Public Storage

I rented from them for about 2 and ½ years. Always clean, and accessible. I was having a hassle getting my refund back for 9 months. My calls and mail were ignored. Once their corporate office became aware of it, the check was sent immediately. I appreciate their belated professionalism.

1 Star for 3 reasons:
1) COCKROACHES!!! Had my stuff in there for 1 month. I moved it as soon as I could because the customer service was so bad for my check in. I only had 10 boxes or so with stuff like clothes and stuffed animals and upon unloading from the truck 2 separate boxes had 2 BIG COCKROACHES CRAWL OUT! I’m horrified because I know that means there are many more inside the boxes.
2) They don’t tell you this online or on the phone when comparing quotes but the REQUIRE you to buy insurance (even though the contract you sign says you can waive it). I told them my homeowners insurance covered it but the kid working at the desk said he didn’t believe me and wouldn’t rent the unit to me unless I accepted the coverage they conveniently offer.
3) They told me I had to have a lock even if I didn’t have anything in my unit for the first week or else they wouldn’t rent me the space. Annoyed but whatever I made a trip just to pick one up. Showed up and they wouldn’t accept my lock because it was a combination lock and I had to buy one of theirs for $ 20. I JUST talked to him on the phone and he told me to buy a lock but didn’t say it had to be any specific kind of lock.

I am giving 2 stars rather than 1 because the place is clean and I had no pests issues, which I cannot say of other storage facilities I’ve used. However, the positives end there.
Their hours suck!!! The office is never open. I should have known given how much trouble I had coordinating when I wanted to move it. They tell me they can’t have set hours for going to the bank «for security» but what about everything else? It seemed like every time I needed the office, they were closed, DURING THEIR STATED OFFICE HOURS.
Today, at move out, it was particularly absurd. I wanted to move out at 1:45. It’s Halloween, I have other things to do and their deadline is 4:30. The office was closed, so I waited, thinking the sign said they’d be open at 2:00. At 1:55 someone came by and told me he was at lunch and wouldn’t be back until 2:10. So, apparently I’m supposed to wait 25 minutes to move out??? This was the fourth time I had to wait for someone in the office of two times I needed the office (move in and move out). Yes, I had to go back 3 times to find someone when I wanted to move in… I should have known not to do so.
In addition, one needs a code to leave the facility. I’ve never encountered that before. Of course you need one to get in, but to get out? What if it doesn’t work? You’re stuck there? That seems like a serious safety issue as well. Once you’ve entered a code to get in, why on earth should you need one to get out?
Lastly, they put stickers on your locks with their logo. It’s a nitpick, but I need to return the lock to where I borrowed it and I can’t get the sticker off. It’s not their lock; it’s mine. WTH do they think it’s their right to put their sticker on it. They claim it’s for security. How does that work? I can’t change my lock later? Somehow if there’s a new lock that means someone broke it? No, they want free publicity. It’s absurd.
Yeah, won’t be doing business there again, but it WAS clean.

Today I closed one of three units I have, meaning I still have active two units. I came back to get my stuff and the pass code doesn’t work!!! I called corporate office and took 20 minutes and being treated with rudeness to rectify the situation. I was given a code that opens the gate. Very attending to say the least.

I secured my storage on line and fill out application to help make the rental process easier. Brian was very helpful and friendly, he made sure we understood the rental process and he also took us to the rental storages to see how big the units were. Overall my experience was Great!

