Pizza Hut

Visited on a Friday night at dinner time when the place was very busy. The service was pretty good but a little slow, but we didn’t mind because they were really busy and there were a lot of people to cater to. We got a medium pepperoni pizza, order of breadsticks, and mild boneless chicken wings. All of them were cooked great and fresh and we got a deal where they were all only five dollars a piece. So my four person family ate dinner for $ 18 total. I did read some of the other reviews and I will admit on the last 2 to 3 times I’ve been to this restaurant they have very poor service. We went there for my daughter’s birthday last year and waited an hour and a half for our pizza and then didn’t even get all the pizzas that we ordered so not everybody got to eat at the same time. The manager did nothing to reimburse us or make it right to say that so we were pretty irritated with it. That being said today’s visit was pretty outstanding wiring and I will give them for stars for now.

We came in at dinner time and wanted to try their wings. They are running a promotion for $ 0.60 a piece. I order a total of fourteen and was quickly correct that they only do orders of 8. This wasn’t clear on their signage. When the wings arrived they were well undercooked (I.e. raw). Phil, the greasy haired manager/​cook/​garbage boy came to the table a complete mess and completely turned the stomachs of all the patrons in attendance. The staff and managers didn’t care one bit and were arguing with several customers who received incorrect orders. We just knew we would be next. If you want spit in you water terrible food and poor service then please go to the Pizza Hut in Festus Mo.

If they are busy don’t bother dinning in unless you have lots of time to waste. It took over 40 mins for pizza to arrive and then after all that they got the order wrong. We ate it anyway since I didn’t want to wait again. I won’t be eating here again and that’s unfortunate since the facility is new. I always hate to see a place not do well cause of poor management.

Messed up my pizza, put beef on as topping instead of black olives, forgot to even cook the wings on my order. Staff barely seemed to care. Did not offer to fix their mistake on my pizza, offer a discount, or add to the order for the inconvenience. Customer service was seriously lacking.

Wasn’t sure I should order online, but I did anyway. I even called to confirm the time I was going to pick up my carry-​out. When I showed up, did they have it ready? Of course not. Were they still cooking it? No. Did they have my order? Yes, but they didn’t know how to retrieve it for the computer or maybe the person working didn’t know. Either way, I had to wait and almost missed the Olympics opening ceremony. Pizza was ok, skin on the hot wings was soft and flabby.