about the patients. They are rude, impatient, and non-​caring. All I can say is I hope Dr. Zitman reads the reviews about his practice on Unilocal,and I wish him good luck.

My parents were patients of his for years. My mother has told me stories about how creepy this guy is, especially during breast exams. She also saw him slapping a nurse on the butt one time, and noted the nervous and uncomfortable expression on her face.
Thank goodness for Unilocal; we’ve now found a new doctor who is wonderful. It doesn’t matter how good a doctor is (he’s not exceptional in any way), it’s not worth going to see them if they give you the heebie jeebies.

Dr. Zitman is a good Doctor but his office is an absolute nightmare. Every-​time I call… if by chance I actually get someone on the phone I immediately get placed on hold for a minimum of 10 min! I had to fax the same document to them 3 separate times because they «lost» it. There office staff is very rude and unprofessional. I will never go back again.
P. S. Don’t ever leave a voice message for Dr. Zitman it will never get returned.

I’d like to give more stars for Dr. Zitman; he’s a frank veteran doc and is willing to take the time to discuss things with you. Consider my stars for Dr. Zitman 4 Stars.
That said, I reached 2 stars by adding the NEGATIVE 2 stars for the Office itself.
They are unresponsive, and sometimes seem almost spiteful with how they manage you. For instance, despite the fact that I’ve lost several hours of my life waiting in their office (I have even waited when I was the VERY FIRST PATIENT OF THE DAY), they will not, absolutely NOT, cut you a break on their 24 – 48 hour wait for Prescription refills, and more often than not they will wait several days before getting off their asses to actually, you know, return the phone call. I’ve had to ask the pharmacy to forward me tabs on vital antibiotics because the goddamn office hadn’t called back FIVE DAYS LATER.
Are you getting the picture? They are extremely disorganized, and don’t care one bit about it. I was tempted to buy them a christmas card saying how happy I am that I am not going to their office anymore, but it’s not worth it; they’d probably lose the card in the pile of pending orders that they haven’t gotten to yet.
Do yourself a favor: If you are in Cupertino and need a GP, go to Palo Alto Medical Foundation, which is a block away and infinitely more caring and modern; My wife switched to them last year (after Zitman pissed her off one last time) and all I hear are good things compared to my experience with Zitman.
Sorry Sheldon, you do seem like a nice guy, but you are surrounded by chaos. I can’t deal with this anymore.