Main Street Optometry

The negative element has been shown the door, thankfully. I was ready to move on because he was absolutely obnoxious and hostile.
He’s gone and I’m still there, happily. Heidi Fahringer is still brilliant and very personable. Amy is just a delight ‚ — so sweet and so efficient. They both really aim to please.
A+++++ !!!

Said it in my initial review. Dr. Zelaya is fabulous. And, a year and half later… still fabulous! Matt (Sorry, I think that’s your name. Apologies if incorrect!!) who has been there since my initial review, there and fabulous as well!

Loved the drs here. They were professional, thorough and helpful. I would recommend this practice to anyone and will be bringing my kids back soon.

Pros: The optometrist was very friendly and helped me choose contacts that fit my needs.
Cons: The support staff is either lazy or incompetent. I called and requested my contact prescriptions. The gentleman who answered the phone informed me that he would email me the prescription but he never sent it. When I went into the store, they talked about how busy it as been.
My wife also had a bad experience where she ordered contacts and she was not informed it was on back-​order. She called and left a voicemail with her phone number asking for status. We had to go into the store to find out that the contacts are on back-​order and that it can’t be cancelled since we went through insurance. We had to wait over 3 weeks to get the contacts. When we asked why we were not given a call back, they informed us that they had the wrong phone number on file. If they listened to the voicemail, they would of been able to get the correct phone number.

Professional, warm, very responsive to patient’s needs. Staff provides great communication via latest means of technology. Doctors are kind, most importantly, very intelligent and caring! As far as insurance goes, people need to take personal responsibility for their plans and not expect anyone else to know their benefits.

I scheduled an appointment with Dr. Zelaya and I could not be more happier. I recently decided to switch my optometrist from a Dr. that seen me since I was younger to Dr. Zelaya and I felt like the services were way more better. She explained everything to me with my eye condition and she did a thorough exam and I did not feel rushed at all. I would recommend her to anyone because she literally took time with me and discussed what I should do with my eye condition. I will be coming back and make Dr. Zelaya my new optometrist.

Been coming here for almost 10 years. Everyone here is helpful and friendly. Good selection of frames at a variety of price points. I appreciate how they go through the options available with full disclosure in advance of what my insurance covers and what it doesn’t.

I called in to ask about their services and what is covered under my insurance to get a better understanding of what I would need to pay out of pocket. I wanted to support the doctor since I’m a fellow UCLA alum however one of the staff members had such a bad attitude it turned me off.
I had come in earlier and talked to Amy who was really helpful. However, when I called in a gentleman with a bad attitude answered and was not helpful at all. He had a condescending tone and seemed annoyed by any questions I asked. Too bad for them, I am actually covered under 2 insurances and could have brought in a lot of money for their business but they lost me with the customer service.
I went to Pacific EyeCare Center instead and the customer service was superb and my go to from now on.

The doctor who did my exam was very funny and made my visit pleasant, they fixed my glasses for free and the service was AWESOME..

Absolutely love it! I have been coming here for 5 years. Dr. Fahringer is amazing!!! Very thorough and personable!

Was looking for the best optometrist in the area and I stopped in to this location to get help with my glasses. I was greeted by Amy and she helped me with my glasses right away. When she gave them back to me they were like new again! I had a great experience at this location and will be coming back soon to get new frames I liked while waiting.

Dr. Zelaya is super friendlly and professional. The staff is also attentive. I highly recommend you visit.

Tried this place just because I needed an optometrist last minute and this place had good Unilocal reviews. They really lived up to it too! As soon as I walked it I was acknowledged, and told I would be helped shortly. Mac at the front desk is super nice and friendly. He got me settled in quite quickly. Dr. Zelaya is great. Plus she went to UCLA! No complaints whatsoever. Definitely sticking with them.

I used to go to eye doctor offices that were more like factories. Main Street Optometry has easy parking in the public Culver City lots, there’s never a long wait, your eyes are checked by the doctor and not by an assistant. The whole place has a small town caring kind of vibe.

