Pep Boys Auto

The guys at the store did a great job taking care of brakes and tires on my daughter’s Toyota on Wednesday. They got the work done on time and even under the estimate that they gave us. Highly recommend this store and it’s crew door any service work you need. A big THANKS again to you guys!

I was extremely satisfied by my recent experience with Javier Gomez in the Service department at the Pepboys in Culver City. He went above and beyond my expectations when I took my car in for an oil change 2 days ago. Not only was he friendly and helpful, he also helped me with other questions I had with my car and he handled it with a smile. Because of his outstanding service, I will definitely go back there for my next oil change and probably purchase new tires from Pepboys in the next few months.

Took an hour and a half to replace 2 tires I ordered 2days in advance. After they were done I went to inspect the tires, they didn’t have the ones I asked for so they just decide to replace them with something close. NOT!!! another hour to put my tires back on refund and never looking back… Last time I’ll set foot in one of these stores. YOU’VE GOT TO BE KIDDING!

Can’t say enough great things about this store and it’s Employees. Everyone, from Management on down to Mechanic was absolutely phenomenal in getting me new tires and rims for my 87 F-​150 pick up. Javier, Emmanuel, Ricardo, and Marco at the cash register went above & beyond the call of duty to get me good-​to-​go and out the door promptly. I waited only a week for my custom tires and rims. Manny (Emmanuel) picked out the best of both, and went thru the entire process as a complete professional. It was an honor, and esteemed privilege to buy from this store. Cheers to Culver City Pep Boys and it’s Staff. Best regards, E.A. White

Nestor was great! My mirror was fixed in just a few minutes before my drive from LA to the Bay area. I would go back again and give them a try for other services.

Nestor’s excellent service and careful attention to detail makes this Pep Boys one to have your car serviced at. Odin and many other technicians go the extra mile in providing care and being informative. As long as these two are here, this location will always have my business!

Today I headed on over to Pep Boys due to my headlight being out and in need of new windshield wipers. I was first helped by Olma the service rep who was friendly and courteous. For further assistance, Emanuel the service advisor went above and beyond in helping me. He helped by picking out the best parts for my car and made sure I got the best prices and discounts available. This ended up close to a thirty dollar savings. It is excellent customer service like this that makes all the difference in obtaining repeat business and making a satisfied patron.

These guys do great work. They go above and beyond and are honest and patient in their dealings. I’ve gotten several oil changes that always come with thorough assessments of exactly what I need, nothing more. They try to sell you what you immediately need, rather than some of those other places that so obviously try to exploit. The managers Abraham and this other guy forget his name I think he wears glasses — they’re both really helpful.
I came back again for some brake problems and this time I got Emanuel and yet again the service was excellent. This is by far the best and most professional Pep Boys in Los Angeles and I have been to many. They keep their cool and go above and beyond to help.

We got a flat and needed a tire replaced. Called around for prices. They told us 52. We arrive and now it’s 62, and with tax and alignment closer to 80. After arguing, they did not change the price but what were we going to do?
We finally decide to just get the tire replaced because the gentleman said it would only take a few minutes, which would make sense as the waiting area had one or two people in it and one was waiting for a part.
An hour later, we are leaving because we do not have the new tire on the car. Total waste of time. Then they had the chops to say it hadn’t been an hour! Then explained they only have one tire machine. How can you be a tire sales center with one machine?!
Will not be back.

I made an appointment to get my battery replaced on a Sunday morning. The young gentleman who attended to me, Emanuel Rojas, was nothing short of professional. Emanuel explained to me my options, was patient and ultimately set me up with an affordable and long running battery. I waited no more than 25 minutes until the service was completed. I cannot recommend Emanuel Rojas, enough! Thank you Emanuel for the quick service and your patience.

One star off for not being able to take my scheduled appointment at 7pm even after calling in the am to make sure they were available. Showed up to them telling me they were short staff and already behind schedule… so they can’t even give a curiosity call?!
Another star off for being way off about the time estimate. Manager who had to reschedule me said it would take 30 – 45 minutes the next day if I show up at 8am, ended up being over 3 hours!
Another star off just due to the fact they ruined my plans both days I had to reschedule and the day I actually got it done. Really putting me a funk.
With so many competitors, highly doubt I won’t be back.

