Success With Integrity Realty

Worst Vacation Rental Experience Ever!!!
Avoid doing business with anyone who operates on behalf of this agency. They are unethical, untrustworthy and fraudsters.
We found their vacation home listing on
and it looked great.
We were looking forward to this trip and were excited to leave the city for some desert relaxation. We have never experienced this level of dissatisfaction.
Started emailing Patty Flores almost 3 weeks before the date of my trip. She sounded wonderful and was very fast with responses.
First mistake, I paid with a Money Order. Thinking I was dealing with a management company they would be responsible and honest. Wrong.
I did not hear from Patty until her boss calls me on the day I depart to Palm Springs. Claimed they had sent me an email a few days before my trip to inform me that the Freezer on the refrigerator did not work but the refrigerator part did which I did not receive.
I was upset that they were informing me last minute but I could not cancel the trip. So they offered me $ 20 discount per day and I accepted. I did not know what we were in for.
VRBO Ad Misleading
The beds were not all King size, but only one. The other two are queen.
The Fridge
Temperature was 58 degrees. We believed overnight the temp would drop and food would be safe. Wrong. Since the freezer was not working it somehow affected the fridge also. The temperature never went down and we had spoiled food. I had to go to the nearby market to purchase more food for our trip, Ice and an ice chest.
A/​C.
Same as the ac we assumed it would take some time to cool off. Day 1. Temperature would not go below 85 degrees. We though it’s okay, overnight the temperature the house temp will drop. Wrong again.
Wet & Mold Wall.
Next to the TV in the living room there is a large area where the wall is so wet that the only thing holding the drywall is the multiple layers of paint. One of our guests leaned on the wall and accidentally created an opening. Started to smell the mold. My brother’s wife was pregnant, we patched and painted the hole. The problem was from roof and was never fixed. The property is being rented with owners and management being aware of a mold issue. We were surprised how a house in the desert could have mold!
The Deposit & The Total Scam.
Got an email from Patty after the trip with bogus claims and pictures of damaged property. Do Not Pay with Money Order to anyone. Do not rent this property. Mold should not be present on a vacation house or any home. Now she won’t return my calls, emails or letters and my deposit.

What a sad sad day to be a tenant here. After reading my neighbors review, I must get on and concur. She is absolutely right. Everything about SWI is shady! Having experience in the real estate industry, I know how disconnected leasers are to the tenants, but this case is by far the worst I’ve ever experienced.
I never call them. Why? Because the one time I did make that mistake, they decided that being politely passive, and blatantly disrespectful was the best way to «handle» my situation. Little do they know, I have been keeping track of their lack of superior knowledge for this industry and service. Better Business Burrer has some interesting text about this dishonest, insufficient, disloyal, unpredictable, disrespectful, money hungry, scamish company.
After reading their website I can definitely assure you they are a joke. All those «mission statements» and «goals» and «treating people like family» all plagued phrases for we don’t care, pay your rent on time and never call us. What a joke.
Writing this review does nothing for me… I don’t want revenge, just want justice.

SWI has been a great management company, they go above and beyond when it comes to service and always make your matters priority. They definitely make you feel that you are in their best interest and always provide available staff to assist in whatever issues you may have. I’ve been pleasantly surprised that for a small management property company they’ve been able to provide the level of service quality that they do. Great job to the SWI team!

Avoid doing business with anyone who operates on behalf of this agency. They are unethical, untrustworthy, and unscrupulous. The acronym in the agency’s name stands for «Success with Integrity,» which is a sad and cosmically cruel irony. If you absolutely must do business with them, note that on the side of the tracks where they ply their trade speculators, deadbeat debtors, and shysters predominate, so their orientation toward good faith negotiation functions accordingly. You have been warned!