Cupertino Optometry

I had a great experience here at Cupertino Optometry. No high pressure glasses sales. just good information and a helpful attitude.
Dr. Chang taught me so much about my eyes that I didn’t know before. Her demeanor is professional, knowledgeable, caring and kind. She didn’t rush and she really took the time to examine my eyes and to educate me on misconceptions I had about my eyes and eye health.
The front office staff at Cupertino Optometry are super kind and professional too! Sadie and Elizabeth were very attentive and helpful throughout the process.
This was my first experience with Cupertino Optometry and I’ll definitely be coming back in the future.

Always friendly. Convenient location and appointment times. Have purchased four pair of glasses and also contacts for me and my daughter.

I had great experiences with Dr. Toy, Dr. Pan and the front staff (Betsy, others) in my last two visits here. Everyone is knowledgeable, thorough, patient, and friendly — truly an office full of professionals.
My first appointment involved an eye exam, optomap (retinal scan), and a contact lens fitting. I was blown away by how much time the optometrists spend with you since I’m normally used to healthcare offices that are always rushing through patients. I learned so much about the why and how at each step of the process.
I was scheduled to come back for a follow up to see how the contacts were fitting my eyes. There was a minor snafu where my appointment wasn’t on the books — but Betsy told me to come in anyways and catch the doctor at his lunch break. I ended up having to wait 30 minutes which was a bit annoying given the miscommunication with scheduling. However, this was made up by the fact that Dr. Pan didn’t see me the first time but still took time out of his lunch break to answer all of my questions. A true class act.
Definitely would recommend this place for a superior optometry experience!

I burned my eye with Clear Care hydrogen peroxide solution and Dr. Chang saved my eye from sustaining permanent damage! Upon learning that I got mixed up with my various contact lens solutions and thus accidentally burned my right eye, Dr. Chang called me at home at 9pm Sunday night to see me in her clinic immediately. Dr. Chang gave me a comprehensive exam to assess the damage and thoroughly flushed my eye with special solution. She then taught my son who drove me the techniques he should use to continue the flushing at home for the next 2 days. Dr. Chang was genuinely concerned about my eye and despite it was late Sunday night before Christmas, she took time to explain the importance of flushing for the next 2 days.
I had 3 follow up appointments with Dr. Toy and Dr. Pan and they were both great and detailed with the exam. I’m now back to wearing my contacts and my burned eye healed completely without any damage. I followed Dr. Chang from her previous clinic because I know she really cares about her patients and is extremely competent. Thanks for saving my eye, Dr. Chang!

Been visiting Cupertino Optometry for 3 years. Even though I’ve had different Drs/​Optometrists each time I visited, I’ve been completely satisfied with the service here. I do recommend it.

Dr. Toy is truly a great professional — very knowledgeable, thorough, patient and addresses all concerns! He really listens to his patients and spends as much time as needed to ensure optimal patient care! I have been struggling with getting the correct prescription for my contact lenses. After my eye exam, I really feel I have the right balance for my prescription and I am very happy with my new contact lenses! The office staff is also very friendly and welcoming! I highly recommend Dr. Toy!

I came in to ask some questions and get a feel for the office. Elizabeth was very helpful and informative with every question i asked. Everyone in the office seemed pleasant and easy to talk to. Will definitely be returning!

Friendly, clean and good service. I especially liked the doctor’s no-​nonsense approach (i.e. not being alarmist about potential problems, like some other OD’s are). She did a great job explaining things too.

Great and fast eye-​glass service, open until 6 so can go after work. Accepts United Healthcare VSP. Also, Dr. Truong is amazing (she looks young but don’t let that fool you, she is very competent). I’m a happy customer.

I never had an experience that compelled me to create a Unilocal account and write a review, however, my experience with Cupertino Optometry has prompted such a review. The situation is currently pending and I will update when it gets resolved but here’s the story for now.
Resolution:
Big misunderstanding about the word «refund». The office manager thought it meant full refund when I was referring to the half refund I was promised. Just want to reiterate that the point at issue was that I thought the office was not going to honor their side of the agreement.
I had no issue with the service I got and I enjoyed every doctor I worked with, especially, Dr. Troung.

