US Post Office

BEWARE! This post office and the others located in Culver City will not scan your pre-​paid labels into their system at the desk. At most locations throughout Los Angeles, the desk attendants will scan your package into the system (which is reflected as «Accepted» in online tracking), and often they will give you a receipt to reflect this. I was told today, while the only customer at this location (never seen it so empty), that the Postmaster has instated a rule that they will not scan packages into the system if you request it as you have received a discount by printing postage online and his employees shouldn’t have to work extra because you have received this discount. Bizarre, to say the least. Won’t ever be coming here again, that’s for sure! What a waste of time.
Oh, and btw, the only reason I am adamant about having these scanned in at the desk is because when I mailed the same packages a few weeks ago by dropping them in a blue box with prepaid postage, they never made it to their destinations! LOST. I had to file insurance and make new product for my customers, and I really don’t want that to happen again.

Dirty. No APC. no staff on Saturdays. very odd inside, I could tell something was mulling about behind the PO boxes. kinda scary.

What a miserable bunch. It is obvious these people hate their job and maybe their life. They have zero interest in customer service. From them we get aloofness, no eye contact and attitude. I hope the internet puts USPS out of business so these pathetic excuses for humans can go lie down in front of their iPhones and get out of my face.

Worst post office EVER, they need to close this one, at least 28 people standing and only 1−½ window is open for service, no wonder they lose money every year, learn from UPS and FEDEX,

I have encountered this postal worker at the Jefferson location and she is a poison to the USPS. Her name is Kristen (or at least that what she says her name is). She refused to give her last name. When asked to speak with her supervisor on duty she states it is her. I can not believe that the Usps would have a supervisor that would be so rude to customers! The reason I was at the post office was to get receipt confirmation of a package I had purchased online postage for. «Kristen» refused. She stated that they did not give any confirmation of dropping off packages with online postage purchased. When I explained that I had just received a receipt from a staff member at the same location 2 days ago, she said that could not happen. I have the receipt! I felt very unsafe leaving my package with this staff member. After my own father worked as a letter carrier for the Usps for 50 years, I feel like this staff member «Kristen» poisons the reputation of the Usps. There are was no other staff member on premises to receive the package. Just a total disappointment!

The employees at this post office are horrible. The employee who helped me was on the phone chit chatting with a friend and not paying attention to me when all I needed were stamps. Just before my turn, the same employee refused to help an elderly woman because «its almost lunch and I don’t want to have to go get change» (exact words she said). Every experience I have at this location is horrible. Last time there was a very heated and loud verbal altercation with a gentleman and an employee over 1 strip of tape. This location is located next to a VERY busy production studio lot. I find it very inconvenient and highly unacceptable that employees are allowed to not only behave in this manner but also to treat customers like this. The lack of professionalism and courtesy at this post office is a perfect example of why people are no longer using the USPS. I hope something gets rectified at this location, and VERY soon, or this won’t be the last of the complaints you get. Im also quite sure this isn’t the first.
PS — one star, not even half a star. this location sucks.

A bazillion negative stars. The employees have such terrible attitudes, it was enough to ruin my perfectly good day… all over the fact that they wouldn’t let me borrow a pen.

I walk in and speak to the clerk who is re-​stocking shelves. I patiently wait. The hours posted to open read 8a. It’s 8:45a. I stand in line at least 10 minutes without the clerk ever mentioning to me anything different. She continues to stock. She goes to back seversl times while I’m standing there. Not even a simple, «Just a moment lady, we ain’t open yet.» Nothing! I continue to stand in line (Apparently, everyone else got the memo because no one else was in line with me.) I finally decide to just leave rather than be ignored. Such awful customer service in such a nice neighborhood! Ridiculous! I would give no stars if I could because I am always in favor of great cs.

If there is a minus star i would use it. I am sure there are some lovely ppl at some postoffice somewhere but most of the time its frustrating coming here. Negative attitude and non-​existant customer service. They will do absolutely the minimal to help you. I even had 1 woman straight out said she cannot help me with some simple 0 effort request. How lazy do you have to be seriously?

