Superior Health and Wellness

It all started when husband bought me a Groupon for a one hour massage and free chiropractic consult to this office. When I called to make the appointment, they told me that I could come in that day for the free consult, but the massage would have to be another day. Ok, fine. So I came in, talked to a really nice girl who asked me some questions before the doctor came. I told her I get severe headaches, but I’m seeing my regular doctor for that, and I had muscle pain on the right side of my neck. The doctor, who was also great, saw me, and we took my xrays. So that’s my first visit.
Second visit was to «discuss xray results.» After waiting in the front for 25 minutes, I was sat down in a room in front of a television where I was told to watch a ten minute video in which a doctor with blindingly white teeth on a film set told me «It’s been determined by our team of professionals that you meet the criteria of ‘vertebral subluxation’,» and that correcting it would take «dedication and persistence over multiple visits» in order to correct it. The video showed animations of inevitable spinal deformities as the shiny doctor discussed all of the treatments they offer in this office. (My alarm bells are ringing).
After the movie ends, what I can only describe as a high-​pressure sales lady enters the room with my file and displayed my xrays on the television. After showing me my xrays, she sat down to discuss the «recommended treatments» for what she called «incorrect angles». She talked about a nasal treatment for headaches, Bupivacaine injections, Spinal Decompression, and mechanical and manual adjustments. She told me my insurance covers all of it, plus a back brace if I wanted one. Decompression would be an extra charge she said.
I told her, no, I just wanted to try «adjustments,» because I’ve heard that getting them can reduce aches and pains. She then whips out a calender and starts signing me up to come in THREE ADJUSTMENTS A WEEK for THREE MONTHS! (What the hell, I’ll try it a few times, I guess.)
Third visit, I finally get my massage, which was great, if too much pressure on my bones which doesn’t feel good at times. After my massage, they start my chiro appointment by handing me a form which I realized was for the NASAL treatment. The same treatment that I DECLINED but said I’d have to think about it at the last appt. Mind you, this treatment was NEVER described as an EVERY-​VISIT treatment. I go to the receptionist, and the same high pressure sales lady is there. Instead of saying «oh sorry about that!», she starts acting like I wanted them, so I had to repeat myself and tell her I don’t want it.
The woman doctor brought me into a room and told me I’m getting my INJECTIONS that I never asked for. I thought, well she already has me in the room and it’s covered by my ins, so, okay… (But in my head I’m realizing this office is a racket). She gives me the shots, and then takes out a vibration gun to «rub in» the shots.
I then got my «adjustment» from another doctor, and when he was done, he looked at my file, confused. He called over an assistant, who took me to the «Hydration Station», to drink a sip of mineral water from a Dixie cup. As I drink, she says «the mineral water is what makes your cells…» and then waves her hands as if I know what bull crap she’s about to give me. Mmmkay?
She then said «next will be the DECOMPRESSION TABLE…» Yes, the same Decompression table that I already declined!!! At this point, I had to stop and tell her I don’t feel comfortable with this entire practice, and I feel like I’ve been swindled! I asked her to cancel all future appointments, and I got the hell out of there like the building was on fire!!!
Long story short, this practice purposely takes xrays in poor posture so that they can fool gullible people into thinking their «bad angles» is a disease worthy of multiple months and tens of thousands of dollars in treatments that are (CONVENIENTLY) covered by insurance. Which by the way, I need to check with my insurance company to make sure they weren’t overbilled!
This practice is unethical at best, and insurance fraud at worst. Billing insurance companies for unnecessary treatments, dishonest and purposely vague salespeople, and quack «medicine» is what you’ll receive in this office. Buyer beware!