Never again. I get that things don’t always go right when you step outside your door, but my experience with this company was ridiculous. I was selling my car so I needed a new battery. Pep Boys seemed like a simple and convenient choice for a battery. As I drove the car to the shop I heard that rrr-​rrr-​rrr brake noise so I asked Pep Boys to replace the battery (only because AAA doesn’t carry Miata batteries), do an oil change, put air in the tires, replace the windshield wipers and check my brakes (for which they charge a $ 44. fee). They said it would take about 1.5 hours. I hung out in the neighborhood and came back in 1.5 hours and they hadn’t even started working on my car, so I called my husband to pick me up.
Later that day, I received a call that everything was ready but that my car needed new brake pads and rotors (front and back) and that it would take 3 days to order parts. This was Friday and I had a serious buyer coming to look at my car on Sunday so I decided to get a second opinion — checked Unilocal!and made an appt. to take the car down the street to Adam’s Automotive on Sepulveda. I asked Pep Boys how my brakes could get so bad so quickly — the car was sitting in the driveway for 1.5 months with a dead battery (Hey, I was busy) and she said leaving the car outside like that would do it. Wait what? The brakes always worked fine all the years my car has been sitting in my driveway.
When I picked up the car at Pep Boys (to take it to Adam’s shop) their card reader could not read my chipped credit/​debit card. After a few tries, we tried another register, which started declining my card. The faulty chip reader had apparently set off a fraud alert at my bank, who promptly cancelled my card. After a call to my bank, it took me TWENTY FIVE minutes to pay my bill. While on the phone with my bank, I was notified that Pep Boys had charged me twice, over $ 440.00. Pep Boys assured me that this was not the case. Sure enough, there is a double charge on my statement and I am now having to waste even more time going through the process of disputing it with my bank. I was now 30 minutes late to take my car to Adam’s shop.
But they were cool. Not only did the new garage check my brakes (for free and immediately) but told me that I did NOT need new rotors, only break pads. My rotors were perfectly fine, they just needed to be ground down a bit. Excuse me? When I asked him why Pep Boys would suggest I spring for new parts (made in China), he said it’s laziness. The new garage could take care of my brake issue the next day, obviously for less money. He also fixed my automatic antenna that had stop working (at no charge) and put air in the tires, since Pep Boys apparently did not bother.
Did I say NEVER AGAIN? Get your car serviced by a real mechanic. (at least I sold my car on Sunday).
UPDATE: The company pretends to reach out (see their response to this review), but when you actually call them on it and ask them how they could help, they disappear. How are they still in business?

DO NOT COME HERE
WARNING !!!
DO NOT I REPEAT DO NOT COME HERE
They think because you are a woman
That they can take advantage and purposely mess up your car
Pulled up with my car it was perfectly fine (went in for a maintenance check)
When I left they had purposely moved around a few things (I know this for a fact because I had a trustworthy mechanic
Reinspect my car, he had seen it prior before going to pep boys and his work was undone)
My Wheel Could Have popped off while driving and that is not okay just to reassure business? No. Please if you plan on visiting this pep boys be accompanied by someone that knows about mechanics
(Ps Manager Knew what was going on and continue to stick with his lies)

I had an appt at 1pm and exit my car was not ready for pick up until 2:50pm. Almost 2 hours for one tire replacement and rotation of tires, and with an appt. I should have known better and gone to Just Tires or David Brother’s tires, which everyone recommended i do. I decided to stick to pep boys because i had the appt option and it was closer. I’d stay away if you are under a time crunch. There seems to be no urgency there. Service is not a priority either.
Even after my car was ready, I had to wait for someone to turn in my keys. That person accidentally kept them, and of course, irrespective of my time.

Excellent service every person that i came in contact with was very polite and took care of me each and every time. Lady cashier was extremely nice, Nestor in service went above and beyond to take care of me. Also i witness a rude customer that was trying cut the line and get in front of appointments like myself. Nestor was nice and explained to this guy it was going to be a while customers where ahead of him he didn’t care and was completely out of line. Nestor did his best not his fault. I will be back for all my auto needs for sure.

Brought in my car with a dying battery at 8:30pm accepting the fact that I would have to leave it overnight. Indeed I did.
Took half a day to get a phone call saying they tested it and I would need a new battery. Fine. Took the OTHER HALF of the day for them to NOT call me to let me know it was ready. Called in at 8pm after calling twice and waiting 10 minutes the third try to finally get verification it was ready.
Paid my tab. «Okay. Your car is all the way in the back.» To me says, «go get it yourself». Okay, they’re no valets, but man, after no courtesy call, you’d think a little service might be nice.

THESE GUYS ARE THE BEST IN THE GAME!!! They all deserve raises. They really do work hard to give Pep Boys a good name. They do good work and understand standard customer service. It’s amazing. I like the supporting the little guys in culver city but Pep Boys is quick. Cars are expensive and they can be expensive to fix. No one said it would
Be cheap to maintain a motor vehicle.
All these guys are the best.

Spent a total of 5min in this place.
I needed some motorcycle chain lube and couldn’t immediately find it so I asked a worker and they walked me over. Very friendly and helpful staff here! The store was also very clean and organized.
I definitely won’t hesitate to return here when I need some auto parts!

How many mechanics does it take to replace a car battery? Apparently 7!
This was the longest battery replacing operation ever. My poor husband who brought my car in was there for about an hour+.

It took two Pep Boys to handle the changing of my windshield wipers, but they got it done and fast !
The design with my wiper clips are stupid. My husband was throwing them around like a three-​year-​old having a tantrum. It got scary. I took off to go back to Pep Boys to let them handle the situations sans tantrum.
Thanks to the two *boys* who came out to lend a hand, I got my wipers on lickety-​split.
Bring on the rain !! (I do hope we get lots this winter.)
Thanks you Pep Boys.
5 Stars for being the helpful and peppy boys you were today: D