Unilab Quest Diagnostics

Sitting at the Drs. Office. They sent my blood work to the wrong office 41 Dr and can’t find my other blood test in the system.

Now I remember why I hate this place. Loooong line, two phlebotomist. Crappy attitudes

Worst blood draw experience ever. I walked in, and everyone was shying away from a certain corner of the waiting room (conveniently where the door to the area where the labwork was being done, the one side you can’t avoid) because there was a cockroach wandering about the wall. I wish I had the luxury of leaving, but my lovely insurance company ONLY covers labwork by Quest, so I’m stuck there. Forty five minutes later, the cockroach was joined by another cockroach friend. At this point in time, I finally point out the quickly multiplying cockroaches, and one of the phlebotomists comes out and knocks both of them off with a broom, and stomps them until they’re dead. Hygiene for the win?
When it comes time for my blood draw, I have unfortunately tiny veins and need to collect 6 vials of blood, so it’s a painstaking process. I’m poked on one arm, the vein dries out midway and the phlebotomist/​cockroach killer struggles to fill the vials, and then I’m poked in the other arm. Not great, but I expected it given my horrible veins. I’m told I’m good to go, and go back home.
Here’s the kicker — once I get home, I realize I missed a call. It was from my phlebotomist. «Sorry, you have to return», he says «we need to draw one more vial.» HE FORGOT TO DRAW A VIAL. I NEED TO BE PRICKED AGAIN. At this point, I’m livid. I really don’t want to go back. Both my arms ache. I had bloodwork done yesterday too at a separate lab, and now today, and now AGAIN. Because he made a mistake. I see red for about 30 minutes, but I have no choice, I have to return. I go back, am thankfully seen right away, and once again I’m pricked and he can’t find a vein. I’m almost fainting at this point because this was the third prick of the day, and the fourth if you count the bloodwork I did at another lab yesterday. He apologizes and calls in another phlebotomist to do it.
She comes in, says she’s going to use a butterfly needle because it’s smaller, and is 100% professional. She apologizes when she sees my butchered arms, and says she’ll need to draw 3 vials instead of just 1 because 2 of the vials filled earlier in the morning were filled inadequately. Thankfully, she gets the vein immediately and the entire ordeal is over.
So for some simple math, in 1 morning I went 2 separate times to the lab, observed 2 cockroaches, was pricked 4 times for a total of 11 vials of blood, 2 which should have been unnecessary.
If you can stay away from this place, PLEASE DO. There have to be better labs. Seeing cockroaches was definitely a bad omen when I walked in. This happens to be 2 blocks away from me so I came here, but I will probably never be returning despite the convenience. I hate writing terrible reviews, but I could not help it this time. I’m still so upset at what I was put through.
The positives: the receptionist was very nice, and the head phlebotomist was incredibly incredibly professional.

Went here for blood and std tests. Went the first time and they forget the chlamydia and gonorrhea test. My doctor calls in and mentions they forgot it, so she ordered another one.
I set up my second appointment online and when i got there after waiting 15 min past my appointment time I asked the girl working there how much longer I have to wait. She mentioned 45 minutes, and then I pointed out that it’s over my appointment time… She then realized I had an appointment after making me wait 15 min past it…
Anyways she then asked me where my doctors order was because she couldn’t find it on the system. Called my doctor on the spot, luckily she answered. Them she told me to hand the phone to the receptionist where the receptionist put it on speaker. My doctor began sternly lecturing them because they weren’t accepting her faxes. The quest receptionist failed to receive them after my doctor tried to fax for 3 hours.
Then the lady working there said the fax machine was out of paper until 1 pm and that their supervisor had to come to replace it… Why do you need a supervisor to replace paper in a fax machine? Her story didn’t seem consistent. Also, how else would doctors who request immediate tests for patients be able to send data? If it’s not working until 1pm how many other doctors ran into similar issues?
TL-​DR
In the end, I have to go back a third time for a test they should have gotten the first time due to their incompetence to read my doctors form, and their incompetence have a working fax machine until 1 pm. They also hung up on my doctor when she tried telling them I was coming in.
Ultimately spent 16 $ in parking tickets, 4 hours lost from work, and 4 more hours from my doctors end and still don’t have the results I want. Definitely a terrible experience. I should add the same female worker did not seem remorseful at all when i tried explaining my situation to her. She said she couldn’t do any tests without a doctors consent or form. Well, what do you think my doctor was trying to do when you hung up on her? lol. The fax machine was down and you refused to talk to an order she was making. How is this my problem? Why do i have to pay the price?

took me right away… William was courteous, knew his stuff… practically painless (& I’m NOT an easy blood-draw)…would recommend this place to anyone!

