Ulta Beauty

I am pretty much done with Ulta altogether. I spoke to a customer rep on the phone before going in w/​my Xmas gift card, she was helpful on the phone and a waste of time once I got there even tho I was obviously so stoked. Could not find any of the items I wanted, gave me some info at least on member no. and returns. I left and went home & where was this one eyeliner pencil? Called the store, spoke to the same girl and she said she would need to review the camera views — in other words accusing me of stealing right off the bat. I looked at my receipt a bit closer & said Oh wait it was never rung up, will have to get it next time. RUDE!
Next time, I still could not find items, needed help with that, had to wait for SOMEONE to become available. Again, items that should have been stocked & that she thought were were simply not there. The NYX e/​s section was a complete mess. Bought the eyeliner again, again went home without it, it was not charged — I think their bags have holes in them that the pencils slip thru! Called Customer Service about some of the? s & problems, they told me the salesgirl had given me totally wrong info as to returns and the 3.50 coupon. So on the 3^rd trip in 5 months… NYX e/​s section was still not restocked, the shadows were so out of order it was like searching for a needle in a haystack, they were as usual understaffed and unapologetic about it. When I thot I would settle on their own Ulta brand of e/​s even THAT section was so messy, products & colors unnamed, the girl actually apologized to me. And guess what? A third try at the eyeliner — nope. Not in my bag and again thankfully not charged for it. Plus they refused to honor the 3.50 off coupon even with the monthly magazine and gave me excuses for it, about all the money they would lose if they did that for every customer that spent over 10 bucks! Then why have the coupon at all?! So done with this disorganized store and the rudeness. Only the hairstylist was lovely to me while telling me that they should have that mousse tho all of the brand was unstocked. I asked for a recommendation & he told me I was right to look for that one, nothing else compares and he said Go to Target, they always have it — !!! Never again!

There’s only one positive about this spot: the selection of products. It’s all downhill from there. I typically shop at Sephora and today I was reminded why. The women that work here aren’t helpful, aren’t knowledgable when it comes to the products and have very low standards when it comes to customer service. I bought a 3-​product set/​kit of luxury aerosol sun products and one bottle didn’t spray when I used them on vacation. I asked to exchange the broken product but they refused without me returning the entire kit. Grrr. I went to Sephora afterwards to purchase something else and asked what they would do in that situation… of course they would have exchanged or even refunded the item. I love Sephora!

Let me just start by saying that this is THE WORST Ulta store I’ve ever visited. I’m literally typing this review as I’m leaving their store right now. That is how awful my experience was. I received such terrible customer service from the moment I walked in. I went in looking for a specific lipstick that was on sale for $ 11.00. I looked around for an associate, but no one was nearby. So I walked toward the registers and asked a young lady for assistance. She told me to hold on and hesitantly came back with a nonchalant attitude. Every time I asked her a question regarding the product, she was always uncertain and couldn’t give me a valid answer nor did she seem to care to get me the answers to my questions. Once I realized that the lipstick that I wanted was out of stock I asked her if there were more in the back. She told me that someone took the last one and that she would check inventory. She walked away and never came back. At this point the store was closing and she was back on her register ringing someone up. So I walked up to a woman who I believe was the manager and received even worse service from her than I did her associate. She hardly looked up at me and had a nasty condescending attitude. She spoke to me as if I were illiterate after I asked her if I could purchase that particular limited edition color online in which she provided me with the wrong information because I couldn’t. I hope the staff of this Fox Hills location read this review and understand that their nasty attitudes not only reflect their company, but them also as women. Even after leaving that store, the image of those 3 frowning women’s faces are still stuck in my mind and that is not an image that I don’t want to remember.

Unfortunately this place is cold unfriendly and very dingy I’m unsure woman don’t feel comfortable here the staff it is not very helpful .
prices are not clearly marked they do have a huge selection on makeup and hair products.
I just wish this stuff will be more friendlier and helpful

This is the worst ULTA you could go to. They never have the products you need. The customer service is horrible. Their manager is unknowledgeable. I’m officially converted to Sephora.

My favorite ULTA. They always have everything I need. Awesome customer service too.

This review is based on me going to ULTA a few times in the past month.
The PROS are:
— good customer service
— way better than the sephora downstairs (which is really messy)
— very bring and has a huge variety of products
— offer services (hair/​skincare/​brow bar)
The CONS are:
— lack of inventory for certain products
— certain sections are messy
— inability to test certain items (usually the cheaper ones) before buying
With that being said, every time I’ve come here the customer service is great. There is always someone around that will help you if you ask. The first time I came there were a lot of staff on the floor to help, the last two times I came there was no staff but when I asked at the register someone always drops what their doing to come help which I really appreciate.