I wish that I would have read the reviews before coming here.
It was a convenient location since I work across the street at Apple. I also figured that it would be safe and secure since it’s in Cupertino.
I reserved my 5′ x 10′ unit (B041) online and moved in on ⁰⁴⁄₂₂ at 9:45am. The male employee (Hassan I think) who completed my rental agreement paperwork was professional. He asked me the standard questions, «What will you be storing in the unit? Any furniture?» I responded, «I will be storing high end rims and tires, electronic test equipment and some personal items but no furniture.»
After we inspected the unit, we walked back to the office at which time he offered to sell me one of their standard locks. I informed him that I had my own lock. He asked to see my lock so that he could confirm that the lock would fit. I gave him my lock with keys. He inspected my lock for @ 5 minutes and handed it back to me stating, «It should fit.»
After getting checked in, I offloaded a set of (4) 18″ Mercedes Benz AMG rims with tires, a set of (4) 20″ Zenetti rims with tires, a Biddle 15kv Megohmmeter, a box with Fluke Meters and an oscilloscope, a box with personal photos/​personal items, 10′ x 10′ Quick Shade canopy and (2) garment racks. I left the location at 10:18am per the gate access code log.
I returned the following morning on ⁰⁴⁄₂₃ at 8:58am to offload more items, opened the door to my unit and found the following items missing: (4) 20″ Zenetti rims with tires, Biddle 15kv Megohmmeter, box with Fluke Meters and an oscilloscope and my box with personal photos/​personal items.
There were no visible signs of forced entry and the lock had not been tampered with other than the key hole cover protector had been moved up as if someone used a duplicate key or picked the lock.
I called the Santa County Sheriff’s Department who responded and took a report. The Deputy agreed with me that this appeared to be an inside job based on the following facts: (A) The gate access log showed me leaving on 04/​22, 10:18am and returning on 04/​23, 8:58am. (B) When I offloaded the items on 04/​22, there was no vehicle traffic or foot traffic that saw me offloading my items. © There were no visible signs of forced entry. (D) My unit was a smaller outside unit versus a larger unit. (E) There were no other reported thefts that day or that week. (F) The only person who knew what was in my unit was the PS employee. (G) The only person who knew that I had just moved into my unit was the PS employee. (H) The gate access log from 04/​22, 10am until 04/​23, 9am showed minimal vehicle traffic. (I) Who ever was responsible for the theft must have had a smaller car because they did not remove everything from the unit. Especially, the high end Mercedes Benz AMG rims. The PS employees car was a (4) door Saturn.
The onsite manager Alicia was present on ⁰⁴⁄₂₃ and cooperated with the Deputy Sheriff. The employee who completed my paperwork on ⁰⁴⁄₂₂ was not at work on ⁰⁴⁄₂₃.
To add insult to injury, the insurance company who handles loss/​theft claims informed me that they do not cover claims for units that do not have any visible signs of forced entry.
In a nutshell, I just got taken for @ $ 7,500 worth of items.
I contacted the PS DM Joe S. who responded to my email the following day.
I had to make a trip back home on ⁰⁴⁄₂₃ to offload my items that were in my SUV, then return to the PS location to pick up the other items from ⁰⁴⁄₂₂ and then drive back home and offload those items. I wasted another 4 hours on ⁰⁴⁄₂₃ because of the theft.
I moved out on ⁰⁴⁄₂₃.
I will never use this PS location again. I have since informed the contractors who support Apple projects to beware of this place. I have also posted a blog on our internal employee site about this place.
FYI… I also learned that this PS location does not have security cameras. Hmmmm?
Let me add that I’m compensated very well by Apple and do not have the need or the time to run a scam.

I have never received such bad customer service in my life. In 34 years I have never met people so rude. I made a reservation on-​line and the people at the front desk seemed to just want to go home. We checked in an hour before they were to close and they basically wouldn’t help us at all. It was like pulling teeth and the whole time the employees seemed agrovated the someone wanted a unite. I WOULD NOT SUGGEST THIS LOCATION.

I needed to move out over the July 4^th weekend. Hasan, who was at the desk was very helpful, efficient and easy to work with. In general, a very good experience.

I’ve rented here three times totaling 2 years and my first experiences were positive. The location is good and my stuff was secure.
This last time I rented there was absolutely terrible service. I mean outstandingly terrible, they lost 3 stars for it.
The guy who manages the place went to nursing school (name is on the wall) and him and his gf/​wife who live on site have become miserable people, horrible to their customers. They often lock the gate well before 9. They threatened me and my friend one time and would not let me back in BEFORE 9PM to lock up my unit. I have never been in the gate past 9PM. So their beef with me personally is unfounded. Yet they were crass and abusive and enjoying my suffering when they refused to let me in ten minutes before 9, to simply put the lock back on my unit. My friend was loading in lawn chairs and I accidentally put the lock in my car with stuff I pulled out.
Many times they lock the gate at 8:30, so if you are like me and often swing by after work to grab a box to take to goodwill or get a cooler out for a camping trip the next day, expect to be disappointed.
Personally if I need storage again I will not go back here now that the Management is so ridiculously bad. I would use the Public Storage in Sunnyvale, if you don’t mind the distance. Or try Aaron’s or another place in Cupertino.
I have rented storage from downtown LA to Seattle and the Green Valley Road location has become hands down the worst and most inconsistent storage facility, I’ve dealt with.