This lab has the worst customer service I have yet encountered. I work in a physician’s office and I have experienced a lot of frustration working with this lab. First, I have had multiple patients complain about their painful experiences and the lab’s unprofessionalism. This reflects poorly on the doctor because we’re the ones sending our patients there. Second, they fail to contact us when they mishandle their blood draws, which leads us to the third problem: it is impossible to reach them. I have even talked to their headquarters, who then «transferred» me to the culver city quest’s line, which turns out to be an automated message about their address and open hours. By the time I do get to them (if I do) the patients’ blood samples can no longer be used. I don’t think they understand that there is time sensitivity with what they do. This is just sad, coming from a health professional.

Terrible they lost the referral from my mother’s doctor and when they sent it over again she had to wait forever. Why would you treat a senior citizen that way?

I am an RN and drop off specimens in labs all over in LA. I must say this place is the worst. They are rude, they make you wait longer than necessary and seem to go out of their way to make a bad experience even worse. Specially avoid the tech by the name of Doug as he provides the worst customer care possible.

Uuuugh.
I was there 5 minutes before my appointment but 2 patients were asked in before me (the sign in sheet showed they had later appointments than I but got there earlier). What’s the point of making an appointment when service is on a first-​come-​first-​serve basis anyway?
Talking about the service… The technician wasn’t very friendly, didn’t even say hello. As he started drawing my blood he says «Oh, I forgot to put on my other glove.» SAY WHAAA?! At this point I should’ve walked out but as it were I had a frickin’ needle stuck in my arm.
There are plenty of alternatives — don’t go here.

I had to have some blood work done, so I figured this was easiest as it’s on my way to work instead of having to go to a doctor’s office. I made an appointment online (very cool). Once I arrived, I checked in and didn’t have to wait too long to have my blood drawn. The staff were all very super friendly and the phlebotomist kept me calm since I hate being poked by needles. The facility seemed pretty clean, but the décor was a bit outdated. But, hey, you’re not there to enjoy the scenery! I’d definitely use them again!

i’m not sure why there is so many negative reviews for this place! I just went there for blood test, the staff were very kind and helpful. they asked me to check all the labels to confirm my name’s spelling. Sam who took my blood, was very nice and he did a great job! and he made sure I’m feeling ok after the blood test.
I’m not sure what else people are expecting from a laboratory!

Ok people, what are you really expecting from a Diagnostics lab? They probably have people coming in everyday saying their «doctor is taking care of the payment» or «my insurance company said it wouldn’t be a problem» and they have to tackle the stupidity of these people all the time. When I walked in, I didn’t get a «hello, how are you today,» but I really wasn’t expecting it to begin with. I signed in, gave her my paperwork, sat down and waited to be called. I was in and out in less than 10 minutes and that was that. Nothing special but nothing to really complain about.
And I’m sorry, but if you know you hate getting blood drawn or have a fear of needles, I don’t feel it’s their responsibility to hold your hand and go over the top to make you feel comfortable. The whole process takes less than 3 minutes. If you were DONATING blood, then I could understand, but when they have 10 people in the waiting room, the last thing they want to do is spend 15 mintues trying to ease your nerves.
And to clear something up, they DO take appointments. I scheduled mine on their website just a few days before my appt.

If you pay out of pocket there is a much cheaper lab upstairs but there is one phlebotomist who I sometimes get here who does a fairly decent job drawing blood. That being said, the negatives are numerous. They ALWAYS lose my paperwork. Always! I had a standing order for weekly bloodtests so you can imagine my frustration when I had to call my doctor everytime they lost my paperwork, which was every week!

Absolutely no attention to detail and horrible customer service. They consistently messed up my doctors standing prescription causing a huge waste of time for me and my doctor. Management was completely unresponsive with the workers at the front desk just claiming «it wasn’t my fault.»
Avoid this place if possible.

When I walked in, the guy behind the counter didn’t acknowledge me until I was about to sit down after sign in. He was kinda talking to himself trying to figure something out on the computer, so I’m guessing he was just really occupied.

What a nightmare this place is. The staff is rude, cold and treat patients like pieces of meat. I am very sensitive and squeamish when it comes to having blood drawn so I require a little extra attention — like just make sure I don’t pass out in the chair please — and they always seem so put out by me. The waiting room and sign in system is a disaster — because they don’t take appointments. This is a perfect example of the kind of place that the current healthcare systems has allowed to thrive, in spite of the fact that it’s poorly run, unhygienic looking, and just all around poor. I am desperately looking for another lab to have blood drawn, or will ask my doctor to do it herself. I can’t stand going to this place.

Poor customer service. Not friendly at all.