One HUGE star for the guy with the dreadlocks! He is always extremely nice and helpful… but negative one million stars for everything else. There used to be a super sweet older lady that worked there, but now there is another older lady that just hates people, hates to answer questions (had no idea what a flat rate envelope was… I mean really???) and hates her job! This is the closest and most convenient post office to me but I am going to have to start going somewhere else! :-)

Nope nope nope
Just because they pretend to be friendly don’t let the snide comments fool you…
Still the same crappy service
Still slow as molasses
Still a pain in my rear
On top of that I’ve been late for my mailbox payment before because I’ve been traveling and they never had me pay a service charge you a late fee and today they did so for 6 months I had to pay $ 75 to a post office it’s absolutely crap when in 6 months I’m totally changing my p. o box and going to the other post office because it’s unnecessary to pay high prices for the crappiest service in Culver City and to be completely miserable and be talked to like your criminal for no reason no I’m sorry the service is not gotten better whoever said that obviously doesn’t have very high expectations
This time I dealt with the woman behind the counter instead of the guy with dreadlocks who definitely has changed his attitude around a lot however the girl at the front counter has the self entitlement issue that she thinks her government job is worth gold when really she can’t get anything else and it’s very clear because your customer service sucks

17 people in line and two clerks behind the window. Next time I’m just driving to a bigger post office.

Seriously, just don’t bother going here.
If this office is going to have one person on staff, with a backup of ten people, how about investing in a postage machine?
I did not wait around long to determine whether the staff was rude or not. Instead, I took my packages to the nearest FedEx, and was in & out of there in 5 minutes.

We had a great postman for a while and didn’t have to deal with this horrible post office. Then he hurt his knee — came back a bit — then I guess left again (hope his knee is doing better!). The current postal delivery person is not terribly happy in her job. They keep switching delivery people. For this reason we get these common issues (weekly, sometimes daily):
1. Refuses to pick up outgoing envelopes — just ignores and leaves them
2. Delivers mail from other streets/​neighbors. Sometimes close enough for us to walk over, sometimes have to put out to be redelivered. If you don’t write «DELIVERED TO WRONG ADDRESS» these will be ignored (see point1)
3. Overall attitude at the branch is FU. Always been that way. Slow. Deliberately unhelpful.
Many years ago I complained to the Postmaster General about the poor quality of mail delivery in this neighborhood. I’ve lived in very densely populated cities (NYC) and never had such a hard time getting the right mail. I often wonder — because I get other peoples’ mail so often — what is happening to my mail. What am I missing?
Oh and ditto on the rude guy with the dreds others have mentioned. Why is it so hard to fire lazy rude people from the post office? No wonder they are always in the red.

This was always our local post office when I used to live in LA with my folks way back in the day. Set in the historic Downtown Culver City area, it’s easily accessible by foot from any of the local spots in the area.
But if you’re driving, it’s easy to get in and out of, plenty of parking, (Streetside or parking lot).

This place should just close– one worker to x amount of people — not fair to worker or the public zero stars

I know it’s just the post office… but this location is the absolute worst. If you have time, go to the location by LAX. Always understaffed and Keith Benton has an attitude problem. I wish I would’ve thought quicker on my feet and filmed while he argued with a coworker, and when a customer asked if someone would come out and help us, he paraded out and said «No!». Seriously, avoid it all costs.

this place is a terrible experience housed in a beautiful building. please write in complaints so we can do something about the staff here.

The grumpy old man with the dreds needs to get fired!!!
He was rude since the moment I said hello to him. I swear that I’ve never been talk to so rudely in my whole life!!! Someone in line behind me said, «He’s always so rude! I don’t know why!?»
Do you know how many people would kill to have a good paying job with health benefits and retirement??? This guys doesn’t deserve any of this! Seems like he’s become beyond comfortable with his job that he doesn’t think doing his job along with good customer service is necessary.
USPS, I promise I’m not the only one who feels this away about him.
Get rid of this poor excuse of an employee.

Holy smokes, this is a terrible USPS.
The place looks like a dump, but that goes with most USPS locations. The inside is barren, and I had to search high and low for a bubble mailer. The staff is probably the worst thing about the entire place. They are rude, impatient, and really snappy. Be prepared to hear lots of aggravated people, both staff and customer. When I go, there is only 1 or maybe 2 staff members working so the wait is really long.
The customers are terrible as well. People are pushing and cutting in front of you rudely. And then most customers are really rude to the staff and soon everyone is just yelling at each other.
The ONLY good thing is the tiny parking lot behind the building.