I’m very upset with the employees at this location. I usually shop at ulta and know what I want. I’m a frequent customer. Today, 3 employees behind the damn register and I’m looking at the desperately asking them for help. I ask one about a concealer and they tell me they don’t carry it and look bothered that I disturbed their conversation between each other. They need training in customer service, this will raise their sales tremendously. Amazing products+ terrible employees= waste.

I reuse to go to the Ultra in marina del rey which is much closer to my home. I went to this one only Because a friend needed to go and wanted a companion. I only got to Sephora now because every Ulta I experience they are extremely rude and not knowledgeable about procure at all. It’s like I’m making them go out of THEIR way when I need advice pretty or foundation. I’m never returning to Ulta, ANY Ulta. They have no idea what customer service is. Pretty pathetic and sad.

The only reason I am docking 1 star is bc they usually don’t stock the floor and I always have to ask for an item they usually have stock for in the back.
HOWEVER, Sam at the benefit brow bar is awesome!!! I’ve been seeing her for over a year now since Sady the girl who previously did my eyebrows there left. Sam always has a great attitude and small talk. Love walking into this ulta and knowing that the people who work here take note to their loyal customers. Or many be I just go there too often but regardless 4 stars.

employees should learn their store’s return policy! I purchased a jimmy choo perfume and got that simple white robe that’s been on promotion. I later found out I’d be receiving the same perfume for christmas so i decided to return it. I called ulta’s customer service to see if I had to return the robe and was told that wasnt necessary. I’ve been a platinum member for over 3 years and have hardly ever had to do a return at ulta. I have noticed it isn’t’t a hassle free transaction as their policy states. The boy who was my cashier asked for the robe and I explained to him I was told I didn’t have to return it. He then started asking the other cashier walking passed by us (loudly) if I had to return the robe. I told him the store policy states you can keep the gift from the purchase but he ignored me and asked another lady which he said was named Cristina. I highly doubt that was her name, this occurred at 4:45pm December 22 so Who ever was on shift that day would know this woman had a white shirt instead of the
. Not only did she give a snotty little attitude by if it was going to be a big deal I could just keep it. She kept referring to me in the third person even though I was right infront of her. She rolled her eyes and said as she began to walk away «if she wants the robe that bad she can keep it». Wow, really? That’s pretty snotty coming from someone who probably earns minimum wage. I get so annoyed by these retail employees who act all snotty. I might easily be earning 3 times as much as this woman and I don’t go around making people feel like that!

Dropped by this Ulta to pick up some goods. I saw the complaints about service here and was a bit wary, but overall I found the sales associates helpful but not overly friendly. I don’t really expect Ulta to be a Sephora, so I was looking for the same level of service as I would get at a CVS:
Me: «Where’s the brushes?»
Sales Associate: *points*
So overall the service portion of it was satisfactory. The selection of this Ulta is not bad, it’s definitely on the smaller side of the Ulta’s I’ve been to. I would say the selection was a little less especially on the higher end stuff, but that makes sense because it’s already in a mall with multiple department stores.
One thing that I thought was lacking was that they don’t have samples/​bottles to try for the drugstore brands, which is the one reason I would go to Ulta over my neighborhood CVS. In general I felt like this Ulta had very little «try me» bottles for the merchandise, which did really disappoint me because that’s the only reason I would drive all the way out here to go to Ulta. Price wise I thought it was pretty reasonable. It was clean and everything was organized even though I went right during the holidays and the rest of the mall was a frenzied mess. Cashier kept everything moving smoothly at checkout.
Not a bad Ulta, things are fine, definitely a grab and go kind of place. If you’re looking to swatch colors for your L’Oreal foundation or Revlon concealer though, this place doesn’t really have open sample containers.

Haircut review: it didn’t happen. When I arrived at the Salon at Ulta, I waited for 20 minutes after my appointment time just for the Stylist, Mark, to tell me he is running behind and needs me to sit in a chair with hair all over it and the floor because he doesn’t have enough time to clean it. They don’t even have any available to wait in. Then, he tells me he needs to color someone’s hair or he can cut my hair short «really quickly». Really? Your just going to chop off all my hair and do it «quickly»? No thanks. Salon manager, Mark is who I had my appointment with gave me horrible service. The store manager was nice, but she shouldn’t have to deal with customers the salon upsets! #salonatulta @ulta #ultahaircut #nothanks

Not sure why there are only 3 stars here, but I was so impressed with this Ulta. I wished I had gotten the name of the sales lady here, but man she literally blew me out of the water with her kindness and just amazing service.
I came here to exchange a compact and also purchase a face wash. The sales lady was so nice and just helped me with my transaction. She was very attentive and even threw in some extra samples because I was waiting in line for awhile. Sometimes I am amazed at the true beauty of customer service. Thank you Ulta for being a rockstar in my books!

