Arc & USA Appliance Service Company

Add me to the dis-​service this company provides. They are all contractors. You never get the same guy twice. If you ask «are you a certified factory repair service company for XXX», they respond by saying «Yes, we repair XXX» so give a misleading answer.
They are also the company that insists on pasting bright yellow stickers on the inside of your appliances with their phone number for repair. They cannot be removed without damaging the appliance. No one wants these stickers.
As for the repair, they do not use factory authorized parts, but much rather lower quality that do not last. So heed the warnings everyone has posted. All the phone numbers lead to the same place.

So my dishwasher had a fluid leak issue last night and this morning which apparently was due to user error I guess it was overfilled. Oops. I called the landlord and ask what she would like me to do. She had me call ARC this morning and I was given a few same day time slots beginning at noon. Sweet! I ran to Vons and made it back before my 12 – 2 time. As I pull into the garage I see a guy with a tool belt at my front door 15 minutes early. Brownie points for being early.
The man, Slava, came in and I explained that the dishwasher was leaking the JetDry rinse fluid. He opened up the bottom panel, gave the dishwasher a few minutes on the wash cycle and there was no leaking. He explained to me that the issue was over filling of the JetDry and there was nothing he could do to make the dishwasher work better that it was. He said that the brand (GE) I had was a workhorse and he had the same. Slava said next time there was any spilage of the fluid into the dishwasher, use a small amount of cooking oil and run an empty cycle or two to keep the foam from forming and all should be good.
Now, I am sure this wasn’t rocket science to figure out, but I appreciate that he knew full well that the owner was paying for repairs or a new dishwasher if necessary. He could has easily told me anything and I wouldn’t have known the difference, nor would I have cared because it’s not my bill to pay in the end. His honest was fully appreciated.
After reading the other two negative reviews, I am wondeing if ARC is a contractor of sorts. Maybe I just got lucky with this particular guy, but based soley on my experience today, I would go out on a limb and recommend Slava based on my interaction with him. It cost $ 35 and less than 15 minutes, plus the tip about the cooking oil was nice.

We had guests staying at our place and the fridge wasn’t keeping things very cold.
I called several places and all of the reputable one’s that I’ve used before said they could only come tomorrow. Arc’s dispatch said they would try to find a service person that day and even said they would only charge a small amount ($ 25 i think) for the service call if I chose not to do the work. In addition they said they would call me before coming over to warn my guests.
They did not call, they came over and started working on the fridge. My guests called me and said they repairman has arrived. I raced to the place only to find that the repair person had already replaced the part. He threatened to take it out if I didnt want it and didnt want to show me what had gone wrong. In addition he didnt want to balance the fridge saying that’s my problem. I wanted to kick him out but because of my guests and the food they had bought, I quietly relented and he charged me $ 200 for 2 small relays. WHAT A RIP OFF! Later the repairman let it slip that he wasn’t even an official repair person of the company, but instead a free lance repair person, that arc called in.
STAY AWAY. THEY DO BAIT AND SWITCH AND WILL TRY TO RIP YOU OFF.

Beyond bad. Serviceman came out on a Monday to fix dishwasher. Said he needed to order parts and would be back on Tues to fix. Gives me an invoice for $ 173.
No show on Tues. I call office on Tues evening and they say they will have him call me. No call. I call back on Weds. They ttell me they will have him call me again. No call.
On Thurs. I call the office and they say they will send out another Serviceman. I have to fax them the invoice so that they know what the 1^st guy did and needed. The second serviceman shows up on Fri. without the correct parts.
They send out a 3^rd serviceman on Sat. He does not even know that anyone has looked at the dishwasher yet. Gives me an invoice for $ 183 saying that he thinks the job is worth another $ 10. After two hours in which I have to continually prevent him from crossing the wires, we determine that he does not have the correct parts either. He wants to take my original parts with him when he leaves. I stop him at the door and take my parts back. I actually owe him $ 45 for just showing up!
I order the parts on line myself with a lifetime replacement guarantee for $ 50 and fix the dishwasher myself in 15 minutes.