Michaels

Bad experience at Michaels when I tried to book a bday for my daughter. I went twice to Michaels to book the party and both the times there was nobody who could help me with it. They keep saying that only the manager ‘Christine ’ knew how to book a party. I told them that it should not be this difficult to book a simple party and left my number with the cashier. The next day Christine calls me and by that time, the day I wanted was already booked. It is possible that she was having a bad day, her tone was on the rude side from the beginning. It was like she was not really interested at all. And I did tell her this. Birthdays are special days for kids and arranging a party should be a pleasant experience, this came no where close. Finally, the call got disconnected and she did not call me back. Now I am not sure whether I should really go for this or not. My daughter was all set to do it there. Very poor service:(.

I love that there is a mobile app for coupons! That way you don’t have to search your emails for the dang thing. It’s especially helpful for those single items you forgot you ran out of and don’t want to pay full price.
Great hours — love that they are open late for my late night must-​make-​now-​im-​inspired projects.
I’ve found that the yarn section hasn’t really held my attention as of late, but there are usually some nice deals on certain brands.
Usually ok parking around this location and service has always been reasonable for me.

I had the pleasure of running into Sasi (I’m not sure if that’s the correct spelling) on Saturday, December 5, 2015. She greeted me with a smile as I entered the store, and on the way out, she was my checker. I was amazed at how busy Michael’s was (I only go here a couple times a year, and I always forget about the holiday traffic). Sasi was speedily checking out each customer, while answering questions for other coworkers, some shouting down the registers, others on the floor, walking over to get answers for questions, all while politely taking care of the customer in front of her. When it got to me, she didn’t miss a beat! She was efficient, engaged in delightful small talk, and got me on my way to starting a crafting project for my daughter. I don’t always have the most pleasant experiences in Michaels, but Saturday, at that location, Sasi made my day!

My favorite Michaels.
Bigger shop and the most friendly staff of Michaels. I took 2 classes here and loved them too. Cashier Julie was amazing. Everything is organized, clean and they staff will give you clear product information. I recommended this place to everyone

Horrible attitudes in customer service. If you buy something be sure as hell it is not going to be returned. I bought a project Life album at 50% off on Saturday and it didn’t work out with the kit that I have. The next day I return to the exact same Michael’s to exchange it for a different print. The cashier at customer service gave me attitude and said I would not be able to do an even exchange because the sale campaignstarted over on Sunday and yesterday’s discounts were no longer available. I asked the manager who gave me just as much if not more attitude. And gave me the biggest attitude about exchanging it and told me in the snottiest tone «it is opened». After I told him it did not work out for the project he said to me «i have no control over your project.» The after reviewing the product like i retuned a cut up piece if paper (only the sticker label was removed), «i Will exchange it as an exception. But going forward know that this is not something we normally do. I’m gonna make sure that this one is nonreturnable. «He proceeded to open the new album and rip off the sticker that’s on there. That sticker has to be carefully removed so I asked if I could remove it so as not to damage the album. After he saw how difficult that sticker is to take off he said «here let me try something» and cut off half the label. I thought it was just the Michael’s in Texas that were jerks. But apparently it’s a prerequisite to work at any Michael’s in the cashier or management positions. It’s not like Michael’s is going to go bankrupt over a seven dollar and 50 Cent exchange. Screw Michael’s I’m never shopping here again. I will take all of myBusiness to
and joanns. And I’m telling the world the same thing. And I’m telling all my friends and family the same thing. This review would’ve had one star, but I’m giving it two stars because they made a «one time exception» I will be reading all of their policies online tonight and writing in to the regional manager. Crafters spend a whole hell of a lot of money at Michael’s. I start my Michael’s boycott today.
oh, and make sure you can live without cell service while in this store. Horrible coverage. Apparently they over charge you for crap but cannot afford to install network extenders so you can still use your cell phone like every other major business.

