Battlefield Ford Mercury of Culpeper

Cody Lillard was awesome to deal with and helped us get a really nice car even though we don’t have the best credit. He was so down to earth and super easy to work with. We live far away from the dealership but he waited for us to get there and it was his day off!!! :) thank you guys. :)

Let’s just say that car dealers have a bad reputation for a reason and leave it at that.
Stay away!

If you are in the market for a used vehicle, do not, I repeat, do not go here! A) there are no sticker prices on the vehicles, so try can charge whatever they want, B) they WILL pressure you and try to talk you in to something you don’t want or need, and C) when you finally DO get a price out of them, it’s way way WAY over what other places charge. They are crooks, plain and simple. We actually heard one guy bragging about selling an overpriced vehicle to a relative (his grandma I believe). Who would do that?! Battlefield employees, that’s who. You would be much better off dealing with Browns in Charlottesville, or Carmax for that matter.

This is an ambivalent review, because Battlefield Ford’s service department has always done right by me via servicing my private-​party purchased Ford Explorer.
But our recent experience looking at some of their used trucks? I’d rather have root canal.
We were in the market for a used truck, & were initially interested in a Toyota Tundra that was on their lot. We’d visited this vehicle before, so already knew that all we needed was a test drive. Weren’t surprised to be approached by a salesperson — however WERE very surprised to be approached by a young saleswoman wearing a skin-​tight slinky top, skin-​tight leggings, & bare-​foot in flip-​flops. Now honestly. I’m not a prude, & don’t expect sales people to dress in suits & ties like days of old. But this woman was dressed like she should be serving Wings at Hooters.
Not only did she not know anything about the Toyota Tundra we were interested in, but she INSISTED on accompanying us on our test drive — something we’ve never encountered before. And during the drive — she would NOT. SHUT. THE. F*CK. UP. She asked us endless personal questions, & then volunteered stuff about herself (like we cared). Meanwhile, my poor husband is trying to listen to the engine, transmission — you know — TRYING TO LISTEN TO & GET A FEEL FOR THE CAR!!! We don’t want to give you personal information, & we don’t care about yours.
After we had had enough of this woman’s blather & returned to the dealer, she even said that she tends to talk too much (gee — do ya think so???), & asked us to come in & talk to her manager in case she stepped on our toes. Honestly — did we really look like we just fell off of a turnip truck somewhere? When we declined, the manager actually came out to tell us that the truck we’d just test-​driven was previously owned by a local Catholic school dean. Gee — does that mean it was blessed, or maybe that Jesus rode in it???
Oh, & we are NOT going to give out our phone number to you. Yeah — that’s just what I need. You people calling me.
Battlefield — your service department is honest (as far as we know). Your sales department SUCKS!!!
(As an aside — we bought an AWESOME truck yesterday, newer & in better condition, for less $$$ & via a dealer who was polite & with no bullshit.)

Where is the No Star option? Or better yet the Negative Star option? I decided to travel 100 miles from home to purchase a car that i really wanted from Battlefield ford. Once i got there the sales process consisted of them steadily trying to squeeze extra money out of me. They low balled me on my trade in then they added some other fees in the price of the car that were not previously discussed. Since i had already driven 100 miles to his dealer i was inclined to just take the mediocre offer that was on the table. A few weeks after buying the car I noticed some rattling noise coming from under the car, i also had a thermostat problem. I had 3 free oil changes so i was saying to myself i can just ask the service department about these problems when I get to the dealer for the oil changes. To make a long and disturbing story short after driving 100 miles and spending 25k to get my car they wouldn’t even LOOK AT the car when I came in for my first free oil change, as a matter of fact they (Battlefield Ford) told me to go back home and to get it looked at there. This was only weeks after basically giving them 25k of my hard earned money. So i drove another 100 miles back home after being totally rejected and risked causing more damage to the car that they refused to even touch to see what the problem was. Now keep in mind this is not the first car i have purchased from a dealer, and this is not the first car i have purchased with problems from a dealer and in every instance the dealer fixed the sensor, brake pads, or whatever minor problems i had. So I know the level of service I should expect. For the record when you buy a car and if it has problems i hope and pray you didn’t buy from Battlefield Ford.