The Mertailor gets five stars based on ABOVEEXCELLENT customer service alone! 1st example: I had a question regarding a fin for my daughter(age 4) and I emailed them. My email was answered promptly and very detailed(meaning I knew it wasn’t a cheesy, basic auto-reply). 2nd example: I placed my order and received the UPS Tracking confirmation in less than 20 minutes! I am extremely pleased with the ease of doing business with this company. I wish other businesses would take note. While I ordered the tail for my daughter, I am certain I will be ordering one for myself and will continue to do business with The Mertailor for a very long time. — A Happy Mermaid Mommy