Rudest Customer Service EVER. If I could give a 0, I would, but since I can’t — let me break it down for you.
I’ve had the pleasure of visiting Michaels twice in the last two days — on both occasions, both left me cold.
Yesterday, when I asked for help opening the locked glass cupboards where brush markers were kept — the cashier kept repeating «brush paints» — totally different thing and located in a different cupboard altogether — and when I corrected her for the third time. she actually said «Yeah, or whatever» as I was walking away. I’m not deaf — and if you don’t care about what I’m asking for, don’t work as a salesperson, there isn’t any need to be so rude.
Today when I went back to exchange my art supplies (Thanks not-​so-​helpful salesperson who encouraged me to try out colors on a waxy piece of paper, how was I to know as a first timer with markers that the colors would be VERY different on the correct type of paper?) — I tried to explain that I had misplaced the receipt — was treated equally rudely.
«Slide the credit card you think you used through NOW, no NOW, not that way. No I wasn’t talking to you I was talking to someone else.» and when he couldn’t locate the receipt, my lovely cashier promptly handed the three pens back to me without saying anything. When I asked if it meant I couldn’t exchange the pens he said «Yup. Next!»
What the… ???
–1000 points for customer service — your time is better spent buying ONLINE rather than giving these people any business whatsoever.

Ever since they moved, I was hoping that they would get better with time, but the issues seem to be more than growing pains. There’s no help when you need it, and they start to ask you to set your basket at the front if you have more than a few items inside it — how are you supposed to choose components of whatever you are crafting if you can’t even compare items to what you have in your cart while you’re shopping? I eventually just gave up — they were asking several customers to do the same, and I found it to be too much and said nevermind, I would simply support online stores instead at this point. The reason for going to a brick and mortar store is so you can see things and compare them in person, and now the staff at this store. So I suggest if you need to put together a lot of beads or jewelry, go somewhere else, because as soon as you have more than half a basket-​full of beads, they start harassing you to place your basket up front, and give you a new basket… not exactly helpful when you need to coordinate color schemes and don’t have a eidetic memory.

This store has a good selection of decorative items for the home. It has lots of art supplies for kids’ projects at school. There just aren’t as many frames for photos to choose from. Their framing expert also didn’t have too many suggestions for me, when I needed a specific style of frame for an introductory sheet. Parking is convenient and the supplies are organized neatly.

Thursday morning, I was in the area, saw the sign and as usual, decided I had to stop and shop. The fact that the store was next door to Safeway was an additional bonus for me, and it was early, a little after 10:00 am.
As usual I found the items I needed almost immediately, then wandered the store just to see what they had on sale, you just never know what goodies you’ll stumble upon. Eventually I made my way to checkout where I stood waiting for a checker. I spent more time waiting in line than I did actually shopping.
While waiting I noticed an employee busy stocking a shelf near register #4, when she finished she called over to me that she could help me now on #4. My first though was if she was back up for checkout, why didn’t she immediately offer to check me out? There was a line after all and no less than six people waiting behind me.
I approached the counter, set my items down. She didn’t greet me, she didn’t ask if I found everything I was searching for… all she did was ring up the items and tell me the total. No thank you, no smile, no nothing…
Based on this experience, I will avoid this location in the future… there are too many shopping options out there to settle for this type of customer service experience.

This review is for the framing shop.
I brought in a fine poster to be framed there 2 weeks ago, as a gift for our son. I was excited about this poster and I knew it would turn out well. The end result was FAR better than I expected, because I was lucky enough to bring it to Michael’s Cupertino and deal with a young woman named Taylor.
Taylor saw my print and got terrifically excited about it. Her enthusiasm was infectious, all of a sudden I was even more excited than I had been. She made several wonderful suggestions to enhance the finish product. She has a framer’s skill but more importantly an artist’s eye. She had some strong opinions about colors and materials, but she wasn’t pushy. I also had some strong opinions, and working together we created what has to be considered a masterpiece of framing!
I am so thrilled with the final product! I am so lucky to have had Taylor at Michael’s to help me!

this place is great for wedding season, if you have the energy to drop by once a week for the 40% off coupon.
there will always be kids running around so be polite and step away so they don’t hurt themselves.
aaah crafts, makes life so much simpler.

Good selection and well stocked, but the customer service leaves a lot to be desired. The staff is complacent and sometimes even downright rude. The manager doesn’t help the staff but just stands around giving them orders. If they can’t be happy working there they should at least try not to look so miserable. I did find what I wanted but had to wait in a short line for a long time. In the future I’m only going to this Michaels if the other ones in the area don’t have what I need.

This the place to go to if your in need of art supplies or school project supplies! I’ve always found random things that I’ve needed for projects here. With their large selection of items you can usually substitute or find an alternative if you can’t find exactly hat your looking for! My son love to buy their clay here that you can bake and its aurally okay sale which is great!

