Sprint Store

This evening me and my daughter came into the location in Culver City to purchase her (my daughter) a iPhone and everybody so nice walked in without an appointment and attended me very quickly, this is my second time coming into the store. I also got an iPhone last month! And love it!

I would encourage any and all Sprint customers to seek service for their devices or accounts at the Culver City store on Sepulveda. They, David in particular, provided an extraordinary level of service. David was courteous, efficient and patient. He was able to not only resolve the technical issues I was having with two of my devices but was also able through his knowledge of plans able to reduce my monthly plan SUBSTANTIALLY with no loss of services! This was totally unexpected as I only came in to replace a damaged device. I left with two upgraded phones AND a new free tablet! I will definitely return here if should have any service issues or technical problems. To say it was a pleasure having David resolve my issues is an under statement.

I am a current customer and have been for 10 years now. I always use this location because it is close to me. I would normally ONLY deal with Eddie who was AWESOME EVERY TIME!!! He isn’t there anymore and I have to say sometimes there is a wait, a long one, and not as much customer service as you would like. But I also understand that everyone has a bad day and they are people just like you and Me. I am a Nurse so I provide a service just like Sprint does and when a customer feels who haven’t done the utmost to help them, they complain, yell, etc to get what they want. Not Cool. Just recently on 3÷7÷16 I had an issue with my phone and had to bring it to sprint during lunchtime (OMG) lol… I dealt with Adrian and HE was Great. He talked to me briefly about what the problem was, what he could do and gave me a few options that I might have to take if the problem couldn’t be corrected. He KEPT his word and did everything HE told me HE was going to Do! The store was packed, customers everywhere and all the associates were busy. Adrian came out of no where and offered me his help and got to it. I really appreciate him thinking on his feet and getting me back to texting and to work on time. Just remember the grass isn’t always greener on the other side. Don’t be so quit to complain. I only gave 4 stars because I have had a few issues but I have faith that location will get back right. Make Today Great :)

I was going in to see if my phone could be repaired unfortunately it couldn’t I was lucky enough to be helped by someone Like Gilbert who helped me figure out a solution as well I wasn’t going to stay with Sprint because my husband travels and sometimes doesn’t get the best service but Gilbert gave me exceptional service so I have decided to stay with Sprint as long as Gilbert is around you have a customer for life as well I have always been greeted with courtesy and helped as efficiently as possible Thank you!

Mario Baez is the Lead Sales Consultant and I was very thankful for his help in solving my situation. He helped me cut my phone bill in half and get a great phone. He also explained other plan options incase I had interest. With the savings I’m getting I switched my wife from her carrier too. Mario helped me to switch both numbers, which for my wife’s phone took a few days with getting the needed information. His patience, professionalism, knowledge, and follow up are very much appreciated. Best customer service! I was in and out of the store in what seemed to be less than 30 minutes. I am a completely satisfied customer and I highly recommend Mario and Sprint at 5528 S. Sepulveda Blvd. In Culver City.
If you want fast and excellent service make sure you work with your sales consultant and not against them. It’s a matter of problem solving sometimes and if the customer becomes a problem themselves it makes it harder and less pleasant.

Really George… Really?
TERRIBLE!!! Went in to purchase a phone and walked out no problem.
A month later I noticed my bill had gone up. When I called to inquire on the issue I was notified that when I purchased my phone at this store my plan was changed to accommodate the new phone. I’m not talking about phone leasing fees or switching from android to apple. My plan was changed because my previous plan was no longer available. I have no problem with changing plans, but I do have a problem with lack of transparency especially when this is used to make a sale. Furthermore, I was disappointed with manager George who cast me off by saying «it’s past the 14 day period, there is nothing I can do». Really George… Really?

Finally a Sprint store that actually helped me instead of screw me over like the Westside Pavillion Sprint store. This Sprint store had knowledgeable employees, very professional and extremely helpful. I actually look forward to going back.

Want to give a big shot out to Shar Sykes She helped me out a great deal very excellent customer service thank a lot baby girl

Alonzo and his team members are great! I have been a monthly and weekly customer with the issue I have with my phone my bill or anything else I find wrong they try there best and quickly to fix it and let me go on about my day! Alonzo is great when it comes to my phone acting funny he knows how to bring it back to life! Thanks guys on Sepulveda!