I stopped by hoping the folks at Main Street Optometry could help me fix my fiancée’s glasses, which I stepped on, because I’m an idiot. They fixed them in a flash and they were incredibly pleasant people. I look forward to buying glasses here in the future.

This place is awesome. I have been on the hunt for new frames for 4 months and visited well-​rated shops from Santa Monica to Silverlake with no luck. Other places were either too expensive or not quite modern enough or too modern or didn’t take my insurance. I’m so glad I finally found these guys.
I knew I found the right shop for me when a very nice man on his way out for the night introduced himself, said who would be helping me and said that almost every pair can be ordered a size up or down and in a variety of colors. WHAT?! I can’t tell you how many times I asked other shops if glasses came in other colors to be told a flat-​out no.
Plus, they will order up to 3 pairs for you to decide between at no cost and no obligation to you, and they take my VSP insurance. Michael who helped me and the Dr. herself were so kind, patient and helpful. I ordered 3 pairs to decide between and can’t wait to get my new glasses!

Dr Z is so patient and caring. She listens and explains things in terms that people can understand. I can’t say enough good things about her!
The front office staff is so professional and friendly. They always eager to help and courteous!
Such a great place! Good appointment schedule (open some evenings late) and a great selection of frames.

Dr. Zelaya was great. Super friendly, answered all of my questions, and got me in and out quickly. I definitely recommend going to her if you are looking for an eye doctor.
However, the girl at the front desk who took me into the exam room and «helped» me with frames after my exam was pretty rude. Her attitude turned me off from buying glasses there.

UPDATE: Recently I received a call from Dr. Zelaya about the situation below. She offered to fix the lens free of charge. I really appreciate the kind gesture, and have been enjoying my scratch free sunglasses.
Earlier this year I came in for my annual check up. At the time my sunglasses needed new lens because of scratches. Gravity is a harsh mistress.
After explaining what I needed the employee commented that it was too bad that the glasses were not under warranty. He made it sound like the lens could have been replaced at no costs if only I had stopped by a few months ago. I made a point to remember this in case I scratched up the new lens.
Surprise surprise months later gravity strikes again. That day I gave Main Street Optometry a call. The lady on the phone was very nice, and told me to bring in the glasses. I was annoyed that I would have to drive around for a two weeks without sunglasses, but I also wanted them fixed.
Today I received a call to pick up the glasses, but was informed that the warranty didn’t cover the damages. Admittedly I was a little frustrated, but the employee was patient enough to listen to my story. In the end. however, she was unable to repair my glasses unless I wanted to spend an additional $ 160.
Need less to say it’s very annoying when you run into this scenario. I don’t understand why the first employee gave faulty information. I was lead to believe that scratches on the lens were covered under warranty for one year, and when I went to exercise this belief it was shot down.
Minus the contradictions the business is fine. Everyone is very polite – even when they say no. I enjoyed the Jungle Book eye tests. I even didn’t mind the up sale attempts. The location was also very convenient. Prices were a bit higher than other optometrists, but I didn’t mind too much. Unfortunately I just don’t trust the staff to provide accurate information.

I wanted to go to an optometrist nearby, and after reading the Unilocal reviews I decided to come here to get a regular eye exam along with a contact lens exam. Calling in to schedule an appointment was quick and easy.
On the day I arrived, I filled out the forms and didn’t have to wait long to be led into one of the rooms. Dr. Fahringer came in 5 minutes later. She was friendly and gave me a very thorough eye exam. The entire process took less than an hour.
Overall, I had a good experience. My only complaint about Main Street Optometry is that they ordered the wrong pair of contact lenses, and I had to wait an extra week to get the correct ones. I wasn’t in a rush to get my new lenses, but having to drive there, park, and walk inside just to find out that they didn’t have my contact lenses was a waste of my time.
This was a pretty convenient location. I parked in the public parking structure on Cardiff (free for 2 hours).
As long as I still live in this area, I will probably go back to Main Street Optometry for my eye exams/​contact lenses. But next time they call me to inform me that my order is in, I will have them confirm that they made the correct order before going there to pick it up.