Public Storage

Kasey did a wonderful job setting us up with our space and introducing me to the facility with a very warm and helpful attitude. Would definitely recommend.

The girlfriend and I’s house was recently broken into, so we decided to move out as quick as possible. We called and spoke to kasey on the phone. Kasey was informative and understanding of our situation and walked us thru every step to set up a reservation. Once we arrived at the location Robin and Kasey were more than willing to assist us and knowledgeable with all they could do. They even stuck around a little later than they needed to.
Thank you Kasey and Robin for all the help and making the public storage experience worry free.

Researched several storage units in Culver City but with the likelihood of an El Niño winter, we were reluctant to take a unit that had just a door to protect our possessions from the elements. Public Storage had an interior unit that seemed the right size. When Kasey, the manager showed it to me, I was a little dubious because it was very hot & had no light — she suggested another unit that had a light & was in a cooler location; it also had a big roll-​up door — perfect! I reserved it & we started to move things in the following weekend. Again we dealt with Kasey who again was very helpful. My only slight complaint is that the furniture dollies are not available outside of their office hours — probably because they’ve gone missing in the past. Perhaps dollies could be left on each floor near the elevators so they’re only accessible if you have a code to get onto that floor…

Moving is never fun. But these guys made it less stressful and easy for me! Sanya and Robin are very helpful! The prices were great and the location was prefect! Thanks guys!

These people are a rip off… STAY AWAY. They charge WAY too much compared to other storage units. It you are more than 30 Day late then they charge lien fees. No other storage company that I have dealt with puts you into lien unless it’s 60 days late. They give you until the 10^th of the month before a late payment is accessed. One time I paid ON the 10^th. I had a copy showing I paid on the 10^th, their system said the 11^th which was INCORRECT and the manager said they couldn’t do anything because it was automated which is BS.
Another time my son paid for me and didn’t realize they had raised the monthly fee so it was $ 20 short. They charged me the $ 20 for being late, even thou he had made a payment + the $ 20 it was short. and then put me into lien status even thou a payment had been made, plus the idiot girl from there kept leaving messages telling me it was an EMERGENCY, I finally got the message because I had been out of the country I called in a panic thinking it had had a fire or something and she told me I was behind by $ 20 REALLY ??? That was the emergency. They must be struggling to need to scare people by saying it’s an emergency over $ 20
Find another storage company don’t get dragged in by their $ 1 for the 1^st month, they get you in there and then after the initial month rip you off. BEWARE

Robin and Sonya were awesome helping me move into a new larger unit seamlessly. I have been with this storage unit company since 1995 without any problems. Highly recommend.

Great easy and friendly service. Great rates and good accessible location. Definitely a recommender!

Would highly recommend this place! The staff was very helpful and the price of the unit was great. The building is in a great location, especially for students at surrounding universities!

Robin was so helpful and so patient with all of our moving needs! The process was simple and quick and convenient! Thanks Robin!

Javier, the frontman for this location was very helpful, courteous and very understanding about my storage needs. He will definitely take care of you. Overall great experience

Sanya and Javier are great! So friendly and helpful.
Def. recommend to anymore who had a bad day. Just come over to talk with them and everything will be good. U know how stressful moving is! They make it easier! Also got the promotion on 1^st month free! Yeah! Great price with excellent service!

We were very happy with the set up and the kindness with which Sanya helped us out. would definitely use them again.

Sanya has been a pleasure to communicate with. She is smart, funny, helpful and efficient. Sanya made our move into storage easy and pleasant. I highly recommend working with her and public storage in Culver City!!!

Sarai and Julio are very friendly and helped me to their fullest, satisfying my needs and concerns. They are ready to help you with your needs!

Had to come to the unit because I was receiving a large shipment, had one of their reps, Julio, offer to help me, which was greatly appreciated. Clean facility never had a problem.

