America’s Best Contacts & Eyeglasses

REALLY!!! So my son waited 2 weeks to get his trials in, how are you not going to have them in the office!!! So finally got the call to come by and PICK UP his trials. My husband went in today on his lunch break, so no lunch, and was told my son has to come in and they have to see him with them on. THEY ARE TRIAL PAIRS, he can/​will do the same thing at the house that he will at the office. Now we have to go check him out of school, has football after school, to go try them on. AGAIN the message did not say anything about him going up there and trying them on. Then after trying them out BEFORE we can order them we have to go back up there. SO 4 times we have to go up there to order contacts. I asked for the lady the day we went for a eye exam if she could call another America Best to see if they had them, her answer to me, they have what we have, so they PROBABLY don’t. I should of known by then this place is a joke!!! (LOVE THE DOCTOR, if he wasn’t there I would not go back) This has taught me if you go here, make sure you go 1 month before your yearly check up to make sure you will have contacts!!!

I went for contact exam. They were so behind in seeing patients that I was very frustrated by the time I was seen. Then while I was being seen the old doctor says to me oh your eyes are not perfect but you could survive with no glasses. Your vision is just a little bit blurry. I explained that my vision was causing me grief including mistakes reading the computer screen and headaches. So he continues the exam. He asks me if I have a brand in mind and I tell him which one my boyfriend wears and wants me to wear. To which he pretended he did not know the brand at all. Mainly because they did not carry it as it was too high end. I had never worn contacts before and did not know each brand has to be separately fitted for you. America’s Best carries their own brand and works hard to push you into their own brand. I was told they would call me when my trial pair arrived.
They arrived and I went to go get them. It was chaos while I was trying to learn to put them in. I could not leave till I could show them that I could put them in and remove them myself. These lenses were such poor quality that over the next week it came down to my boyfriend putting them in for me and even an experienced contact wearer like himself had trouble with them. They would roll and flip anytime he got them near my eyes. I told the doctor I hated the lenses and really wanted what my boyfriend wore. Suddenly he knew which ones I was talking about but said they did not come in a toric but would not help me pick a lense that did. He told me I could take my script elsewhere but still at this point did not tell my script would be written only for their own brand. America’s best does not care about you. They only care about their agenda to sell you the worst made contacts in the world. I am still wearing my eyeglasses and gave up on contacts for now because going through a second fiting for contacts I might like or might not seems like a waste of time and more frustration. Maybe some day I will try again but it won’t be through this company.
Edit: after writing this review I received a call from a member of staff. She asked why I did not bring my issues up when it happened. I told her I had mentioned it in the past that I was unhappy with the lenses. She wanted me to get refited for something else perhaps at another location so I would have a different doctor but I felt frustrated just talking to her. I was basically told my choices were slim for a toric daily that would be easy for newbie to insert. I felt like she was still trying to convince me their brand was best. I eventually gave up and hung up because she was not making the situation any better. Talking to her was not resolving my issue. It was not the doctor alone that upset me so badly. It was also the staff teaching me to put in the lens when I picked up my trial pair. It was the total chaos and the lack of ethics in regards to pushing their own brand.

40 minutes after my appointment time there were still 5 people ahead of me so I left. Find another location.

I went in there one time and I didn’t pick up my contacts on time so they got sent back. Three of my family members had passed away all at once and i was unable to pick my order up. When i came back in the next time i explained what had happened. The lady had a tone of disbelief and treated me very poorly. She was almost nagging me about it. I left crying. I’m not just a forgetful child. I can show you each of their obituary’s if you like. I never went back after that.

The folks here are the bestest. Got my original two pair but discovered they were not quite right. Went back, got another eye exam and new glasses and they were perfect, no charge for second exam or new glasses. Now who else would do that. Now today, they really shined… dropped my glasses in a parking lot, they got run over, bent and almost dismembered. Shari at AB straightened them to perfection. And then this great lady tells me they’re under warranty and orders me a new pair at NO CHARGE!!! These people truly know how to take care of customers. Thank you Americas Best.

Horrible customer service. The 90 year old eye doctor is nice but outside staff is horrible. Melissa Do you rekey vehicle ignition key cylinders? If so, how much do you charge? the contacts area is horrible, rude, and has an attitude. The store manager is even worse. She is rude, unprofessional, and has an attitude. I went in to order some contacts 2^nd week of Dec BC my eye insurance was about to expire. They kept making me go into trials, took forever to get them in, kept making me to come in for a follow up. With my work schedule it was very hard to come in weekly. I tried to order my contacts before my insurance expired but never got to. And when I finally did, I was told my insurance was expired. So I was told over the phone that I would be provided 3 pairs of trial contacts to last me until Feb when my new eye insurance kicked in and I also would be able to get my prescription to take to another place BC my new eye insurance was not taken by America’s best. Well, I go in and I was not given but 1 pair of contacts and was not able to be given the prescription. I filed a complaint and it got ugly with the manager.. After 45 minutes of arguing and she blamed me for not ordering my contacts in time and how I didn’t come in right away. There is a thing called a job. I can’t just take off as being a first responder. Anyways, the manager finally gave me prescription. I will never go back ever again and urge others not to go. I am going to file a corporate complaint against them as well. I been a customer there for 3 the years.

Same as the other people that have reviewed. The eye doctor was very professional and helpful, but the staff was terrible. I was told that my contacts would be delivered in 5 to 7 business days and after the 10^th day they finally came in. Did anyone call me to tell me this? Nope. I called three different times, and after being on hold for 10 minutes, was told that my contacts had come in that day. Yeah right. So I would stay away from this place.

I will echo Justin M’s sentiments — stay away!!! The doctors have been good, but outside of the exam room, it is shear chaos. We spent an entire afternoon there getting eye exams for our family of 4. I ordered 2 pair of glasses and have now gone back 4 times to get them. The first 3 I waited 30 min without so much as an acknowledgement of my presence — I ended up just leaving. I finally got someone’s attention the 4^th time (again 30 min before saying boo), only to learn they needed special attention that could only be provided by someone that wasn’t there. No one greets you, no one gives you any expectation of wait time. It seems to be woefully understaffed. Good prices, but if you value your time even a little, go somewhere else!!!

Stay away!!!
The eye doctor was very nice and old fashioned and I have no complaints about him per say but rather their operations and staff. Had an exam on the first for contacts and was told they had to order my initial pair and that it would only take a few days. Fast forward 10 days later and several phone calls my contacts have still not shown up. Had my wife call today to get a refund and come to find out they apparently had to order my contacts two separate times which no one told me about the other 5 times I called! Staff is unprofessional and could care less about anybody that walks in the door. Going to Walmart for my prescription but now need another eye exam!