This is one of the newest and nicest Michael’s I’ve been to. They have more stock than most, but in order to get everything I needed I still had to go to a combination of Michaels between Sunnyvale and Redwood City.
Most of the employees are more well informed compared to other locations but the manager and male cashier were unfriendly.
4 stars for being fairly well stocked and organized.

Visited this location for the first time today with hubby. He was skeptical as we had nothing but bad experiences with the store on El Camino.
First thing we liked is that there is plenty of parking and easy access. This store seems much larger with more goodies. Once we got to the framing area, we spoke with the framing manager, TJ who was very friendly and helpful.
Overall good experience. We didn’t buy anything today but will probably come back here since we had stopped shopping at Michaels altogether after horrendous experiences at the El Camino store.

Some of the employees literally are lifeless here… at least act at least like you are semi interested in my question when I approach you…

I been to many Michaels during holiday season to get all my wrapping papers and Xmas décor. Usually I don’t help them because it is a franchise and nothing much changes. Except… the staff here went above and beyond to help me out
There was a picture frame that was buy one get one free. Only problem is there is only one left. The manager over heard my conversation and asked if I really wanted it. I said yes because it was perfect for my friend’s son one year old bday. Sure enough, she gave me 50% off the frame.
It was close to their closing time and they did not rush me out. Overall, the experience was great and they have a huge selection of Xmas décor!
Will be back!

I love Michaels! But I’m not a craft person at all, so we have a fairly distant relationship: I go in with high hopes, buy a bunch of supplies with a plan in mind, butcher my project, then avoid the store until I forget how bad I am at crafting. Wash, rinse, repeat.
It’s worked well for us over the years.
But today I had an epiphany about my Halloween costume, or lack thereof.
I went with one item in mind: white gloves.
Unfortunately, the kind ladies at Michael’s did not have any– just black, green, orange, and pink, and only in kid sizes. But they were super helpful about where to look and different options for my outfit or other stores to try.
And as always, their clearance section really got me.
My cats now have Halloween costumes– why, you ask? Well, who can resist humiliating their pet for the low, low price of $ 3? I’m not mean, I pick up their crap and spend a considerable amount on vet fees and apartment deposits. I deserve a little joy.
Michaels is already decking their halls with holiday décor as well, most of which is oddly already on sale. Their sales are what really get me– the clearance section should have a separate entrance, with a DO NOT LET THIS PERSON ENTER sign featuring my face. Because I’ll go nuts there– holiday cards for under $ 2 a pack? Monogrammed notepads to gift to my teacher friends? Various candies and trinkets galore? I don’t need them, but who can beat the price?

Halloween is the best time for this witch to fly into Michaels. It really brings out the Morticia in me.
LOVE LOVE LOVE the arrangements that they make (and I usually go home with at least one every other year). And the crafts! Holy crap, there’s tons of cool embellishments and doodads to decorate with: feathered birds, spooky looking skeleton parts, little signs, garlands, DIY kits and all sorts of fun and interesting things. Today I even saw a little porcelain doll hand that was made into a pendant. That is the craziest thing ever… love it.
I’m not big into scrapbooking but I giggle with delight over the cool stickers and scrapbook paper that they have. It’s just so much fun.
I get coupons via email and really enjoy coming here to cash in. I love their selection of kids crafts and other things like leather craft stuff and their silk flowers. It’s just fun to go here when I need something hands-​on to do.
Not too many fine art things, but just enough basics that you’ll be OK if you need some general stuff: oil, acrylic, sketchbooks, drawing pads, brushes, foam core, pencils, etc.
I’ve been to the framing dept. for stuff like plexiglass and glass cut to fit. I’m a DIY framer and usually just do my own work if I can.
The outdated mall is under construction. They’re building a Safeway and some other stores so if you miss the entrance to Michaels and FedEx you will have to make a U-​ie and come back.

Somehow, whenever I go to Michael’s, I always end up coming away with more than I had intended to buy. «Oh, I just need a pair of fabric scissors» is apparently code for «let’s buy fabric glue and fabric paint and oversized t-​shirts for even more DIY projects.» Michael’s seriously has everything, and it doesn’t help that they always give you coupons for next time when you check out.
For the most part, the people who work here are generally cheerful folks, but there was one awkward time when I was checking out and tried to use a coupon, and the cashier just gave me this scathing look and said «That coupon’s useless because all your items are on sale already.» Which is fine, but I could have done without the glare. Other than that, everything’s been dandy.
tl;dr: Michael’s is one of those places where I regularly have to stop myself from buying ALL THE THINGS.