Great Service thank to Julio I got my storage all set and ready to go! Highly recommended and freeway access. Also great customer service over phone! Taking advantage of $ 1 first month rent …

MY STORAGE ROOM WAS BROKEN INTO! THEIR INSURANCE POLICY IS WORTHLESS AND NEVER PAID OUT THE $ 7000 CLAIM! DO NOT TRUST PUBLIC STORAGE!!!
I will NEVER use Public Storage again! I needed a storage room for a few items because I was traveling out of state for 6 weeks. When I came back, my storage room had been broken into and they never called me to notify me or anything. The surveillance cameras were useless (according to the police, that is sign of inside job) and when I finally went to get my things out and found out my storage room was broken into, the useless attendant said «if you call the police it will be waste of time because we don’t know when it happened». So I called their insurance (which you’re required to have and pay for) and insurance told me they needed police report and it’s standard procedure. Mmm, moron told me not to, so by the time I filed the police report, they couldn’t collect fingerprints or anything.
Now for the icing on top of the cake, when I had the police report with all stolen items for the insurance, PUBLIC STORAGE REFUSED THE PAY OUT! Good luck trying to speaking to someone who knows what they’re talking about! NOT EVEN THE REGIONAL MANAGER WOULD SPEAK TO ME!
AGAIN! DONT USE PUBLIC STORAGE!

Great Property, Great Service. Thanks to my customer service rep Sarai.

Really don’t know how this place has such great reviews, it is definitely the worst storage experience I’ve encountered. I guess you get what you pay for, since I did a lot of price checking on a 10×10 space before moving my stuff here, and they had a special going that made them way cheaper than the rest.
Compared to all of my previous experiences, these are the aspects that are really annoying here:
1. They call their upstair units ‘temp controlled’ which turns out to mean they have absolutely ZERO circulation, and are often 5 – 10 degrees warmer than the outside temp. This may not apply to the ground units (since heat rises), but definitely makes for an uncomfortable move day if its at all warm outside. I unfortunately am trying to move everything out of this place now, and it’s in the high eighties outside. Consequently, I am a complete sweaty mess.
2. They only let you get carts (to help you wheel boxes in and out) when the office is open (9 – 6), and even then you have to give them your license to check it out. Problem is, they often leave the office for break or to show a new person their unit, or whatever else, and I have found myself either unable to get a cart at all (so two trips with a cart turned into more like 12 trips by hand)…or I’m waiting for them to return to get my ID back. Every other place I’ve stored at let you use their carts freely. And they had more than FOUR.
3. The rolling door on my unit doesn’t stay up on its own, and was like that when the employee showed it to me. When I mentioned it, she said it was the only 10×10 available for the special. Aka, take it or leave it. I use a kayak paddle to prop it open, but it’s a janky solution… So again, you get what you pay for. Just unprofessional in my opinion. Offer a unit that works properly.
4. The damn fire doors. These heavy doors are everywhere. Sure, fire doors sound like a great idea. Something explodes in one person’s storage unit turned meth lab on one side of the building, maaaaaybe your stuff will survive. But really, what this means is that you will be hauling an assload of boxes through a maze of hallways (by hand of course, since no employee is around to unlock their carts for you, OR you’re the unfortunate 5^th person to arrive and no carts are left) and you will have to try to awkwardly lean it all between your body and the wall so you can one handedly open this 30lb door and hold it open with your foot to get through. Mind you, this all occurs in the thick 90 degree air that permeates the entire second floor. Never have I seen fire doors throughout storage centers like this, and given the extra $ 10 they require you pay each month for insurance, fire doors seem like overkill.
5. The elevator door closes on you constantly, so loading it with your stuff is either a game of open/​shut/​open/​shut, or a more efficient 2 person gig.
6. The bathroom is only accessible when an employee is in the office, where you can grab the bathroom key. Maybe my last storage place was just incredible compared to most, but the bathroom was available during all access hours. Small luxury, but convenient when you’re spending a couple hours moving in or out when the office has closed.
So yeah, this has been my experience at this Public Storage and I am working on clearing out all of my stuff to avoid dealing with all of the above. Good luck to you in your search!

This storage location may not be the best, since it appears it is hard to get in and out of, however, after meeting Erica and Sanya, we are sold. Their customer service was outstanding and very friendly/​professional. We are just going to make it work, all because we know we can trust Erica and Sanya.
Thank you gals!