I’m a freelancer and I simply adore ulta for their full sized birthday gift and random samples they offer but this ulta really broke my heart since the customer service was the worst thing ever! I was actually looking for someone to help me for some hair products and they were too busy playing around with each other which is fine but when I went up to ask a question it was as if I bothered them or something… no one says work can’t be fun but do your job still please.
No one greeting you nicely or saying goodbye nicely, it’s all very passive. You feel very unwelcome.

I walked in to Ulta after being turned away at Sephora sadly because they were so busy. I figured as much on a Saturday but I hoped that someone would have guided me at least. I didn’t know you had to make an appointment for either stores to get your makeup done.
After walking in to Ulta, I decided to just grab some of their «Two Faced» RX primer and try to do my makeup myself.
I asked Ryan if she would kindly help me out. She was so sweet and more than happy to help me out. She even helped match my skin tone to the right Benefit foundation. I’m budgeting so I couldn’t get the regular sized foundation, so she gave me a tester take home size to use at home until I can buy the regular size.
I’m in love with this store now because even though they were booked and busy, they took the time to help me and assist me.
I love Sephora but I left their store overwhelmed that I couldn’t at least get someone to help me out the way Ryan did. She went out of her way and this left me feeling so much better about my skin.
I’m going out tonight so this meant so much to me!
Thanks Ulta Culver City you guys are the best!

I ended up returning the eyeliner I bought (see my previous Unilocal review; I bought one eyeliner, while my mother purchased another one for me). The eyeliner was a Smashbox Kohl Waterproof eyeliner. It was supposed to be waterproof (according to the label and the worker that helped me find it). After application of the tester eyeliner, I was sold on it. Later that day, the liner (both on my waterline and lash line) was leaking underneath my eye. I was disappointed. I got a refund. and my mom who bought the same line of eyeliner in a different color for me plans on returning that one.
Note: I still think it’s good to test makeup in-​store and ask staff members for recommendations on makeup products when shopping, but know that at the end of the day your still taking a chance on the performance of a product.

2014 Unilocal 365 CHALLENGE — ¹⁶⁴⁄₃₆₅
I give Ulta a 5 star rating every day of the week. Their point system is amazing, perks are wonderful, events are usually fun, and their salon specials are competitive… but that’s only when i’m shopping from the right location. Some Ulta’s are absolutely wonderful. Great customer service, clean, stocked shelves, etc. This particular Ulta however is a big WOMP WOMP. I’m probably being nice with 3 stars because they at least had the essentials that I needed. But the customer service here is so bad. Everyone seems so miserable. There was a guy in the prestige section on Saturday (could have been a vendor) who didn’t make eye contact, didn’t ask if we needed help. He just roamed around. I can definitely manage in a beauty store on my own, but we were looking for new products and it would have been nice to be acknowledged. Every part of the store was filthy. Misplaced items, gross testers, items left open, just disorganized. Their grab and go section was so disorganized and literally dirty too; dirt, makeup, smudges all over. HAND WRITTEN SIGNAGE THROUGHOUT THE STORE. lol really? There was really a lack of care going on throughout the store. There is no professional ambiance created by the setting. And the completely lackluster customer service from the woman at the register followed with that trend. This was the second time she helped us and she was just sad, low energy, sort of miserable looking. Honestly, I’ve been in Ulta locations where they hand you bags, they ask how your day is, they offer complimentary touch ups, they up-​sell, they make you feel important as if I was in Nordstrom or Saks. My friend and I literally felt like we should go to another Ulta and give them our business, like they didn’t deserve our $ 200 sale. But we purchased and left wishing we shopped at the Pasadena or Glendora location. Oh well.

A Beverly Hills Designer hair style at a great price!
Mark Miyake is amazing! He is the guy you want to see if you want to impress your partner with your hair style.
Very professional and super friendly and knows how to make your hair look like it has way more volume and he has such a way with molding delicate colored hair. He will wash it, sculpt it, cut it and blow dry it:)
I’m so happy with how my wife’s hair style looks but more importantly she’s super happy with how her hair looks now.
Now let me tell you the price is great. My wife has gone to other places where they’ve charged her double what they charge at Ulta without the results she got here with Mark.
Mark is truly the STAR of this Ulta Store. So make sure you specifically ask for Mark, don’t let anyone else touch your hair. Remember that your hair is one of the first things people see, make sure is in the right hands. You won’t regret it!

HORRIBLE SERVICE.
came in here with some friends and right away we were judge by the workers in this location. it was 3 of us gals and i guess they thought we were going to shoplift just because we looked young and split up right when we got to the store. as we were walking out we saw a mall cop following us all the way down the escalator.
NEVER COMING BACK! THE MANAGER NEEDS TO TELL THEIR WORKERS NOT TO BE SO JUDGMENTAL AND CALLING THE COPS ON THEIR YOUNG CUSTOMERS.
SEPHORA HERE I COME!