This is one of the best offices I have ever been to, hands down. My experience the two times I have been here have been absolutely phenomenal.
Dr. Toy is the best optometrist I have ever seen (haha). To be honest, I followed Dr. Toy from his last place because I like him so much. During my eye exam, Dr. Toy is always willing to fully answer and explain any questions that I may have regarding my vision. He does so in a way that is easy to understand no matter how much or how little you know about the eye and vision. He is extremely approachable and friendly as well.
All the assistants here are super friendly as well! Both times I worked with Marianne. She walked around with me to help pick out a pair of glasses. I like how she was totally honest about how a pair would look on me. Once I sat down and chose a pair, she broke down the prices including what my insurance would pay. She even made a few suggestions for my lens because I had mentioned that I worked at a desk job. On top of all this Marianne said she would check to see if she can put a rush order on my new glasses since my current ones are broken.
The place is smaller than some offices that I have been to, but this is one of the cleanest. They apparently just moved here and renovated not too long ago if I’m not mistaken.
Overall, I would recommend this place to any of my family and friends. The overall level of service is just unmatched.

I have seen all three doctors at this practice and each one is professional, warm, and always ready to answer my numerous questions. The exams are longer than what I was use to before getting insurance but so much more thorough. The doctors discovered that my headaches were caused by my focusing muscles not working correctly. One pair of computer glasses and a month later, my headaches are all gone. Marianne and Maria are very caring as well. I love my new glasses!

I wasn’t sure what to expect since I was use to super short exams at Kaiser, but my concerns melted away after meeting Dr. Tresca Truong and her great staff. She took her time to address all my crazy questions and even drew a couple diagrams so I could understand my nearsightedness better. I normally wear plain silver glasses but the staff convinced me to get a dark purple frame and I get compliments on it all the time. Would definitely recommend this caring doctor and office.

My family has been visiting Cupertino Optometry for nearly three years. I could not be happier with the quality of care we are given by Dr. Chang and her staff. The facility is modern with state of the art equipment. All three doctors take the time to carefully examine and describe the health of your eyes. It is apparent from your first visit that these doctors take their work seriously and love what they do. They obviously care for their patients and it shows. I have toddler boys and all staff have worked with them with patience and care. I am confident knowing that our family is given the best care available.
In addition, the office staff is simply fantastic. They eagerly help you choose glasses that suit you and expertly help you navigate your options with your insurance. You can’t go wrong with Cupertino Optometry. I wish them many prosperous years ahead.

Dr. Chang is hands-​down the best optometrist I’ve ever seen. She’s taken the time to explore options for my super-​bad eyesight and to explain everything in a way that’s thorough and understandable. She’s also the only person who’s been able to fit me with contacts that are wearable at my high prescription.
Maryanne and Rosa are also super friendly and helpful office staff – I’ve never met an optician who could fit glasses as comfortably and quickly as Maryanne.
Can’t recommend this practice enough; definitely 5 stars all-​around.

Perfect experience! I keep reminding myself I owe this amazing place a 5-​star rating since I got my new glasses. My old glasses got broken and I had really hoped them to break soon as I never liked them. My last experience at a different optometrist in mountain view wasn’t close to good: needed to run there twice because the first time they didn’t notice the dots inside the glass and the frame I got finally had loose legs.
I wasn’t so sure about Cupertino Optometry and simply testing my luck. Surprisingly their service is top notch: everyone was very patient and nice. I got my new glasses in about a week and they even offered me free cleaning of my backup glasses. Definitely a wonderful place to have your glasses replaced/​upgraded. I’ll recommend this place to my families and friend.

I like Cupertino Optometry for both the great doctors and staff. I am a patient of Dr. Chang and have also seen Dr. Truong at Cupertino Optometry, and they are knowledgeable, thorough, and warm. Both take the time to explain what’s going on and fully answer questions during the appointment. I’ve also gotten several pairs of glasses here. Marianne is super patient about suggesting frames to fit my face and helping me find what I’m looking for. I like how she goes over the different options while staying upfront about insurance coverage and costs, and she doesn’t push. Would recommend!

