Keith Kosakura, OD

My husband got his eye exam done a week back and was not recommend any reading glasses then. He just started feeling his near vision is blurry when he reads on paper or screen.
I called the office, they said he will have to pay out of pocket as they already checked his eyesight a week back. Really? Can’t stand behind their evaluation, even for a week. They refused to even reevaluate only his reading eyesight.
All the 5 star reviews are baffling me. May be it is thing of the past.
This doctor has become too complacent with his reviews. please find someone who is willing to impress you to get your good feedback.
I just asked if I could talk to him for couple minutes any time during the day and answer I got was” he is too busy, back to back patients «really? Not two minutes for old customers because too busy making money.horrible.5 star status won’t last long. Both the staff, Leddy and Cathy were not in the least empathetic as well.
.And yes, no appointments ever available before at least a month. bye! bye!

Well it was time again to get the Mark One eyeballs checked.
I have been coming to this practice and it’s previous incarnations longer than I can remember. Keith is great and so is Sherie who we saw this trip as we were on the weekend this time. A great collection of frames and such.

First time customer and I absolutely adored Dr. Kosakura. So personable and funny. The entire staff was patient and kind, even though I got lost and ended up being late… yet, no one made me feel rushed. I do wish they had a bigger eye glass selection but what they do have is quality and well-​picked out. So happy to have found my new Optometrist!

I’ve been going to see Dr. Kosakura for over 7 years now. The staff is always friendly and helpful. Dr. Kosakura always greets you with a smile, and I feel he is very thorough and professionally with his eye exams. He always explains what is going on during the exam and is willing to answer any questions you have thoroughly. Plus he never makes your feel like hes in a hurry to get on to the next client. I have recommended him to several friends, who have also been happy with him.

My family and I have been coming here for years. The staff is pretty friendly, although this year, there’s a new woman that works here that could rub people the wrong way, she may come off a bit rude sometimes. Maybe it’s just her personality.
It’s close by, convenient, and the doctors are warm and friendly. We’ll definitely continue to be patients here.

We have been going there for decades and will continue to do so. My mom went to Dr. Kosakura’s dad before he retired. Reason? Dr. Kosakura is honest and his staffs are wonderful. There was some comment about his staffs. I don’t think this customer realized that each person has different responsible job. There is one main receptionist and others are accountant and assistant. I don’t think it is fair to assume everyone is receptionist just because they are sitting at the counter.
WELL. Receptionists are human beings, too. IF the customer is arrogant and has BAD aura, why bother. Lenscrafter is a better option for some people.

Super professional, friendly and so helpful! This includes Dr. Kosakura and his staff. I was referred here for an exam (I hadn’t had an eye exam in 7 yrs or so!) and I’m so glad I went. It’s far for me to drive, but absolutely worth it. Their equipment is state of the art (love that they can take a digital picture of your eye and actually check out the blood vessels in your eye ball!) Big selection of glasses and I just really liked everyone I encountered during my visit. Can’t say enough good things about Dr Kosakura, the ladies in the front and the entire office. I’ve found my optometrist. and I WILL be good about going for regular exams from now on ;)

It’s good to know that even in a shaky economy we have prosperous businesses in Cupertino who can turn away new paying customers. I never got to meet the Doctor. Due to the poor customer service, I ended up going out of my way to Lenscrafters. More expensive? Maybe. But less time wasted during the transaction, and the Lenscrafters receptionists treated me like a valued customer.
Recently, I lost my glasses on a business trip. I live nearby, and hadn’t gotten a new prescription in years (I usually order glasses online), so thought I’d give this local business a try.
I walked in one morning to a reception area with one person checking in for an appointment, and 3 receptionists at the desk. I waited while the guy checked in, and told them I was a new customer who needed an eye exam and glasses. I was told to wait and someone would get to me.
I sat by the reception desk checking email. After a while, I realized the 3 ladies at the desk were not on the phone, just doing paperwork with no particular urgency. I think one other person had come in to pick up glasses during my wait. But not even a peep in my direction to get my information or let me know how much longer I would wait. So, I waited 10 more minutes and walked out the door. Not in a huff; I was more surprised and disappointed than pissed that these ladies chose to ignore me.
edit: 3÷22÷14 — I see another customer (Herzk H.) wants to attack me for posting my honest experience. No, I was not arrogant nor rude. I took a shower and brushed my teeth that morning, so that wasn’t it either. I also wore shoes and a shirt, if you’d like to know. I was a very polite and patient guy looking to give a local business a chance. And I don’t appreciate my precious time being wasted. If there were 3 people sitting behind a counter, and the lobby is empty, I expect someone to check in on me promptly. I shouldn’t have to wait 20 – 30 minutes without a peep. I sincerely hope my review was used to improve the working practices of the staff.

Quick, professional, friendly. I would return if I had VSP again. I made an appointment on the phone, and the called with a reminder a few days prior to the appointment. There was no wait when I arrived. I found the optometrist, Dr. Kosakura, to be extremely professional and kind. He answered all of my questions and made some gentle suggestions without being pushy. I also liked the fact that he explained all of what he was doing. I really hate the eye puff test that they do for glaucoma, and he explained that the tool he uses now is much gentler. And it was!
Highly recommended!

I needed new glasses, and after looking through the VSP database, I found Dr. Kosakura’s office near my workplace. Unilocal reviews were very positive, so I had a good feeling going in. The doctor was very friendly, and had a very easygoing but brisk demeanor. I immediately felt at ease, and the exam was over in no time.
On the other hand, his friendly staff made me feel a bit tense, because they were all really good looking. Where does he find these people?