Overall this Public storage facility was adequate. I was able to store my things and retrieve them after a couple months without fear of theft or other issue. If not for their extremely poor level of customer service, I would give them 4 stars.
Pros:
— Convenient location, if you’re in the Cupertino area
— Clean facility
— Affordable
Cons:
— CUSTOMER SERVICE
Here are a few examples their lack of customer service.
1. Upon first arriving at ~1:53pm to talk with someone about renting a unit, I was greeted with the door locked with the employee inside the sales office. He came to the door, cracked it slightly, and said «Come back at 2pm, I’m on my break.»
2. Just about every time I have visited since, there is a sign on the door saying «We will be back in xx mins.» The is very frustrating when you need to deal with an employee directly.
3. They did not explain move out procedures at all. They did not try to inform me of any move out issues until several days after my scheduled move out. The issue was quite small, but their lack of responsibly resulted in me being charged for all extra days after move out!

I got sucked into the «First Month for $ 1» pitch and ended up leaving my junk here for 5 years.
They raised my rent slowly every now and then. By the end, I was paying $ 208/​month for a 10×5 (i believe). 5×12 x ~$ 180 = $ 10 800. oh boy the pain. Please make sure you have a move out date. Since the rent isn’t so bad, you just end up never leaving it there.
After 4 years, there were spider webs and dead bugs on my items, but everything seemed untouched and safe.
I only had to interact 3 times with the staff (move in, forgot key, move out), but I’ve had no problems.

Wow. I have to say that this was the quickest customer service ever… I literally clicked submit on my computer to make a reseat ion and within a minute, I had a call from a gentleman confirming my reservation! He said he will call to follow up on Friday to see my exact move-​in date.

DO NOT RENT HERE! This place SUCK, customer service are unbelievable rude,
I reserved a unit here with a mean B*TCH Elisa, i asked to switch to different unit later on the same day (the wedsite said that can do that on your move day) she told me that i can not, so i asked to talk to manager and she told me there are NO manager available to talk to me, i asked for the manager name and contact information but she will not give it to me.
She decided to cancle my unit rufund my money because SHE does not want to do business with me and hung up.
I called the customer service and talked to the manager to explained to him everything but never hear back.
They cancled my unit but still took my money, and here i am still waiting for someone smart enough to help me.

Terriable customer service, worse yet when I asked to speak to a manager i was told they were unavailable, so I asked for the district manager at which point women that works there said she wasn’t allowed to talk to me because I was only an authorized user and hung up on me. I have since got the number of the district manager and left several messages but apparently Scott Hollande the (DM) doesnt care enough to return my calls. bottom line I would never do business with these people because as a customer you have NO VOICE.
–update–
I spoke with the reginal Manager who was very helpful and was able to resolve the issues I had here. apparently you have to go that high up if theres a problem at this location.

Just getting started with this business, and so far we like what we see! Courteous efficiency at the front desk, and much better rates than the place we had our goodies in Campbell.
We were amazed that for being off the beaten path, they were really quite busy.

This place is a f’king joke. I hope all their facilities are not all like this because they will go out of business really quickly.
My company has storage with them. I just went there to buy a single item from their small front end store (which we know are high margin items). The WITCH sitting there copped attitude, and had the audacity to say she couldn’t help me with the SINGLE ITEM because she was on her lunch. Her «intelligent» recommendation was to go somewhere else to buy it. Seriously, ARE YOU KIDDING ME? I thought I was on candid camera.
What a joke. Either close shop completely, have your employees actually help customers, or hire another person to staff the place if someone is taking lunch. Get real people.

I *heart* this Public Storage. Mike, the guy I always work with, is fantastic! This is the second time I have rented from him and I have to say, I don’t mind spending the money, knowing that my junk is safe and that he is so friendly.
The place is kept immaculate and it’s very centrally located. Excellent!