I was a patient of Dr. Chang’s at SVE and followed her to her own practice when she opened it. I have been a patient of Dr. Chang’s since 2009 and am really happy seeing her.
In 2011, I received LASIK at a surgeon Dr. Chang recommended and completed all of my follow up with Dr. Chang. She was exceedingly careful to make sure she answered all of my questions (of which there were many), and made me feel as comfortable as possible about the procedure. Its clear she genuinely cares about her patients both professionally and personally. Then entire staff is equally as welcoming and professional, and it is generally a joy, rather than a burden to go to my appointments here.

Review update!
I honestly have (next to?) nothing but good things to say about this place. Everyone here goes above and beyond to make sure that I’m being taken care of, despite the fact that I spend most of the time on the other side of the country. I admit that I’m a little paranoid about my eye care, but I can always count on Dr. Chang and her staff to take care of me. They always get back to me in a timely manner when I email/​call the office and even go out of their way to get in touch with me outside of business hours, including weekends. On a recent occasion, I had a careless moment with my contacts and didn’t really have suitable alternative. I emailed Dr. Chang about my predicament and she had Marianne call to save me. Marianne called me day of from her personal number after business hours even though I wasn’t experiencing a medical emergency and answered my (usually numerous) questions without rushing me even though I was taking up her personal time. She ordered new contacts for me and had them shipped to my address on the East Coast with no hassle on my part. She followed up with me regarding shipment by giving me a tracking number, then called me back the day of when I said I was unable to track the package (turns out it was shipped with USPS and I had thought it was UPS). She even reminded me about updating my Unilocal review like I said I would in my original post; she is literally on top of everything! Note: after my first review, Dr. Chang called me personally to thank me for the comments. Marianne and Rosa also thanked me for the positive review when I visited the office. It showed me that Cupertino Optometry really cares about what patients think, which I think is crucial to patient satisfaction.
On a slightly different note: my mom is also a fan of Marianne. About a week or so after my mom’s last appointment, I called my mom to ask how it went (this was also at the request of Dr. Chang, who wanted to make sure my mom understood everything that she told her during the exam – my mom is primarily a Korean speaker) and mentioned how Marianne was able to explain all these insurance billing/​copay business in a way that she could understand. My mom noted that despite the language barrier that did not exist with Dr. Han’s practice, she has a better idea of charges billed with Dr. Chang and said that Dr. Chang was very lucky to have someone like Marianne handling the office duties while she sees patients.
So I have ordered two pairs of glasses and two types of contacts from the office. I am a pretty indecisive person, do naturally it took FOREVER to decide on a frame, and the staff was amazingly patient about showing me at least a dozen frames and have me no fuss when I eventually decided to bring in a frame from elsewhere. (Btw, they will order frames in different colors or styles if what you want isn’t in stock at the office. Also, I remember that they have a sizeable collection of frames that can come with or without nose pads, which is helpful for Asian faces.) My contacts and glasses all came without issue, and the office was really good about rushing my orders (my California visits are not very long) and/​or making sure I would receive my materials wherever I would be across the country.
Note: I believe they have added another optician to the practice; I saw her twice in May 2013 and her name is Bernadette. She seemed a little frazzled but it was her first day when I saw her and may have overwhelmed her. I needed to sort out ordering+billing for reading glasses, contact lenses, and distance vision glasses. I did notice that she repeats herself verbatim a lot though. I mean if I didn’t understand you the first time, it’s probable that I won’t understand if you explain something again with the exact same words…

I’ve never had so much fun at an eye exam before. The retina scanner thing that took an image of the inside of my eyes was super cool — so high tech! And then Dr. Chang showed me the images and told me that my eyes looked healthy and actually walked me through what I was looking at. She explains everything that she’s doing and why (which is great for a curious person like me) and answers all questions. And Marianne and Rosa who work in the office are great too — they are very friendly but also very professional and knowledgeable too. For my contact lenses, Marianne made sure that i got a rebate form so I could get some money back. And I LOVE my new glasses which Marianne helped pick out. It was a great experience and Dr. Chang and her staff made it so easy for me — can’t ask for anything more.