Robb Pain Management Group

I personally like Dr. Robb. He’s representative of the kind of doctor from yesteryear who would take the time to make personal visits to patients homes and as such has an excellent bedside manner. His having learned and applied prolotherapy in his practice showed his inclination to keep abreast of various modalities for pain control. I never observed him being in a rush like some docs who might be motivated as much by the $$$ they get as they are by over scheduling their patient load. In my case, I knew in advance that the prolotherapy might help my condition (which it has) and his fee for that is very reasonable.

My experience almost completely echoes that of the review provided by Ariana G, although I think my experience was even worse. I got the same attitude and the same condescension, being told that they needed to do a medical intake of me to decide whether or not the doctor would take me on as a patient. I’m in my mid-​50s and have probably in my life gone to see maybe 40 – 50 medical professionals (doctors, dentists, physical therapists, etc), and I don’t think I’ve ever had to give medical information (not insurance information, mind you, but extensive MEDICAL information) over the phone just to get an appointment. The receptionist told me my case would be reviewed and they would call me back that afternoon to let me know. I waited and got no response. I called and they said they hadn’t had a chance to look at it but they would tomorrow. I waited and called the next day and got the same brush-​off til the next day. When I didn’t hear from them that NEXT day I called to ask again if I had been «approved» to come and see the doctor and I got an answering message that their office would now be closed FOR A WEEK for the holidays.
I have two problems with these people: first, it is a PAIN MANAGEMENT clinic, which means people are commonly in PAIN (as Ariana G noted) when they call. To be casually blown off day after day like I was when someone is in pain, just to get an appointment (which then might have been days or longer beyond the point that my appointment would have been «approved») is truly inhumane. But more importantly I think it borders on malpractice to do what is in effect a medical evaluation of me by (a) using what I assume was a non-​medical professional (the receptionist) to gather my information and (b) to perform both the intake and ultimately the evaluation without me being face-​to-​face either with the intake person or the medical reviewer. I don’t mind being rejected as a long-​term patient, even for medical reasons, but I don’t think it is appropriate to decide whether to take me on as a patient, FOR MEDICAL REASONS, without meeting me in person and having the intake be done by a medical professional.
They should be ashamed…

Horrible, stay away!!!
This place is a joke. I called on a Monday morning to see if they are accepting new patients and if so to make an appointment. As t hose of you with chronic pain know, this is not because we’re so thrilled to be going to the doctor, it’s because we’re in a severe amount of pain. Well, the woman who answered the phone was super frazzled and seemed shocked that I would call on a Monday morning to make an appointment. She literally said to me (with attitude) «well, it’s Monday morning and we’re very busy! I’ll have to take your information and have Jennifer call you back.» I figured I’d give her the benefit of the doubt, maybe she doesn’t normally work there, or answer the phone, or was just having a bad day.
I waited all day Monday and heard nothing. So Tuesday morning I call back to follow up (because I’m in an excruciating amount of pain!) and this time the woman who answers the phone tells me in an annoyed tone «the nurse isn’t in yet, she’ll call you when she gets in.» I ask when that will be and she tells me 11am. I ask if that’s when I should expect a call and she just repeats the first thing she said to me again in a very snobby/​annoyed tone. At this point I realize this is not the place I want to go so I tell her my name and that she can take me off the list, I’ve decided against making an appointment there. She says ok and hangs up.
I’m still so shocked at how these women have treated potential patients that I call back as I’d like to speak to someone in charge and this time she doesn’t even say anything, just picks up the phone and immediately hangs it up again! I try calling again, thinking maybe it was a mistake and this time I’m sent to the answering service.
Wow, if this is how you or your staff treat people you have absolutely no business being a doctor.