Alliance Property Management

Avoid Alliance Property Management at ALL costs!!!
One of the worst companies to ever do business. My family has been on both sides of renting apartments/​houses (customer & client) for 25 years. Never have I seen a business that operates on such terrible service and professionalism.
They don’t respond to maintenance requests.
I tried multiple times (about 5 times) to get a sink repaired in one of the bathrooms. The maintenance guy came out once to take measurements and then never returned. I tried contacting the maintenance guy and he said he would come back next week (said that 3 times and never came back).
They are very inefficient. The office operates on their own schedule. It takes the office 2 – 3 weeks to reply to an email and when you try to contact them by phone, they never answer. Once you sign the documents, they all of a sudden disappear.
We had cockroaches in our apartment (a good amount of them). It took them almost 2 weeks to get someone out to the apartment to get the cockroaches fixed. Just very inefficient and don’t care about the tenants at all.
Cleaning/​security deposit:
The lady in the office said that every apartment floor (carpet, tile, etc.) must be cleaned after move out. This is deducted from the security/​cleaning deposit, no matter what. Then I proceed to ask her is it ever possible to get the FULL deposit back, and she goes on to tell me yes, she has seen people get the FULL deposit back before. Doesn’t make ANY sense!!! She is contradicting herself and giving out false information to the tenants.
This company is their for you in the beginning, but once you sign the documents, they disappear and take your money. They don’t care about your needs but rather the money they are getting from you.
If I were you, I would NEVER do business with this company!!! Stay far away!