Sanrio Surprise

Came in the Sanrio store w/​my niece May 30, 2014 @ around 8:00pm.
Upon walking into the store I saw 2 employees standing in the middle of the store (I thought to myself… no greeting from the employees? That was odd) & as my niece excitedly enters she quickly diverted her attention to the right side of the store, about 5 mins into us shopping I hear very friendly HELLO’s from the employees to the guest & I said «oh so you do speak!!, I wonder why I didn’t receive that same welcome?» Either one of the employees didn’t acknowledge my comment! My niece & I still continued to shop, several more guest came into the store & not a hello was UNturned, it was just as friendly as the first one I heard (but they weren’t speaking to me), my niece selected her items that I was purchasing for her & I made my selections too (I am a HUGE Hello Kitty FAN), as we approached the counter I was really feeling apprehensive about spending my money in Sanrio but I just could NOT bring myself to disappointing my niece so I went ahead & made the purchase, I let the lady know how very insulted I was that we weren’t greeted when we first walked in & to add insult they greeted EVERYBODY else, who didn’t make a single purchase!
I let her (the employee) know how their actions were «very RUDE & I’m spending my money too» I also said how «it’s very hard not to see me, how can you not notice me?, I’m too tall for you not to see me» I didn’t badger the lady because for 1 my niece was standing there & 2 that isn’t my nature, with that being said the employee STILL didn’t even acknowledge what I said! I WILL not ever go into that store… I don’t care if everything in there cost a DOLLAR, I won’t set foot back in that store!!! It saddens me to know that people still don’t accept the color of my skin & that is so sad in this day & age, I’m always hopeful that these things have been overcome but obviously it hasn’t! I’ll take my business else where.
What I DON’T understand is HOW can a person work in a HELLO KITTY, Sanrio Brand store & be miserable??? When I shop in a Sanrio store I leave all of my problems & worries at the door because the environment of the store brings such a BIG smile to my face seeing all of my childhood memories before my eyes & then for some rude, thoughtless employee to ruin it all just spoils the mood.. . note to the Sanrio franchise owners: PLEASE HIRE FRIENDLY PEOPLE PERSONS!!!

Well who’s daughter doesn’t like Hello Kitty? I had to come in here and get the little one some stocking stuffers last week but as you can see in my other reviews, service goes a long way and means so much to me. I was just gonna walk out and not buy a thing but my mom was saying, its okay Joi lets just grab what we need and then when i explained to my mom after we had left what I meant she totally understood.
We walked in, no greeting, no smiles, no welcome. There were 3 associates in there just standing around with their hands behind there backs like statues just looking dumb. Like I just said, they were standing, so it wasn’t like they were busy, a simple «Can i help you ladies find anything» would have been very nice. Sanrio is a very popular store and I just expected a more friendly and welcoming environment and i didn’t get that at all.

I love the new look at this place! I thought they were closing down but I’m glad it was just an upgrade. The customer service has improved they’re much friendlier now and help me find what I want. Love this place!!!

Sanrio, Target, and Forever XXI… The reasons why I come to this mall. Well, mostly for Sanrio and Target because of it’s semi-​proximity and ease of getting here!
The three Sanrios that I’ve been to a BUNCH are this one, the one in the Glendale Galleria, and the one in Little Tokyo. This location falls in the middle of stinginess.
The Glendale Galleria Sanrio is super stingy in gift bags and trinkets. They make you pay 50 cents for a better bag with a trinket on it.
The Little Tokyo Sanrio places or tries to place a trinket on every bag they give you, and they don’t charge for the paper bags (at least not the times I’ve been there).
This location falls in the middle… they do not provide a trinket for your purchases, but they do give you one when asked. The trinkets remind me of when I was a child, so I like them. Yes, I’m one of those girls that still have Sanrio trinkets from the early 1990s.
Regarding merchandise: This store does an okay job on their merchandise. The Little Tokyo location seems more updated, but this one isn’t bad.
I love their notebooks and seasonal plushies. I really love their boxes, especially their little twin star boxes that are extremely overpriced, but I willingly give them my money for little things like that. Some of the boxes I have are here:

I love Sanrio and the only reason I go to this store is because it’s the only one relatively close to the west side. The woman who works here knows I’m a regular but watches me like I’m a shoplifter and is terribly rude. Horrible customer service every single time I have been in this place.

Very Friendly & knowledgeable staff!

Horrible customer service and policies!!! If I could give ZERO STARS, you bet I would!!! I am going to tear up my bonus card and go elsewhere for Hello Kitty items.
I was just here today with my 2 year old daughter. As soon as we walked out with her brand new Hello Kitty lollipop (I was literally just one store over), my daughter promptly dropped and broke it, on accident, of course. For those of you who have toddlers, you know this could easily happen! So, I went right back into the store, explained that my daughter accidentally broke her lollipop and asked for a replacement. Both sales persons quickly responded, «NO (almost in unison) and then explained it could only be taken back if it was unopened! C’mon people, a 60 cent lollipop (not a huge loss for them) that could have been replaced for a little girl who made a mistake, and was so sad and disappointed?! And so, I could see my daughter was really upset, so I said (as I held the broken lollipop in my hand), «Ok. I’ll buy another one. Would you please throw this one away»? You would NOT believe the response I got. «No, there is no food allowed in the store». You have got to be frickin’ kidding me! First, you won’t replace a SIXTY CENT lollipop and then you won’t discard the same item I purchased in YOUR OWN trash can!!! I refuse to patronize a store with such stringent policies and obvious disregard for the customers.

I have been going to this location for quite some time now and like their selection of pens, bags and wallets. They have a rewards program and they offer double points on Wednesday! For every card that you fill up you get $ 5 off your purchase. Not much but you still get something as a token of appreciation! AND they are ALWAYS really friendly which a big PLUS!

This location was ok. I have been to maaaaaaany Sanrio stores all over the world (yes, including Japan.) and this one didn’t have as big of a collection as other stores. But the store was very organized and clean.
The girl working was very kind and friendly, which is important to me because I don’t want to go back to a store where rude people work, doesn’t everyone like to be treated nicely when they walk into a store?

i was really sad last tuesday and i came here to pick up the hello kitty «dear daniel» doll. it was released for valentine’s day and sold out all over town and this sanrio happened to carry five of them!!!
i ended up feeling alot better… :)
i have a hello kitty collection to die for (big girl collection) and this sanrio has quite an amazing selection considering i’ve been to the best stores: honolulu, san francisco, little tokyo…
i also got a cute pencil bag (looks like lesportsac but it’s hello kitty)…
very cute double container for storing edible homemade goodies
hot/​cold thermos
i can’t wait to come back and get some pillows and a hello kitty gym bag…
i seriously felt like a little girl… :)

Went by last night, their location has moved… it’s still on the same level… but down by Payless Shoes. The new location is alot better! Bright, clean and organized, just the way I like it… not to mention bigger! There was alot of variety… compared to the old location. Can’t wait to go back and find more HK to add to my collection! (^_​^)