Worst store ever!!! Horrible customer service and people here are so rude and unhelpful! Switch your carrier to an easier service! It is so terrible!!!

Yesterday my husband, son, and I visited this location to ask about reviewing our phone bill and to purchase a new phone. We went without an appointment and only waited a few minutes.
Gilbert, the manager, helped us and he was so patient and was able to save us money on our phone bill and we were able to purchase a new phone. He set up an appointment for us today to cone in and set up and activate my daughters new phone. Gilbert was very helpful and answered all the questions my daughter had and if he didnt know the answer he looked it up for her.
I will always return to this location as long as Gilbert is working. We left the store very pleased.

WARNING! Do NOT trust this place!!!
Gilbert lied to me straight up. Told me I’d have a free Slate tablet if I payed a one-​time tax on it. There was no paperwork stating that I would be billed for this. I read everything that I signed. This scumbag took advantage of me. The tablet wasn’t functional, and I am now forced to either pay $ 15 monthly or a cancelation fee of $ 240 on my plan. This morning I went in to return the tablet and get my money back for the tax and get the payment went from my bill. The 17-​year-​old girl sitting behind the computer didn’t seem to know what she was doing while the supervisor on shift casually flirted with her in front of me. I got horrible customer service from everybody in there. I left the tablet on the table and left. The supervisor open the door and put the tablet on the sidewalk because I refused to take it with me. I’m going to start a lawsuit against these people. Do not trust this sprint store, they will screw you.

Walked in because my SIM card was saying invalid. Thanks to the Store Manager, I walked out with my phone working. Didn’t get charged either! After a night of no phone, it’s good to know I was able to walk in there and get my problem resolved!

Feez is the best customer service agent and Fabio too. Feez went above and beyond to help us out and make our experience a 5 star! Thank you Feez and Fabio for your care and patience as we figured out what we needed! Best, Beth and Eddy

This place is a joke. Don’t know I tried to give them a second chance. Place is no help and I don’t believe the iPhone forever plan works. Or they have something against customers that at Hispanic and full of tattoos. Will not give these lazy people a chance again. Keep chillin in your office and playing video games while your customers need help. CROOKS!

Crooked! Stay away!
I had a terrible experience with a crooked salesperson that bypassed security to make a sale. When I went back and confronted the manager, she was too lazy to do anything about it. I’m still endlessly calling Sprint trying to clear this up. This location is depressing and empty all the time. I think the salespeople are desperate to make any sale possible and will cut corners and do unethical things. Trust me, I am changing my phone provider as soon as I can. AVOID AVOID AVOID.

The Sprint team is very friendly and pleasant to work with. I have visited this store 5 times. During each visit, there was always someone there to greet me and provide me with solid information on products and services. The customer service is exceptional! The entire team is very down to earth. I highly recommend this store.
Adrian and Andy, you rock! :)

I have been here numerous times. I added another line to my account, I’ve upgraded my phone, I have replaced phones because they have either been lost or the screen has shattered. I have to say that I am really surprised by the other negative reviews.
I feel very lucky to have that dealt w several reps, but the person that stands out the most is the store manager, Jay Gonzalez. L, who has been there for some time now. He takes care of my account as if it were his. Its always been a pleasure to walk in the store, everyone is always friendly, and the store always has given me the best solution for any problems I am having.
Words of advice, make an appointment so your process os fast, be nice to the employees because they are there to help you, and if all else fails ask for the manager.

Terrible!!! STAY AWAY FROM SPRINT AND THIS LOCATION! Sprint does not care about their customers only your payment every month.
The staff is less then helpful, the waiting time is unbelievable and the problems are never fixed.
Horrible.

I am surprised at all the negative reviews.
I would always go to the Sprint store by the Beverly Connection and that store has always hooked me up with my service and phones.
A few months ago, I needed to pay my bill in person, and I had totally forgot that this store existed.
Each time I have come, I am acknowledged from the front greeter. Always get asked if I need help. Also, each employee has been available to approach with any inquiries on my account.
The past week, I didn’t have a phone. Feez, helped me thoroughly by reviewing our account, check any discounts we can be receiving, and gave us an honest opinion whether I should go back to team iPhone or stay with Androids. Obviously, I stayed with an Android phone (S5) and I have been happy ever since.
I highly recommend Feez and Fabio. Best service. Great attitude. Very knowledgeable.