My company changed insurance so I needed a new eye doctor. Dr. Kosakura was recommended by my sister Michelle for his expertise and great attitude. I made an appointment on a Saturday, came in and was greeted by a nice staff including Dr. Yamanishi. Since it was my first visit here, she asked about my history and if I was comfortable for her to go into detail about my eyes and test results. Dr. Yamanishi was so thorough and the service was just outstanding. I will definitely be coming back here in the future.

Fast, efficient, friendly service with a good selection of eyewear and contacts. I really appreciate that the staff worked with me to determine the most cost efficient way to update my contacts and my glasses. What a great team!

Dr. Kosakura is my all time favorite Optometrist now!
I have been wearing glasses/​contacts for what seems to be my ENTIRE life so I’ve had a lot of experience going to the eye doctor. When I finally got introduced to Dr. K’s office I was immediately welcomed by his friendly staff. They helped me out and prepared me for my appointment. I was there to get new contacts and glasses because I needed a way stronger prescription. I was amazed by all of the high tech machines the office had some I have never even seen before. I went through a few quick test and Dr. Kosakura matched my prescription right away. It was shocking to see how accurate he was FIRST TRY! My favorite part of the appointment was when he took photos of my eyes and was able to show me the pictures afterwards of what the back of my eyes look like. He also sat down and explained to me exactly what he was looking for in the pictures. It was great being able to hear and see what all of those machines and test were for. Usually you just run through the test and have no idea what the heck you just did but Dr. Kosakura really helps you understand what is going on with your eyes. Afterwards he gave me a set of prescription contacts to hold me over until my yearly set came in. I have never been able to go home right away with a new set of contacts. It’s so cool to know they already have the contacts in stock. On top of that I also picked out some glasses with the help of his staff. I am always so indecisive so I was glad they were there to help me out. Overall, my whole experience at this office was wonderful. I don’t ever wanna change offices again!

Dr. Kosakura has always taken care of our whole family but the thing we are most appreciative of is when he discovered that my wife has Macular Degeneration. He got us in to an eye surgeon immediately and was instrumental in saving her eye sight.

Been coming to Dr. Kosakura since before this place was even on Unilocal,and I must say that I am always impressed with the compassionate and helpful staff, as well as Dr. Kosakura’s professional attitude and people skills.
Whenever I go in, I enjoy talking to the staff about life in general, and they are always so friendly. Everything is also very efficient. My brother and I both had appointments back to back, and while he was being examined, I had my eyes tested in the other room. We were out of there in what seemed like half an hour…
With such expedient and kind service, I definitely agree with the majority of the other Unilocalers that Dr. Kosakura deserves 5 Unilocal stars :)

With a child in glasses, I always pay attention to the optometrist locations wherever I go. Adjustments are usually needed every so often.
I’ve been into this office a handful of times, and each time, the staff was helpful in fixing my daughter’s glasses. Usually, it’s a minor adjustment of bent frames or a missing nosepiece that just got broken, and she cannot wear her glasses until fixed. (And, so I always seem like I’m in a hurry!)
I have offered to pay a fee for the work or service, but there’s been no charge. I am very appreciative of that.
If our insurance ever goes back to VSP, I may consider switching my eye care to this office since the service is so good.
Thanks again to this office!

I needed an eye exam that I’ve put off for a long time as well as new lenses for a frame I already owned. I read the great reviews and decided to give Dr. Kosakura a try. He and his staff did a great job with my exam, provided explanations and answered all my questions. I returned when my lenses were ready and they had me fitted and out the door in about 20 mins.
They are busy with all this popularity so give yourself about a week out to get an appointment unless you get lucky and can grab a cancellation.
Great service, great staff. You won’t be disappointed.

I Love this place!
A really nice associate by the name of Stephanie gave me excellent service!
A+

I went back for my annual eye exam recently and while I was there I asked to have my glasses adjusted because they started feeling a little loose. There are a few ladies who work in Dr. Kosakura’s office and I’m afraid I don’t know the name of the one who helped me adjust them. Anyway, when she put my frames in the heating machine (don’t really know what it’s called), the heat happened to melt off the anti-​reflective coating on my right lens, which caused tiny hairline cracks and as a result impaired vision in my right eye. I didn’t realize this until I went home because Dr. Kosakura gave me a trial pair of contacts to try on after my appointment and had my eyes closed when I was fitting my glasses after they were adjusted.
I called Dr. Kosakura’s office the next day. Although there was a slight miscommunication over what happened with my glasses, once they finally realized what the issue was I asked them if I could have the lenses replaced They told me I could bring my frames in to be examined. They confirmed the damage and agreed to replace my lenses free of charge. I got them within a week. Completely hassle free.
I especially love Dr. Kosakura’s gentle demeanor and friendly attitude towards patients and I am especially impressed with how his office handled the situation with my glasses. I have had a great experience from day one and cannot say enough great things about Dr. Kosakura and his staff.

I had to switch optometrists when my vision insurance changed, and thanks to Unilocal I decided to go see Dr. Kosakura – I’m so glad I did!
Not only is Dr. Kosakura very nice and very professional, he also figured out that I have astigmatism, something my other optometrist never diagnosed me with. I can now see better thanks to my new contacts. Dr. Kosakura also diagnosed an eye problem that my dad has that had been ignored for many years by our old doctor.
Don’t be put off by the location of his office (it looks like a store rather than a doctor’s office) – Dr. Kosakura knows what he’s doing. I highly recommend him to anyone looking for an optometrist.